Always an amazing stay. Super clean and always fresh. The staff, for the most part, are friendly…read moreand helpful and always present a smile. Walking distance to everything you could need or want and even something's you probably would think of.

Incredible what you get for the rate. I feel like the could double the rate lol. Beds, couch,…read moremultiple televisions, massive counter space.

I was glad I chose the hotel that was a little further away from the event. The ones near the event…read morewere not near as nice. This hotel was clean and everyone I spoke to was friendly. The gym and coffee was 5 out of 5 for sure. The breakfast in the AM was also great!

Husband and I attended a wedding in Lakeland, and we are thankful that one of the hotel blocks was…read morebooked at the SpringHill Suites. The staff was very accommodating when I booked our reservations; we secured the block rate as well as connecting rooms with an early check-in. Despite many of these requests, the staff was helpful to fulfill my requests and with courteous disposition. There is plenty of parking on site. The hotel is central downtown, and a short drive from the heart of Lakeland. They offer complementary breakfast throughout the week. There is a store where you can buy general items throughout your stay. Everything looks newly built, and most importantly, clean. The front desk staff was very courteous and responsive during our stay. During late night hours, you cannot enter the building without a room key, so I felt safe overnight. I requested connecting rooms for my family and my parents, who were looking after our baby while we were at the wedding. Our room was a king suite, with an extra large bed, standing shower, toilet, and living room with pull-out couch. My parents' room was handicap accessible with a roll-in shower, extra large toilet area, with double beds and a pull-out couch. Both rooms were clean and spacious. The living room area was large enough to set up our pack-n-play crib for baby. The SpringHill Suites by Marriott is a clean and spacious hotel to book your stay in Lakeland. We enjoyed our stay and its central location. I recommend for your next trip to Lakeland!

We loved the location and the overall atmosphere of the hotel. The historic charm is part of what…read morebrought us back, and we've enjoyed previous stays here. Unfortunately, this visit was disappointing in several ways. While we were in the room, there was painting being done nearby, and the fumes were extremely strong. When we called the front desk, we were initially told no painting was occurring, only to later return and find wet paint signs posted. We also had maintenance issues in the room, including a toilet paper holder that was not attached to the wall and a shower that took over 20 minutes to even get warm. We understand this is a historic building, but we did not experience these kinds of issues during prior stays. Additionally, the dining room appeared to have only one server working. She was absolutely wonderful and did her best, but it was clear she was stretched too thin to provide attentive service to all guests. Overall, we still appreciate the character and location of the hotel, but this stay fell short of the experience we were expecting based on our past visits.

I stayed at The Terrace Hotel by Hilton and, unfortunately, the experience was mediocre at best…read more For a hotel charging over $200 a night, and it being a HILTON, the level of service was disappointing and nowhere near what I expect from this brand. There is no room service. While you can order food online from the restaurant, you're required to go down to the lobby to pick it up yourself. On top of that, there is no food available after 10 p.m. The "all-day menu" advertised online is misleading, as it's actually only available during lunch and dinner hours, with no clear times listed anywhere. There's also no ice service as advertised on the property. You have to go searching for it yourself on specific floors (the 4th or 6th). I requested extra pillows at the time of booking, and that request was never accommodated. The building is located on a very busy street, and the noise was constant throughout the night. Between traffic and garbage trucks beeping around 4 a.m., getting a good night's sleep was difficult. The one and ONLY bright spot of the entire stay was the valet attendant, who was incredibly friendly and had a great attitude; easily the best part of the experience. Overall, this stay was a huge waste of money and fell FAR short of the service and comfort I associate with Hilton. I will NOT be staying here again, and you should consider a different establishment if you're looking for a truly comfortable and service oriented stay. To say I'm disappointed is an understatement.

Sarah was wonderfully pleasant at check-in and the room was nice and clean. I was here for a work…read moretrip and I'd consider coming back on a personal vacation.

This hotel is just off of the highway (Interstate 4) and is all in all, a nice hotel to stay at…read more There is a Wendy's, a Taco Bell, and a Dunkin' all within walking distance. There are also other restaurants (both fast-food and more sit-down type places) close by. The staff are extremely professional and friendly and the hotel is well kept and maintained. I would definitely recommend this particular Fairfield Inn & Suites.

This place is so good you can just book and enjoy being there without having a reason to be there…read more I completely believe why it's listed as the number 1 hotel in Lakeland on Trip Advisor. First and foremost as soon as you walk in you will meet the wonderful genuine available human staff. Dorcas, Diana, Sindia, and Elvis are ready to listen to you, help, and keep you smiling. Nuts and bolts our 2 queen suite was perfect for 2 adults and 2 kids. Room for toddlers to run, extra wide sink counter for everyone's stuff, clean and spacious shower/commode area, a big desk in the center of the room to pile stutff into and to sit down to eat at. Breakfast, juice and coffee are available until 10am in an inviting dining area. Pool is simple and clean. Look at the map: the hotel is essentially connected to shopping, restaurants, and a savvy pub. The hotel appears to be the preferred stay for Amazon pilots stopping through, with good reason.

The staff is always friendly and ready to help, the rooms are always clean and fresh, and the…read morelocation is walkable to just about anything and everything you could imagine.

Why 3 stars? Because this hotel was just a-ok…read more --- --- --- We were in town for a wedding and while I didn't have super high hopes for hotels in Lakeland, I was a bit disappointed with this one. Maybe it hurt that we spent the night in a modern boutique hotel on the beach the night before, and it was clear that we took a step backward in quality with this one. All of the little things were just dinky: off-white light switches, popcorn ceiling, a painfully slow and bumpy elevator, etc. The pillows were the worst kind: small squares. You had to pay $10 a night for parking. In Lakeland. Let me say that again: you had to pay $10 a night to pay for parking in Lakeland, Florida. That blew my mind. I was ready to write a 2-star review, but I will admit that the bed was more comfortable than I thought it would be. So overall, it was fine, especially for one night. But would I rush to stay here again? Nah.

It was really dirty. Both the room and the lobby. The lobby restrooms. Very very dingy and dirty…read more My room floor definitely was not vacuumed. Overall the room was gross. One elevator was broken and the other felt to be on its last run. Hospitality was fantastic. Patricia at the front desk was phenomenal. Couldn't ask for better service!

We had a great experience at this hotel. Just here for one night for a wedding, we were able to…read morecheck in early and get settled and ready. The staff was friendly, the rooms were big and very clean, the bathroom was big enough for myself and my 17yo daughter to get ready at the same time. I enjoyed the Peloton in the gym, and was very impressed with the breakfast. The grilled chicken sausages, the waffles, the fresh juicy oranges, everything was great and filling. No surprises on the bill, and we had plenty of time to check out.

No frills but clean hotel very honest people that won't put up with stragglers or hoopla on…read moreproperty they make it feel very safe!

Stayed here three nights, and have stayed here before. For some reason this stay was very noisy…read moreand interrupted four times by fire alarms. Multiple utility trucks were staying here all week, and their osha beepers and rap music blasting and phone calls just added to the frustration. More noise was generated by the fridge. The shower head is decent and the beds comfortable.

One night stay, & not impressed. The suite was laid out odd. Tiled floors, not comfortable. TP…read moreholder in bath was loose & too far to reach. Tub is really slippery, be careful! AC handler is in bedroom & is very loud when AC runs. And the breakfast is not good. The pancakes are rubberized, small apples & oranges. Not a fruit bar. Their infamous cinnamon rolls were small & burned. Coffee was ok, but I had to ask for more to be made... at 9 am. Eggs were ok, not hot though. Staff was ok. Not too friendly but not rude. Their beds did not make me sleep any better either. Glad I only spent one night!

This place is very nice. Just needs to have e pool area sprayed for the ants and cleaned around the…read morepool a little more tables around pool and chairs have ants that distra ts sitting by the pool

I had a great experience. I was greeted with a smile by Destiny at the front desk., she listened to…read moreme vent about my current situation and took care of me. This morning I realized that I didn't have toothpaste or a toothbrush, and the other young lady at the desk hooked me up with two and even helped me when I locked myself out of my room with a smile on her face, this is one of the cleanesthotel rooms. I have been in a while. I would definitely and will definitely come back.

Review - Lakeland, FL (3855 Don Emerson Dr.)…read more I stay in hotels constantly for work and typically choose brands like Holiday Inn Express, Holiday Inn, and similar business-class properties. This is not a hotel I would normally book, but I gave it a chance. First, credit where it's due: Drew at the front desk was excellent. Friendly, professional, and genuinely helpful during check-in. He did a great job and represents the hotel well. One of the housekeepers I interacted with was also very kind. That said, the property itself is clearly worn and not very clean. There was dirt on the floors in the elevator and hallways, the walls are scuffed and dirty, and the room itself was just okay at best. You can hear people clearly through the walls, and because of the courtyard layout, noise carries easily. There was a party nearby that was impossible to ignore. I was still prepared to stay a couple of nights and deal with it. My colleague was scheduled to remain here for roughly nine weeks for a project, so we were willing to tolerate the condition for convenience. The problem came when our client left early and postponed the project until Monday, forcing me to return to the hotel mid-day and request an early checkout. The front desk staff tried to help, but the General Manager refused to come out and speak to me, choosing instead to stay behind closed doors and deny any flexibility. Charging a full additional night--not a half day, but a full night--under these circumstances is incredibly shortsighted, especially for a frequent traveler with elite status. A half-day charge would have been reasonable. Waiving the charge entirely would have been smart business. Instead, that decision caused us to move our entire team to the Hilton Garden Inn next door, which is cleaner, quieter, competitively priced, and includes breakfast. Congratulations--you may have made about $100 today, but you lost thousands of dollars in future business. I was willing to put up with the condition of the hotel for a short stay, but poor leadership and rigid, guest-unfriendly policies are a dealbreaker. Refusing to even meet a loyal guest face-to-face is unprofessional and frankly rude. In summary: * Staff like Drew are excellent * The property is rundown and noisy * Cleanliness needs improvement * Management is inflexible and shortsighted I would not recommend this hotel, and I will not return. Travelers who value cleanliness, reasonable service recovery, and professional leadership should look elsewhere. FYI, right next-door there's a Hilton Garden Inn. It's nice gorgeous and it has conference rooms and breakfast so we just decided to move there for better quality but I'm glad that GM made an extra hundred dollars. Congratulations.

10/10 incredible stay! I was scheduled to stay at a different hotel that was let's just say not as…read morequality as advertised and after 10 minutes of being there my coworker and I packed up and left. With nowhere to go we turned to Yelp and say Staybridge Suites was near by so decided to take a shot and I'm so glad we did. The Staybridge staff was so friendly, the rooms were incredible and it was happy hour when we got there so the food was very welcome. Next time I travel to Lakeland I'm not wasting time with other hotels I'm just booking straight to Staybridge!