Fraudsters! These people only care about making money! They had a really bad attitude when I…read morequestioned the RECOMMENDED care plan. The only thing they wanted to hear was yes and okay. The actual dentist only showed up at the very end, for a few minutes with a bad attitude.

Extremely professional, awesomely friendly, caring and takes great care of their patients. Would…read morerecommend highly. Accommodating!!

I went to Dr. Cai Shiwei from my dentist for a possible...probable root canal. He couldn't tell for…read moresure from x-rays. So requested that I wait a week. Well, the pain had subsided. So I said ok. A week later, it didn't hurt but the x-ray showed the truth. He started the root canal right then. It was planned from the prior week. While it presented challenges, he completed it quickly. The staff gave me precise instructions both verbal & written. I appreciated the written because.... I forgot. Jaw was very sore for 2 days but not painful. I'm really happy with his expertise, his personality (fabulous), & his great staff. Thanks so much!

These people are deceptive. I called Missy and Dena in July of 2017. I explained to them that I…read moreneeded to come in for a consultation. They said ok that's fine. I told them My ins. Pays 100% on consultation. They still sent me a bill. D. Carolina

Dr. Stellenwerf was very personable and professional. She provides first class care with cutting…read moreedge equipment giving you a pain free experience. I highly recommend her. Her office staff is very friendly and attentive to your every need. If you are in need of dental services I highly recommend you make that call now!

After chipping my tooth they were able to get me in the next day. It was so easy to make my…read moreappointment online and fill out the paperwork before my appointment. Even though I was extremely anxious to come to a new dentist, they had a very friendly office which immediately eased my fears. Dr. Stellenwerf came in and fixed my tooth, while being very caring and gentle!! Long story short, I'm very happy!! Sending my family here for sure!

Dr. Edwin Coligado is so amazing. I have never liked dentists before, but I actually love this one…read more I would highly recommend you check into him if you're in need of a dentist

Alonda and Zoie, the front office ladies were very friendly and helpful…read more Pureza has been my dental hygienist for so many years. She is very thorough in what's she does and very professional. Thank you!

I needed a cleaning and either an implant or a bridge for a broken tooth. The new patient cleaning…read moreand exam process was excellent - but, I didn't form my negative opinion UNTIL seeking a second opinion due to the high prices received in my treatment plan. (3 unit bridge for my missing tooth -$6000, one crown on tooth that needed to have amalgam filling removed -$2250.) When I arrived at the next dentist with my x-rays from Dr. Scott Anderson's office, the dentist concurred with the work needed - with one HUGE difference: He said that, first & FOREMOST I should remove my badly decayed WISDOM TOOTH. I replied, "What wisdom tooth" thinking they had all been removed. He then proceeded to identify it to me in his X-ray AND Dr. Scott Andersons X-ray. Furthermore - he said that he would refer me to an oral surgeon for that work - but that he would recommend that I have that tooth extracted because it was a health issue while the others were mostly cosmetic. (Please note that the wisdom tooth was still fully in the gum, but it had opened the gumline just enough to allow bacteria in which had started the decay process - it was impacted and likely beyond the scope of Dr. Scott Anderson's ability to remove it as well). I asked the new dentist if it was possible that Dr. Anderson could have 'missed' that badly decayed tooth in the x-ray - to which he replied, "No dentist could miss that tooth." This led me to only one logical conclusion: Dr. Scott Anderson chose only to create a Treatment Plan based on quick, easy, profitable work that he could perform. I call that 'selective dentistry'. The sad thing is that the overall experience was positive (prior to me finding out WHAT HE FAILED TO INFORM ME OF - WHICH WAS MY MOST SERIOUS PROBLEM - THE WHOLE REASON X-RAYS ARE TAKEN IN THE FIRST PLACE). So, Dr.Anderson was completely content to perform $8250 worth of 'gravy work', only to leave me with a badly decayed wisdom tooth (which if you could have seen it after I had it extracted, would have surely had me in serious pain within a short matter of time) - only to probably 'inform' me later, when I returned in pain - that, 'Oh - I see - you have a badly decayed wisdom tooth... here, let me REFER you to a specialist - oh...and see my receptionist on the way out to pay for your consultation fee!' His office contacted me to return for another cleaning - at which I explained all of this...predictably no one reached out with as much as an apology. This just reinforces the practice of ALWAYS seeking a second opinion. By the way... that 'broken/missing tooth that had created my need for a bridge' was a molar that was decayed approximately 35-40 YEARS ago... I went to my dentist who said only that it had to be extracted. I declined. I sought a second opinion. The next dentist said IMMEDIATELY (and without knowledge that I was getting a second opinion) that he needed to do a root canal followed by a crown. He NEVER even offered extraction as an option! I got to keep that tooth for 30+ additional years! GET SECOND OPINIONS - and DON'T TELL THEM THAT THEY ARE THE SECOND OPINION.

My family has been consistently overcharged to the tune of $1k by this office. We were required to…read morepay after each visit based on what they said our insurance does not cover. Dr Andersen is in network and our payments should equal EOB patient responsibility. When inquired about one of the charges, the office said they apply difference to other family members on the same insurance. Well this never happened. I have, in good faith, made many attempts to address this with the office since 6/13/24 and finally requested for the office to upline it to the dentist. Not one time someone reached out back to me on this issue. Even though I provided the copy of all EOBs and payments in question along with my reconciliation. Attempt by MetLife representative on 9/10/24 to reach the office also failed. 3 months later, the answer I still receive is that billing did not have time to look into this.

Very happy we found them. My daughter is 8 and was very…read morenervous. The hygienist was sooo patient and gentle. The dentist was great and didn't suggest any unnecessary treatments. Said her baby tooth is on watch for a cavity but we will check it in 6 months. Other dentists we have been to would have suggested fillings or caps right away!

Let me start by saying that Deerbrook Family Dentistry is my primary care dentist through my…read moreinsurance company. I had a huge hole in my back tooth that was causing me severe pain to the point I couldn't chew food, even on the other side of my mouth. I arrived and was promptly taken to the back, where I was cared for almost immediately. Saw the dentist and she told me she didn't think she could salvage the tooth and that it would require extraction. She wrote me a prescription for antibiotics and Tylenol 3 for the pain, as well as a referral to an oral surgeon located near the office. I scheduled the consultation (which apparently is standard when needing emergency oral surgery) for the next day at the other facility and was looking forward to having the issue taken care of quickly. An hour before the appointment time, the other location called me and informed me that they did not accept my insurance. So, I called back up to Deerbrook Family Dentistry for a referral to a place that accepts my insurance, only for them to tell me that Dr. Perez only refers patients to that specific facility so it would be my responsibility to find a surgeon to remove my tooth. Excuse me, but I don't remember going to dental school and meeting an entire network of other dentists and dental surgeons. As a matter of fact, I know absolutely ZERO people in the field of dentistry. How am I supposed to know where to find an oral surgeon, considering I don't have a rolodex full of all sorts of colleagues/dental professionals? More importantly, why on earth would my in-network dentist refer me to an out-of-network oral surgeon, knowing full well that my insurance wouldn't cover the visit? How does she not have another facility she can refer me to? The solution I was given was to find my own oral surgeon, set up an appointment, and then call back with the new oral surgeon's information so that they can then send a new referral to the surgeon. Mind you, the hole in my tooth is so painful that I can't even see straight, and I am now having to make my own professional connections in an industry that I don't even work in, just to get my tooth taken out because Dr. Perez only refers patients to one specific oral surgeon and can't be bothered to think of one other oral surgeon in the whole world she could refer me to. So my emergency tooth extraction went from a quick fix to not getting fixed for a month out from my initial visit. I just don't understand the logic behind her decision to send me to a clinic that doesn't accept my insurance and how the process has fallen solely on my shoulders. Like, what kind of primary care is that?

Came in for a root extraction and saw Dr. Da Ponte. I explained to her that last time I had IV…read moresedation I ended up in an ER room and I never want to repeat the experience. She insisted that IV sedation is the way to go and scheduled my surgery anyhow. Then I saw the treatment plan and understood why. The procedure itself (Surgical Root Recovery) is only $302 but the IV sedation is $1218. Is this even legal? She just put her bottom line above my wellbeing. I spoke with my doctor and he said I shouldn't go through with the surgery given my previous experience. I canceled the surgery for which I got charged 100$. It's not even about the money, I would pay double what they charged me if I knew the doctor had my wellbeing in mind and not their bottom line. Long story short don't go here unless you're ok with being treated like money bags.

Laura was RUDE and unprofessional - I had a dispute with my charges and she did NOT have a proper…read moreexplanation. instead of taking the high road and providing a solution, she said " If you do not like what we are charging, why are you continuing treatment here* This was on the day of tooth extraction. I am STILL waiting on a refund... Maybe this review will get their attention... I will update my review when they get back to me.

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!