I would rate this store a zero if I were able to! I have been a customer of this shoe store for over a decade, and have literally, spent thousands of dollars there. The shoes are great, but the experience I had this week was horrible! I bought a pair of boots, but they were too tight and when I tried to return them for a refund, the salesman told me I needed to come back on Saturday to speak to the manager for a refund. I returned on Saturday, and the manager just shrugged, and said "no!" He offered a credit but when I explained I didn't,live in Paris, I was only visiting, he again shrugged and still refused a refund. I found another pair of boots, and bought them, but they were 10 euros less expensive than the original pair. The manager again refused to refund the 10 euro difference. When I expressed surprise, he took 2 5 euro bills out of his pocket and threw them at me! Such rudeness and lack of customer service is totally unacceptable! I will never, ever shop in that store again, and I will share this story with everyone I know. Given what I've spent there over the years, BIG MISTAKE on their part! BIG MISTAKE. read more