Overcharged for motherboard replacement. The work was completed however so there's that. Personally…read morewould not return.

I stopped by with a problem thinking I would have to leave it for a few days for them to fix my…read moreissue. He fixed it in two minutes, explained what the cause was and how I could fix it in the future. I tried to pay him but he refused. I will always use this company for my computer needs.

I found Your IT Dept through Yelp when my fav laptop physically crashed to the ground. Fortunately…read moreit's a Toshiba and solid as a rock, but the screen wouldn't turn on, and the directions for tearing it down to test it were just too complicated. (Turned out I needed a new LED screen entirely; the last step in the testing process. So glad I didn't attempt the repair on my own!) They had it done in no time for cheap, plus cleaned out the entire laptop (tore it down, wiped out the keyboard, etc) for no extra. Runs better now than it did before. And their ideas for the future of their company are innovative; I'm excited they're in the area and do local repairs (and sell nicely refurbished, all-legal computers and peripherals), as well as work the larger companies in Charlottesville, Lynchburg, etc. They give you a card, stay in touch through email or phone, and work fast. Worth the visit and a bookmark imo, esp for what they WANT to do with wireless in the future. I got some GREAT ideas from them to save money and get faster internet. Nothing but love for these guys; they clearly love their work and the community, and tell it to you straight. No punches pulled, and very professional.

It was around noon on a Saturday, and my Dell Inspiron laptop "fell" off the bed in what can only…read morebe described as an angry and forceful manner. I'm a W&L college student, but unlike many other students, I'm on complete financial aid with limited (if any) support from my parents. I tried over and over to get my "stupid, useless" laptop to turn on, but of course it did not. At around 7:30 pm I started calling IT companies even though I knew I wouldn't be able to afford any repairs. I had no luck until I called Your IT Department, who miraculously picked up the phone at 8 pm on a Saturday (I'm from Chicago, that's just simply unheard of). Though their prices are extremely reasonable, with my situation it would not be possible for me to pay upfront. Upon expressing this concern and asking about payment plans to the owner, Matt, he simply laughed and said "don't worry, we'll take care of you". By 9:30 they had met me to pick up my laptop and begin repairs. They were super nice and very reassuring that I would have the data I needed recovered (I was mildly freaking out, the philosophy proposal for the 15-20 page final philosophy paper worth 60% of the final grade was lost somewhere on my oh-so-broken laptop and had not been backed up anywhere else - on top of this I'm a writer and none of my incoherent babblings are backed up anywhere else either). I can't describe how grateful I am for the compassion of Your IT Department; not only was this the most efficient and exceptional service that I had ever received, but they had a complete understanding for my particular situation and were willing to work with me still, something most places would scoff at in our "wonderful" capitalistic society. My computer was finished with all repairs by Sunday night, which I can only describe as either remarkable or magic - they must have used magic - since I didn't even hear back from other IT places in town until Monday afternoon. When I got it back, it was in better condition than before (I'm serious, magic is at work here), and all my data was recovered. I would not only highly recommend Your IT Department for any technological needs, this is the ONLY company I would recommend. Thank you guys again for AMAZING service and for saving my poor little laptop's life.

Like most computer users, I have just enough info to be dangerous. But when my PC got the Blue…read moreScreen of Death, I froze. I had no idea how to fix it, and like many people, my PC is my work, is my PC. When I called, not only did I get a live person, but a friendly person, someone who felt my panic, and told me exactly what to do. When I arrived 20 minutes later, my computer was out of the bag, plugged in and being diagnosed before I could even finish explaining what had happened. And rather than sell me things I didn't need, I got advice to scrap the computer and upgrade. No money was to be made with that advice-and I was hooked. Marty's infectious excitement about computers, how they work and what vexes them is awesome. I found myself wanting to know more than I already did. In the end, I scared up an old PC and brought it back in to have the old hard drive copied over, clean up and optimized. It was all done in record time, by local guys who know their stuff...isn't that what we all say we really want in good service? There is no way I would go anywhere else. And when I buy my next laptop, I won't take it out of the box until I bring it to these guys to tweak. QuickFix is the kind of place you hope exists. There's loads of free parking, their fees are upfront and simple, and their disposition is straight-forward and congenial, without an air of making you feel like a loser for mistakes you might have made.

I have used QuickFix as the virtual IT department for my small business for 4 years and they have…read morealways provided fabulous service and have never disappointed me. Jim