No responses to emails, phone calls. Has a chair that was picked up by them in November. Was…read moresuppose to take six weeks. Now it is months and they are not responding to phone messages, or emails.

It would be great if they'd answer the phone or return my emails. I received one reply after…read morefilling out a website information request, then no response thereafter.

I have used Niki Francis Restorations since the early 2000's. They provide quality service at…read morecompetitive prices. They communicate very well and offer many different solutions. I would totally recommend them for your business or home use.

Wow. John completely breathed new life into my dad's old furniture, making it solid, comfy, and…read moreattractive again. Price was right, job was completed faster than we expected. We saved money by dropping it off , then picking it back up, at the Bryn Mawr location after it was done. No-nonsense, little hassle, great result. We've returned several times as a happy customers with more treasures he's helped us rescue from trash. Would recommend John & Niki Francis to any and all. - Sam B.

Live in a 1883 farmhouse & planning a layout change, removing the existing pantry & adding a…read morebathroom in preparation for our daughters wedding, we had no lower level bath & 1 located in our converted barn that we designated for the wedding party staging area) not having a bathroom on the lower level wasn't going to work with a reception of 80 people. We had several contractors involved in the project. Around the pantry was wainscoting & a trim that was original to the house, as the pantry was the original stairwell to the basement. Our plan was to convert pantry into the new powder room, as well as moving a wall & adding a desk area. We had planned a week for bgs (Plumbers), 2 dys for my husband to do the walls, He requested 4 ds for the cabinets/desk & wainscoting & then 3 ds for the floors, 2 ds for the painters, which would have given us 2 ds before the wedding rehearsal, just as everything would be coming in for the event. We knew it wasn't ideal, but everyone promised they understood the time constraints & assured us they could accomplish their job within the window provided. We offered to pay extra with the understanding that our project would have to be their only priority during that time. Bgs did a good job but were behind schedule to start which was compromising the whole project. Rob was to install the cabinetry & custom desk & patch in wainscoting, but he was to start after the bgs were done. We had another contractor doing the floors & finally painters to finish everything off. He couldn't start until the bgs were done because the wall where the plumbing was to be added was where the new desk & patched wainscoting was to go. My husband was going to do the drywall, so the night the bgs finished he was ready to go. He had all the materials & ready to go on the d the bgs were suppose to be completed, (Which was a Frid, despite him not actually needing to be there until Mond. Repeatedly the bgs said they done on Frid, but progress did not indicate such. In fact they didn't finish until the following Thursd, which was when He would have been scheduled to be finished. So the bgs didn't come Saturd or Sund, Both He & bgs came Mond, though they didn't seem interested in putting in more than a couple hours of work. By Tuesd night he had everything he could do done & was just waiting on the bgs. He came Wednesd in hopes they would finish, but they didn't once again. When the plumber said he needed to go to the store to get a tool to cut around some framing, He was able to expedite the process as he already had the tool. Finally on Thursd the bgs finished, My husband planned 2 ds for the walls, but He was there to help, keep in mind this was the d he was scheduled to finish & the walls weren't even started. He stayed until 2 a helping my husband complete the walls (He had been there since 7 a). We told him he could sleep in the next d if he needed to because now we were going to have to push the floor people back (They should have been Frid, Saturd, Sund & painters were coming Mond. Floor guys managed to move their schedule around & said they could start Sund & finish Mond. He showed up bright & early Frid morning & worked straight through until 10 PM, again on Saturd & he managed to get everything done by noon on Saturd. We were so relieved as he really stepped up & did so much more than we had expected or than any reasonable person could have expected. The floor guys also did a great job & managed to finish Mond as they had said, at noon. Painters were suppose to finish the stuff in the barn on Sund, to be ready for the kitchen area on Mond, but they didn't show on Sund, Mond they finished the barn, but left early instead of starting on the kitchen which was imperative. Wednesd the painters started with some gripe about the wainscoting finish, we were using a special kind of paint as it was a high traffic area & wanted to preserve the wood, they said something about the wood needing to be sealed first, which made no sense to us, but it was there excuse to leave again. We called He to ask him about this & he was as baffled as we were. He came up to the house & called the painters with us, the owner more or less said the guys didn't feel like doing it that d. He jumped into action & finished the paint on the wainscoting, along with all the areas he had worked, & told us he'd come back the next d when the painters should have been finishing. Again they showed up late after the guy who wasn't even suppose to be there. My husband ended up firing them after a comment by the 1 painter, He & my husband managed to finish all the painting & project was completed in time for the rehearsal. He also ran to the store to get the caulk & other materials we needed. He never asked us for another dime & assured us that he just wanted everything to be right. The way you handled this project with its many challenges was beyond our expectations. I truly can't express in words our gratitude for your resilience & profe

Do not hire this man. He is an amateur who doesn't know how to drill into masonry brick, and has no…read moreidea how to use a stud finder. He ruined my closet walls, and wasn't able to install a simple shelving unit. The worst, he charged me for his work and threatened to sue me if I did not pay him, even though after two whole days of work he wasn't able to complete the job which should have taken 4 hours to do. He also called me awful names, and blamed me for his mistakes! He is a fly-by-night , unlicensed, carpenter wannabe!

Brian Forman and the designers and staff at Performance Kitchens & Home are a genuine pleasure to…read morework with. They are knowledgeable, friendly and make the process of designing a new kitchen simple. I highly recommend them for your new kitchen design project. They created 7 different CAD drawing options, 1 of which jumped out at us. They had the most beautiful cherry wood cabinets built for us. 5 years later and we couldn't be more pleased with the results. Everyone we show it to loves it.

I recommend that you stay away. The design work is good, but the main business of Performance…read moreKitchens is to sell cabinets. At some point the conflict between design and selling cabinets comes up. There are things in the design of our kitchen that are difficult to explain without the justification of selling another cabinet. We also had problems with measurements that were wrong. The cabinets were changed but this caused several weeks of delays. We also had a terrible experience with the contractor that they recommended, who wasted our time and money. He was working at a very slow pace and never brought qualified workers. They were a couple of teachers doin spare change during summer, an art school student, and a tile installer out of his depth. They were all nice people, by the way. But no the kind of workers you expect a contractor to bring to your house. We ended up with dozens of floor tiles with chipped borders and bathroom tiles that are crooked. The bathroom toilet moves to this day, they chipped the finish in the bathroom faucet, the laundry faucet is not well installed, some light switches were never installed.I also spent several weekends doing his work to try and speed up the work. I did painting and grouting. I helped to install the front door, the oven, and the fridge. I installed locks and handles. I cleaned every night and I disposed of trash. I can keep going but you get the picture. To be fair, the contractor does not work for Performance Kitchens. But he was recommended by Performance Kitchens

Vic's service cleaned my master bedroom, my guest bedroom and my great room and three area rugs …read more He never gave me an upfront price. He said he told me how much it was per square foot but he really never did and I wouldn't be able to know for sure how much that meant. If I would've had a quote I would've never had it done by him. He did excellent work but nothing could warrant $1,855. He said I had some cat stains but I watched them clean it and they didn't do anything out of the ordinary to clean the stains. The regular work just took care of them. He may have sprayed them ahead of time. I would never recommend him to anybody because of the cost. I called him the next day and told him I think his prices were outrageous. He tried to explain it all away. I've had a lot more carpet work done in my previous house and nothing came close to this price. Patricia NOTE I might add that this should be a lesson for you. You should give upfront costs to customers so they can make a decision if they want to pay your price. It is UNPROFESSIONAL not to do so. When we came up with the time that you were going to do my carpeting I asked your wife what would the cost be. She said he will tell you when he comes there. He will look at it and then give you a price but you came here and I showed you the work And you started working without even a hint of the price. I joked, I hope it's not $9000 but that was supposed to be a hint to not charge me too much. So if you would've given me the price up front we would not be in this situation. I'd either accept or decline. You met me and you know I'm a good person. I don't do bad reviews.

We called Vic's to treat the carpet and flooring on our lower level after it flooded. OUR…read moreEXPECTATIONS WERE EXCEEDED BY FAR!! Not only did he rid all remaining water in carpet, the carpets looked brand new...the damp smell was gone and he left a couple turbo blowers and commercial dehumidifier to run for a couple days. My husband and I couldn't believe the results. Additionally, it truly did clean and rid any water, over a month later- still no damp or musty smell. It was well worth it and we didn't have to rip up nor replace any of our flooring. We have had Vic out a few more times, to clean our sectional, upstairs carpeting, etc. and were happy everytime. Our senior cat had urinated outside of the litter box and Vic was able to treat & seal areas on hardwood flooring, we had previously tried every cat urine treatment on the market and the cat continued to go in the same area. After Vic treated the area, our cat NEVER went there again!!!!!!

I had Stone & Steel out to redo my stone patio walkway. It's always been a thorn in my side for the…read morelast 4 years. But year after year goes by It just kept getting more expensive. But after looking at the work after it was finished, Im glad I did it. Great company to work with from start to finish. Really efficient, clean and reliable communication. I paid a little more than I wanted but if i had to do it all over again. I would.

we got our kitchen oak table refinished, it came exactly when promised and it's beautifu. thank…read moreyou!

I cannot begin to tell you how impressed I am with the work they did on my grandmothers foyer…read moretable. This table was so dry, peeling, the top was detached and I really had low expectations for the finished product. Haines brought this piece of furniture back to life. A piece of furniture that sat in my parents foyer for over 40 years. I dropped the table off in January and they delivered it to me end of March. I didn't want to press or complain and patience was definitely a virtue in this situation. I think their prices were fair, especially with the sentimental value being priceless.

They did a great job it's very solid and adorable! I don't understand why yelp is making me write…read moreso much.

Great service had tv mounted in no time would recommend there services very satisfiedread more