After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Following a shoulder replacement surgery, I researched several facilities for skilled Nursing Care…read more Congregational Home came up with the highest ratings by far for care and comfort. Turned out to be true. I was there for two 10 day stays. The PT, OT, general care, food, and room comfort was as good as it could be. Response time from the help button was seconds and minutes, not the horror stories I hear about other nursing homes. I would not even consider another location for future needs for myself, family, or friends.

Ok, this place is the best. No other way to put it. THE BEST. If you have to have physical rehab…read moredone, why not get the best and come here. Sure there are others around, but come on, no need to go anywhere else but here. Why you may ask? Simple. Service. They have to have the best therapists hands done. All of them are very knowledgeable, friendly and professional. They work with you and will try hard to accommodate any schedule. I have been going here since August of 2012 for a torn rotator cuff and again after surgery for same rotator cuff. Twice a week every week and I look forward to it every time. Why? Because of the service. The people that work there are not only great therapists, but great people in general. From the moment you walk in and are greeted in a very friendly manner to the time you are with the therapist, you couldn't feel more at home and welcome. Everyone who comes in, does so with a smile and they all leave with a smile. Easy to get to, easy to schedule to your needs and friendly and professional, go here for all your rehab needs. Trust me, you will not be sorry. (Sore maybe. But that is to be expected! Right?)

Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

We were looking for treatment for our autistic teenager. We wanted a program that was both…read moreknowledgeable and experienced in care for adolescents on the spectrum with high levels of anxiety and depression. We met with the director and two therapists to tour the facility and discuss her treatment. They spoke of extensive experience in accommodating children like our daughter. We left feeling confident and optimistic. The first day was spent providing a tour, orientation and conducting a risk assessment, which is not part of a treatment plan, but a liability requirement for Newport. Our daughter, though considered high-functioning without intellectual disability) has processing and expressive/receptive language disabilities related to being autistic. Newport told us that our daughter "refused to comply" with safety planning while they did not accommodate her disability by establishing trust/rapport or explaining things explicitly and concretely. Our daughter felt confused about what she was being asked to do. When we picked her up at the end of the day, she was nonverbal. It took a few hours of decompression time for her to tell us she will not go back to Newport. She told us about how she dug her fingernails into her arm all day to mask her panic attacks and that no one noticed, how she was sitting in a group therapy session and the facilitator stared at her expecting responses, not noticing she was frozen, and how the rooms were too crowded and too bright for her sensory needs. Her disability-related need for accommodations was not met despite advance notice to and reassurance from the staff. There were some additional concerns around communication and collaboration. We disenrolled our daughter, then were told we would not be billed for the one day since no actual treatment occurred. Two months later, we received a bill for more than $1,000 for one day of "treatment". Newport claims to operate with the mission of caring for the whole child. This was not our experience, which was very disappointing after feeling so hopeful.

From the owner: At Newport Academy Waukesha, WI, we provide teen counseling services through our Partial…read moreHospitalization Program (PHP) and Intensive Outpatient Program (IOP). We bring teens from self-destruction to sustainable healing by treating the underlying causes of mental health and co-occurring disorders. Our teen counseling & outpatient treatment program is designed to give teens a structured and secure environment, whether they need additional support to thrive or are stepping down from residential treatment. We treat clients aged 12-17 who are struggling with teen depression, anxiety, eating disorders, teen trauma, and teenage substance abuse. Through our clinical expertise and integrated approach, we empower teens and restore families.

After being in the hospital for 37 days I was very anxious about my next step in recovery. I was…read moreworrying for all the wrong reasons the staff here at encompass have been beyond amazing. I have never felt more comfortable in a rehabilitation facility in my life, you are in amazing hands here at encompass. I don't leave a lot of reviews but I couldn't let it go unsaid that I think everyone should aim to get placed into encompass for any type of rehabilitation. Everyone from the custodians to the big wigs have been extremely motivating and positive and you can tell they genuinely care about you and want to see you recover. Oh and the food is actually really good most of the other reviews I have seen about encompass have been about how bad the food is and they are not true at all!!!

The care I received was exceptional by every single staff member. I came there barely able to…read morestand and was encouraged and assisted to complete regimens that increased my endurance and helped to not only walk but also to navigate stairs which allowed me to go home and continue my journey living my best life outside a facility. I have nothing but gratitude and highly recommend Encompass Health.

First, 5 stars is not enough, at least 10 stars. I could not sing the praises louder or longer…read moreregarding the care and staff at Encompass Health. I had no idea what to expect when I when I was sent to Encompass Health for rehabilitation after my neurosurgery. How fortunate I was to be treated at Encompass Health facility in Libertyville, IL. Everyone is treated respectfully and they truly care about your well being and want you to get well. The therapists encourage you and work with whatever your limitations may be to enable you to get well enough to succeed and meet your goals. Therapy is conducted in the gym. Everyone is rooting for everyone else including patients. The entire staff whether it be medical, therapeutic, food service, cleaning staff, and office staff always greet you with a smile and encouragement. I want the CEO, Gemma Fletcher to know (and I am sure she does) that the entire staff are rock stars, and their concern for the patients is genuine and sincere. I did not realize how much of an emotional high the ringing of the bell gave me when I finished therapy and was getting ready to be discharged. As much as I would love to call out by name all those that helped me during my stay, I regret that I may inadvertently omit some names. Please know how much your concern was important and instrumental in my recovery. Thank you all for everything you have done for me. (10mile Bob) THERAPISTS: CIARA, JUSTIN, BARB, ANNE, JILL, HANNAH, KRISTINA, DEXTER, POWEL NURSING STAFF: HONG, PETER, MARSHA, LUC, JENNIFEER, NORMAN, CIARA, CRYSTAL, REMI, RIA, LEO, CAITLIN CASE MANAGER: NATORIA

You can not find a better facility in the northern suburbs…read more I have to apologize for taking so long to write this review. I was a patient on 6/24/24 after having hip replacement surgery. The facility was run so efficiently that I NEVER had to wait for someone to respond to my call. The food was fresh and good. I never had to wait for medication, which was always on time, the correct pill, and dosage. Did I mention how beautiful the facility was? Not only beautiful but very clean. The staff was incredible, they always had a smile on their faces, which told me they were happy to work there. Physical therapy helped me to recover as quickly as I did. Everyone was very patient and took time to explain what I needed to do. The therapist stayed with me to make sure I was doing it correctly. After seeing the horrible facility in Streamwood, my sister-in-law is currently at, I realized just how lucky I was to have been at the best facility in the northern suburbs. Hands down, you can not find a better facility in the northern suburbs!!

My mother in law was here for 5 years. Three years at the attached assisted living facility and 2…read moreyears in the nursing home. She had nothing but the best care possible from both facilities. They would call us if they had the slightest concern and we greatly appreciated that. The staff was very compassionate and caring every step of the way. We highly recommend it.

St. Anne's is operated by the Sisters of the Divine Savior order and as such is still run in a very…read moretraditional Catholic manner, very unlike the profitable corporate capitalist cancer that has usurped the American healthcare system. I'm not Catholic, I'm giving you a sociological observation, the staff and administrators here exude sincere compassion driven by their faith. I do volunteer entertainment work so any assisted living-skilled nursing facility I review is going to be good at scheduling social activity and cultural stimulation for patients and residents, but St. Anne's seems extra special in this department. The outside isn't so attractive but the insides are clean and comfortable, the chapel is lovely and there are many friendly gathering rooms. Family and friends seem quite welcome but the most remarkable thing about this place is that the food is good, though they did foist some decaffeinated coffee on me.

I am here for physical therapy. The staff seems nice but the quality of service lacks. Spent hours…read moresitting in soiled briefs and sheets. They are understaffed, many times there are no clean linens, the meals are usually inedible. The name they go under now is water's edge rehabilitation center I am supposed to be here for physical therapy but that only happens for a half hour each day.

Friendly staff and long term employees. I was comfortable having my father stay there for his…read moretherapy and get home safely.

Lara was one of my best friends when I was in high school but in second year, she was converted…read moretowards drug addiction. Due to addiction, she felt severely ill and would not able to continue her education. However, she left the school and we had not any contact with her. She became the part of my old memories but last month, when I saw her in shopping mall, I was just shocked. She was looking very pretty and healthy. I met with her and she told me how the rehab experts of Aurora Serenity Center helped her to come towards a sober life. I really appreciate the efforts of this rehab center.

I have been sucked into this place off and on for years. Now a days it's ran by unqualified Aides…read morewho are offended by the idea of just saving food for diabetics they lie about their supervisors who have the audacity to tell them to get off of their phones and can often be found sitting in darkened patients rooms

my rating is 0. This place killed my mother and my old neighbor within 2 weeks of each other. They…read moretake so long to send someone to the hospital. The person has to be almost dead. Please don't let your loved one go there!!! most of the aids are lazy as you know what and most of the nurses are the same. They don't have time to make sure their residents take their meds. they just let the meds sit there. No showers or bed baths unless family bitches.