I wish I could give less than one star. I called and left a message three days in a row before I got a call back. Just trying to get initial measurements for countertops. When I did get an appointment I was given a time for the appointment of 3:00. When they weren't there at 3:00 I checked my phone to see that I missed a call at 2:17 telling me that they were there and I was not. When I reached them I was told that he had given me a window of 2:00-3:00. This is not standard in any way shape or form. I then cancelled my order and was told that I owed them $130 for a trip charge. They didn't even step foot in my home! If you take the chance and use them make sure you get your appointment times in writing! My confirmation only had the date, no time confirmation so it was my word against theirs. Went to local family owned shop, got same countertops and appointment 3 days later. read more