We purchased flooring for our new house and we couldn't be happier with how it turned out. Pricing…read morewas less than some of the other flooring retailers in town and having the product in stock saved us a lot of time. They were able to install our entire order in one day. Very professional staff with good communication.

Terrible. My LVP flooring was initially installed in April, they did a horrible job installing,…read morebouncy spots everywhere and a crinkly gritty noise whenever anyone (even the cat) walks on it. The owner Sergei came out and noticed a bunch of installation mistakes and sent a different crew to "fix it" and, while the new crew did improve one issue, he did not fix everything. So CAUTION, if you get any type of plank flooring, expect it to sound like they have lined the floor with sand or plastic bags when you walk around, because according to Flooring America, that is NORMAL??? I'm so bummed we spent so much money on flooring and just as much on installation for an install that is sub par and no one at the company cares. It is like pulling teeth trying to get them to respond and we have been very patient. This has been ongoing for months. I really wanted to love my floors, but every step is a reminder of all the money we spent on crappy product and crappy installation...do yourself a favor and shop elsewhere.

There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

Good selections. Fair pricing. FANTASTIC installers! Although there are a fair number of floor…read morecovering business's, one would be hard pressed to find a better outfit. Quality materials installed by individuals who show up on time, work as long as it takes and respects your property.

We received excellent service from Doc Johnson at Brummel's ! We had a very difficult closet…read morewasher/dryer space and Doc ( and even another salesman ) spent many hours on 2 different days of trying to find something that would fit AND meet our needs! He was patient and very tolerated of our mess that we were working with! I would highly recommend Doc and Brummel's for your appliance and furniture needs! Thanks Doc!!

I went in and purchased a gas dryer from them today. The staff were very friendly and professional,…read moreDoc was great and quickly helped me find what I needed. The entire visit was maybe 25 minutes and I WILL be going back there for my future purchases

We had a flood in our kitchen and decided it was time to do a 'makeover'... after getting several…read morequotes we contacted Gary at Kitchen Tune-up... Very pleased with the quote and the finished job! .... my only suggestion would be have a good idea what you want as they don't furnish 'design' plans to work from with other contractors ( flooring, electric, etc ) . That was my one complaint but all in all... extremely pleased!

I had Harrison paint the exterior trim and an overhead door on my studio building. He did an…read moreexcellent job in the time frame he said and at the quoted price. I could not be happier with the results!

I live in the Wyomin/ Grandville area and Harrison did a wonderful job on our deck!…read moreWe love everything from the help with color selection, the deck staining, to the actual completion of the job! He even went above and beyond by suggesting ways of how to take care of it afterward! when we have other painting needs in the future we will definitely be using Harrison and Hillis Brothers! Great job for a great price!

From start with salesperson to the installer, everything was done perfect! Love my living room…read morepicture window! And appreciated the 15 months financing!

I'm updating my review for my ongoing window world experience. My last review explained 11 new…read morewindows were installed July 3rd, 2025. ALL windows had gaps in the sashes. I've had to contact the office several times. Their communication has been the worst I've ever dealt with. The main points of my review are: 1. The manufacturer of the windows made the sashes too small 2. The rep came to measure again. Ordered new sashes to replace too small ones. 3. 9/5 (2 months after install) the rep comes to install the new sashes and discovers his measurements were off and now the sashes are too BIG. Orders more, but completely forgot two top sashes. Now we have a couple sashes that are so tight, we can barely open the bottom of our windows. 4. I filed with BBB since once again communicating with the manager of WW is basically non existent. I'm left in the dark as to when new sashes are coming and will they fit this time? 5. I also contacted corporate office of WW 3 times. Twice called and left a message, once emailed to see if I can get any information on when install might be happening. NOT ONE REPLY BACK. 6. After BBB got involved, the manager at WW finally got someone else to order all new windows--although I'm not certain why because no one came back to make sure measurements were correct this time...& I asked questions regarding time frame of when new windows would come. No reply again. This has been the most frustrating experience of my life. After how many times this company messed up on the window measurements, showed up late or not at all, treated me poorly because I'm not happy with the work they did--& they can't even give me a time frame. I also requested they stop my payments as the job isn't finished yet & they still haven't done that. I would never recommend we to anyone. What a nightmare that is still continuing after three months!

Will and Devin did a beautiful job on tiling our shower! They were talented, prompt, polite, very…read moreefficient and cleaned everything after each day's work! It looks beautiful! Price was also very fair! I would highly recommend MI Facades for your tile and construction needs!