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    Kitchens By Us

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    S&W Kitchens

    S&W Kitchens

    3.3
    (12 reviews)
    $$$$

    If you want to complete your project on time, I strongly recommend that you select a different…read morecompany. We started discussion with S&W Kitchens in February/March of 2025. On June 13, 2025, we signed a contract with them. Work began July 21, 2025. They finished on May 26, 2026. The contract stated that it would take 4 months, possibly 5, to complete the project. It took them 10 months to complete. There was a total of at least 15 weeks (a week being 5 consecutive working days, i.e., Wednesday through Tuesday) where NOTHING was done at the house. Prior to beginning demolition, they required a total of 60% of the contract to be paid. At the end of demolition and rough-in, which took 4 weeks, they required a total of 84% to be paid. Then they wanted payment for the project to be substantially complete and usable prior to the installation of the glass shower walls or the master being usable. That would have been 95% of the contract. The supervising contractor stated that he would not have the shower glass installed until they were paid. I sent his boss a copy of the Florida legal requirements for being substantially complete and usable, and I also hired an attorney. When it came time for the final walkthrough and final payment, they didn't want to provide us with the Affidavit of Contractor's Final Payment, which shows if there are any subcontractors who have released their lien and those that haven't been paid and how much they are owed prior to receiving the final payment, even though we had the right to have it according to our attorney. Then, when we received the document, it was a "waiver and release of lien upon progress payment."

    We hired S&W Kitchens to design and install a kitchen and bathroom in our new 900 square foot…read morecottage project. With a cost of over 100k we were very excited to work with S&W Kitchens. Well after the project started and the things promised were not, it went downhill. They measured incorrectly and the countertops did not fit. They had to cut out the finished drywall in order to fit without redoing the countertops. Now the new appliances do not fit properly. they stick out past the cabinets. The appliance installers (subcontractor) told me this was their first job, and it showed. They had to return to try to make things right. The appliances still do not fit properly. Their subcontractor plumber installed the new kitchen sink, and I had to call S&W to let them know there was water now leaking on our new cabinets. The subcontractor tile installer had to return several times to complete and fix tile issues. I had to call our own plumber because sewage and wastewater was backing up in our new shower and the toilet was overflowing. Our plumber spent several hours removing grout from the new plumbing, because he said the pipe was blocked by grout from the tile installer who installed our new shower tile. When I sent the plumber's invoice to S&W Kitchens, they refused to take any responsibility and said they were not accountable. The new shower glass wobbles and their solution is for us to pay more to try to make it work or remove the glass and pay again for new glass doors. There are a number of other things that were not done properly. I have spent a lot of my time trying to get these things corrected. Their communications is poor at best, unless they were reaching out for a check, then they call or stop by with their hand out. Their lack of accountability, supervision of their subcontractors, and overall quality of workmanship is why we would not recommend S&W Kitchens to anyone.

    Kitchens By Us - cabinetry - Updated July 2026

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