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Kitty Wallace - RE/MAX Integrity

1.0 (1 review)
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Ewing and Clark

Ewing and Clark

(4 reviews)

A TOTAL SCAM. NEVER STAY HERE. I would have given zero stars if that was an option…read more.. They will send you the second page of the contract, never telling you there was a first page. After you check out, they will then claim you agreed to pay for additional cleaning and debit it from your account without your consent. The contract states they will charge the first $250 the week prior to your stay, which they will not do, either. The staircase doesn't meet building code because there is no stair rail. My friend fell down and nearly killed herself because she was carrying 2 mismatched glasses circa 1950 that shattered. To add insult to injury they were not REMOTELY concerned about the building code or her injury. They charged us ONE HUNDRED DOLLARS. My friend has a bruised tailbone and can hardly sit. I could buy 2 shitty glasses like that at Value Village for 50 cents a pop. The shower will surge with hot and cold water and the light in one of the second floor bedrooms doesn't work. NEVER STAY HERE. It's a shame such corrupt people rent houses in what seems to be nice, quiet town.

We rented the Coal Bunker over 3 months in advance of our visit. We signed a lease agreement and…read morelooked forward to staying in town for 3 nights. On arrival the house was a disaster. No cleaning of the last tenants had been done. The employee was polite and apologetic and offered us alternative accommodations in town for which she said we would not be charged. We accepted. Our mistake was not getting every last stitch of communication in writing. Upon leaving I made sure they had the correct number of my Visa Debit card because I had had to have the card replaced after I had paid the deposit. The management company, Ewing and Clark completely ignored the redress their employee offered us and charged us the full amount. When I asked for the refund gave me back $27 dollars. The first night was supposed to cost $255 with $130 each night after. The alternate accommodation they found us supposedly books at $99. So even if they didn't COMP us and just refunded the difference between the agreed cost and the alternative room, it should have been either $156 or $39. I have no idea where they came up with $27 and their "explanations" never clarified that. In repeated inquiries and efforts to get them to fix their "error" I was basically told to shove off, as I had had a place to sleep and they aren't in the business of letting people stay places for free. Never mind that I lost a $400 camera in all the back and forth. Don't let the small town casual culture fool you. These people are hustlers. If you do business with them, get EVERYTHING in writing and signed and dated. They will try to check you in without any kind of paperwork or anything. Don't buy it. Get it all signed and notarized and have a witness, unless you feel like dragging yourself back to Washington state for a small claims court appearance. They count on people not wanting to expend their resources this way. They will cheat you if they can. Don't let them.

Kitty Wallace - RE/MAX Integrity - realestateagents - Updated May 2026

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