Cody Kleinheinz delivered a Tree Protection Plan that was rejected by the City of San Mateo, leading to significant delays and added expenses for our project. His report has typo and false information. He was largely unresponsive to our attempts to get the report corrected and ultimately refused to issue a refund for the inadequate service.
For anyone considering working with him, I strongly recommend these precautions:
Secure a comprehensive written contract. Do not rely solely on verbal assurances, as he has proven unreliable, especially regarding city permit requirements.
Retain a substantial portion of payment until all contractual obligations are fully satisfied. Full payment upfront may result in abandonment and unresponsiveness.
Utilize credit card payments whenever possible. Avoid payment through Zelle, Venmo, or cash, as these methods offer limited protection against non-performance.
Our experience with Cody Kleinheinz was extremely problematic. Proceed with caution and ensure you have thorough documentation and payment protection.
Here is my response to your comment:
Mr. Kleinheinz, while I understand your frustration, I reiterate my request for a professional dialogue. Personal attacks and labeling are unproductive and do not address the core issue: your failure to deliver the agreed-upon services and your subsequent unresponsiveness.
You requested additional documents; attached are the City's comments, clearly demonstrating your failure to deliver the agreed-upon services. I also attach your initial quote for $1,200 for the report, as well as the receipt of payment in full, to refute your claim that I requested free work.
The City's comments explicitly state your report is insufficient and does not meet their Tree Protection Plan checklist. The City's request for language changes within the report highlights its inadequacy. The request to correct typos, misinformation, and the lack of adherence to the City's checklist is not a 'change' of requirements, but a demand for the service you were contractually obligated to provide.
Regarding your family problem, we completely respect that and let you have your time with your family, while I sympathize, your unresponsiveness persisted for weeks, even before and after this issue.
You also claimed I asked for free services. I did not. I paid you for the arborist report. You requested an additional $900 for architectural details, which I declined, as I was informed these would be handled by our architectural team.
You scheduled two meetings yourself to address these comments and failed to attend either.
My review and complaint are based on documented facts, and I stand by them. Your response on Yelp, with its personal attacks and irrelevant details, only confirms the pattern of unprofessional behavior I've documented.
The fact remains, you represented yourself as capable of providing a report that met the City's requirements, and you failed to do so. Your attempt to deflect responsibility by attacking my character and referencing unrelated personal matters is inappropriate and unprofessional. read more