They're really helpful and get you in for appointment right away. Plus, they know what they're doing! And everyone is so kind and polite.

They need to concentrate more on what they're doing instead of then sending it to my bank account. Direct they goofed on Numbers.you might save a little money but not the hassle . read more

Used them during Covid because my regular service closed down for the duration of Covid. This Moreno Valley office is just the sweetest, complete, patient office of people I have ever met. You definitely won't be disappointed, in fact this may even become your new tax office. The value was OUTSTANDING!! read more

She's always fair specially to those with low income. I love that she's a Christian. I love talking to her, she's well knowledged. Very personable. Always finds time for you. read more

I went to this place for about 6 years straight after someone recommend me and I never had no issues. Last year while filing my taxes they never asked if I wanted to pay upfront or have it deducted from my refund which I found sketchy. I already had cash in hand but just had forgot and now I'm constantly getting letters from the irs about a problem I had about my taxes and hope it doesn't affect me read more

I am new to this area and I decided to do my taxes here and the service was amazing. The fee for her services reasonable. Time wise we were there I would saw less than 30 min. read more

I have had my taxes done by Debbie Kleitz for several years now. The service is great! I recommend making an appointment and she's even open on the weekends. She and her staff are friendly and it doesn't take long for taxes to be completed. She helped find every little thing that could help us get a refund. And they will mail the return to your house or you can pick it up from the office. I live in the San Fernando Valley, so it takes about an hour and a half to get here but it is well worth it! read more

I been her client for ten years and never have any problem. Debbie and Shannon are both friendly and What really love is Shannon's smile. Albert P. read more

I have been a client for many years since 2003..and I have always been satisfied with the efficiency..the professionalism...and most important the positive results and expert advice given when I had a garnishment problem that they helped to resolve. Not to mention the affordable rates they charge..it all adds up to a very dependable experience for me with my tax professionals... read more

My 19 year old brother went to her for his first time filing taxes he had 4 W2's...he had called prior to going and was told it would be 45 dollars for short form. He went in to the office a day later and handed Debbie his W2s. Debbie sat with him and all she asked was if he was attending school. She did his taxes and told him how much he will be getting in return. In the end she handed him only one piece of paper which explained the many ways tax returns can be received. Debbie never gave him the option of paying in person for filing. Instead she took the liberty of charging him from his return well over the 45 dollars it was supposed to be for short form. 5 minutes later I spoke to my brother and when he informed me she had not given him his w2's back nor any forms showing his taxes were filed I told him to give me her phone number. I live 30 minutes from Moreno Valley, otherwise I would have gone in person. But I called Debbie, I told her there was no reason why she would keep his original W2s and I also told her she had to ask if the client wanted to pay cash or have it taken out of their return before she decided for them. She responded with "I can't discuss a clients information with you, and I keep his forms until his return comes in" to what I answered, "I am not requesting any onformation on his case, I am questioning the shady way you run your business and your professional ethics." she ofcourse had no good response and said "you know what, just have your brother come pick up his forms and I'll cancel his filing." This whole situation was very unfortunate because she took advantage of a young client who was filing for the first time on his own and because I was the one who suggested to my brother to file with a "professional" thinking he would be less likely to make a mistake rather than using TurboTax which he was planning on doing originally. Yes, my brother should have been more aware of what should happen when filing taxes, but then again professionals are supposed to be professionals and do right by a client regardless of their knowledge on the topic. Now my brother filed his taxes elsewhere and we have to wait and see if the IRS doesn't call him out for Debbie' s initial filing, if she even filed. I don't know this lady personally but judging by this occurrence I would just avoid. I will be looking into filing a complaint through the IRS specially if my brother's return is affected by this situation. read more

Kleitz's Tax Service - Tax Services Near Me - Moreno Valley, California

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I have been going to Debbie at Kleitz's since I first started filing taxes as a teen about 12 years ago. My mom uses them too. For the most part, I never had an issue until the last 3 years. Debbie put the wrong address on my husband's (then boyfriend) taxes 3 years ago which held his taxes up until June after filing around Feb. Then 2 years ago against my husband's advice we went back to Debbie as I figured I'd been dealing with them for years & never had a problem. That was the first time we could file joint as we are now married. I initially asked for a comparison: joint vs separate as I was unsure of my husband's financial situation & was advised to file join. So, we did only to have the IRS try to take both of our taxes due to student loans. When I asked Debbie about it again, she said I was supposed to file an injured spouse form with my taxes. HOW WOULD I HAVE KNOWN THAT if it wasn't told to me when I initially asked. After filing the form, I didn't get my part of our taxes last year until about April/May. Finally, this year when we filed, all seemed okay. I recently needed a copy of my 2019 forms so that we could see what steps we need to take to buy a home but I couldn't get my forms online as the site wasn't working. I reached out to Debbie who then told me that I hadn't gotten paid my taxes in the last few years. I corrected her & advised I had & was just waiting for them for this year. After a few exchanges via email, she later told me that she was never paid for 2018 due to the injured spouse filing & the money being sent directly to me and asked if I wanted to pay via cc or debit. I explained that I didn't understand how she wasn't paid for 2018 when she's always gotten her cut before my money was released to me. I also didn't understand why this wasn't mentioned when I filed this year for 2019. She then explained (unbeknownst to us) that she put on our taxes to pay the fees for both years so that she would get paid once our money was released. We still have yet to get our taxes back due to everything closing for COVID and I explained that while I would be more than willing to make sure she got her money, I didn't understand why I was being asked to pay before she gave me a copy of my forms when she just said she put on our taxes to have both years fees taken out. It's like I would be paying her an extra time! She then became very rude, speaking over me & going back & forward. She asked what I needed the forms for & I told her (though I didn't have to) & she rudely stated "you're trying to buy a house but can't pay me my money!" I explained that we weren't actually purchasing a home yet, as we are just inquiring about the steps needed to get one & are also looking into a downpayment assistance program. She then kept saying "well I have bills to pay too & it's like you don't care that I haven't been paid in the last two years." I explained that I already said I would ensure she got her money but I haven't gotten my taxes back yet, had just spent almost $3K to get a few things off my credit report & that the fact that she wasn't paid for 2018 had just been brought to my attention & never once mentioned when I filed my taxes WITH HER for 2019. I've never had to pay her directly so again....HOW WOULD I HAVE KNOWN she didn't get her money!? I just didn't have the money at that moment. Tired of going back & forward, I told her that I didn't appreciate the way she was treating me, being rude, talking over me & holding my papers hostage until I paid her as if it was my fault so I wouldn't be coming back to her again. She then told me "I don't care if you never come back to me again b/c I feel like you're a stickler!" I never once called her a name or was disrespectful! She then said a few more things & hung up on me! - a loyal customer who's been coming to her for more than a decade even when my husband didn't want to use her anymore! NEVER AGAIN! Debbie's great until you have an issue! I've seen other review's saying the same but never believed it until now! My advice - FIND SOMEONE ELSE! I will be! read more

Thought this was a good tax place till they took my money knowing that my taxes would be rejected. I brought in a letter from IRS & explained my situation. A month later i was wondering where my refund was. IRS notified me saying... you can not file taxes twice with the same social. They then told me any good tax person would know this & upon submitting taxes, they'd be flagged & rejected immediately. Ive since then contacted & left messages for a refund & no ones gotten back to me in over a week. read more

Kleitz is the best. Awesome Staff and very sweet atmosphere. God bless Debbie and her daughter

The customer service was amazing very friendly and nice they made my first experience so welcoming and very helpful I'll definitely be coming back read more

Wonderful service.. honest and kind. I felt really good doing our taxes there this year.

My husband and I have been getting our taxes done by Debbie for more then 10 years. We have always had the best experience! Not only is she extremely professional, but she is always caring and thoughtful! She always asks how we have been doing and how our kids have been. She is extremely knowledgable and always works in our best interest. She answer every question and has always been there for us for tax questions throughout the year! Her daughter is always smiling and such a positive part of that office! We will never go to another tax office because of Debbie and her daughter! read more

Well, I wasn't going to leave this review, but now I am. We have been going to Debbie since 2013. We don't know why or how, but she duplicated a number on our 2014 tax return. A HUGE number. She put that HUGE number as a deduction. She had incorrect numbers in incorrect spots and then duplicated which made our deductions so huge that our taxable income was less than half of what it should have been. So for instance, let's say we made $100,000 that year, her mistakes in deductions brought our taxable income down to like $40,000. We never noticed it until in 2017, we got a letter from the IRS. We owed $2,582. We ended up paying that back. Yesterday, I get a letter from the Franchise Tax Board of California. We owe ANOTHER $979 to the state, once again, due to her mistake. Her mistake has now caused us to pay back over $3,500. This is such a HUGE mistake it shouldn't have been missed. Sorry kids! No Christmas this year. I wonder if she will call my 2-year-old and 1-year-old and explain why they aren't getting anything for Christmas? This is so upsetting. I can't believe how astronomical this has become. Let's just button this up with this: I don't recommend this place. read more

I used Kleitz for the first time and although they made a mistake and forgot to file my taxes, Debbie made it right by refunding me the fees that she charged me......I will use them again in the future. read more

I went to H&R Block which is 2 or 3 doors down from this tax service establishment to get an estimate of our joint tax return. It took the lady close to an hour to get our estimate and they were charging us 200 dollars for it. Me and my wife told her that we would come back. We then went next door to Kleitz and we were surprised that it took her less than half an hour to get the exact same estimate from the Block plus a hundred dollars more on our state refund. On top of it, they only charged us a fourth of what the block was charging us. I would recommend Kleitz to everybody. read more

First time going to Klietz tax service . Shannon was so knowledgeable on all my tax needs! I will be back next year forsure.

Kleitz tax service is the best always honest & fair getting you back the most from your income tax returns.

I honestly love this place!!!! Both Shannon and Debbie are always nice and friendly. I've been coming here for years now and I've received the same awesome customer service. I advice any and everyone to come there. read more

This is the worst place don't file taxes here they take a lot of your money and when I call to try and get some info I needed to filed taxes they lost my folder u suppose to keep the folder for at least 4 years. Bad place DONT GO HERE!!!!!!!! read more

I have been going to Debbie for 18 years and over the last couple years was charged for direct deposit, rapid return but didn't receive the service. This year it happened again and it became a huge issue, I asked how much I was charged for the service, Debbie said $68 and she would refund me even though she said she couldn't recoup that cost. She claimed she mailed the check to me, every time I ask I get the same response, it's in the mail. She complained she's only getting half the income she used to because she's not able to provide the same services. She told me to go elsewhere next year because I was "to much of a hassle". So I guess I was supposed to continue to allow her to overcharge me? I would have thought after 18 years and losing so much business she would value her clients a little more, apparently her value lies in the price tag you come with. read more

I have been going to Debbie for 6 years now. She and her staff is AMAZING! She is very fast and great with her clients! Her fast service next day works out great for me and my family! I drive over an hour to get my taxes done with her every year! A good business knows their clients by 1st name when you walk in that door and I feel like family to them. I would recommend Debbie to any and everyone! read more