The local dry cleaner closed up shop so we were in search of a new vendor. I had a delicate, designer accessory and was hesitant at first to try a chain but my worry soon dissipated. Fast turnaround; dropped 2 winter coats off, pants, and scarf and they were ready to go the next day! Employees there always have smiles on their faces and are super helpful and friendly. I would have all my dry cleaning needs serviced here! read more

Recently we have experienced multiple lost items from this store. On a call today I was told it's impossible for them to lose items, proven wrong. They lost a $140 jacket of my wife and now I'm being told they don't have my suit separate vest, the one I was married in. The gentlemen said if I care to call corporate.... Bad company doing poor customer service. read more

The people there are truly amazing. I appreciate they customer service skills and I truly try the best.

Brought my suit in, which I absolutely had to have back by the next day. They did an excellent job of cleaning and had it back to me by 4pm the very same day I brought it in. Highly recommended! read more

Nothing super special to say here. It's a dry cleaner. Decent prices. Seems to do a good job on my clothes. Everything is done and ready for pick up when they say it will be. Not sure there's much more to say. read more

Wow, where to start? Against my better judgment I tried Klinke. I try not to go to chains but I was unable to find another place in my neighborhood. Upon entering, I filled out the page of information and dropped off one suit and one tie to be cleaned. I made sure to let counter person know that the tie had a small (fresh, about two hours old) stain. She said it would be no problem. Upon receiving my receipt I noticed the phone number was wrong. I let her and she replied: Oh, that does not matter. I insisted she change it as I want to be called if need be. Otherwise, why take my phone number? She took my number down but did not print out a new ticket. I did not want to fight over something so small, so I left. I returned one week later to pick up my clothes. They told me they had been done for four days. I reminded them that I had said I would not be back in town for a week and at the time they said it would be OK. I checked the tie, it was still dirty. The manager (Barb?) came over and would not let me finish a single sentence. When I asked why the tie still had its dirt spot and what was done to try to clean it, she kept interrupting me. Then said she would try to clean it a few different way, free of charge. She said there were three or four possible ways to remove a stain and only one was done. I asked why only one. She never answered. Instead she took the tie, gave me a new slip for picking up the tie. My info was still wrong and she said she would have to charge me to clean the tie again if I wanted to fix it. Four days later the tie was picked up, perfectly clean. Now I ask...why could that not have been done the first time? I hate this place. I will never go back again. If anyone reads this and they live in Fitchburg, please let me know of a great neighborhood place. read more

My 300th review and it's about a dry cleaners. Klinke is close to my house and their express service is amazing. After signing up, you receive a bag and ID card. Simply drop off the bag in the morning and come back that afternoon to your freshly laundered/dry cleaned items. Your account is linked to your credit card so it's automatically billed. In and out in a minute...love it! read more

Unfortunately I have to write that this cleaners has really disappointed me in their service. I went there to drop off a few dress shirts and two suits I use for my job. I picked them up a couple days later and I found the shirts not cleaned properly in the spots I told them to spot clean. Also, one of my suit pants has been damaged with two holes in the pants that were not there previously. I'm highly disappointed for I was recommended this cleaners and the location. Yet, I have been thoroughly let down and now have a damaged suit pants that I'll likely not be able to wear again, prompting me to get another suit. When I brought the attention to the improperly cleaned shirts they said there was nothing they could do but try again. I called about the suit pants because I just found them when I got home and haven't received a response yet. I am not sure if this is common that they damage clothes, not fully clean shirts etc. However, it's quite unfortunate that I have to write this review about how let down I was from this service. read more

Klinke Cleaners - Two holes in the pants that were not there before the cleaners. - Sewing & Alterations Near Me - Fitchburg, Wisconsin

I've watched this business struggle over the 4 years I've been going here. The service and the quality are slipping to the extent I am compelled to address via a review in hopes that the business takes notice and takes a look at operations. Service is unbearably slow. I cannot remember the last time I saw more than one staff working and speedy customer service is never a focus. My clothes often come back with the infamous "sorry we tried to clean it" tag. Most actual stains are not resolved. The counter area and service floor are in serious need of deep cleaning and organizing. It looks like the junk drawer exploded and no one bothered to pick anything up. We need this local business to succeed please take a good hard look and make it better! read more

Such a quick turn around and reasonably priced. We needed our daughters graduation gown pressed, and only had one day. They did a wonderful job and got it done in plenty of time! read more

I dropped off a garment that needs alterations. Christian at Klinke waited on me and he was great! He was very knowledgeable, friendly and efficient. A few weeks ago I dropped off some dry cleaning and was treated to the same great customer service, by a young lady, that Christian provided on this visit. read more

They do a good job getting stains out. I had a particularly tough one on some expensive wool dress slacks that came out eventually. Didn't come out the first time, and I pointed this out. They sent it through again, no cost of course, and now good as new. Overall happy with their service. The prices are higher that what I've seen in other cities. But they do have deals on Wednesdays and Thursdays. read more

I have been going to Klinke Cleaners in Fitchburg for some time now. The service is good and they are always on time. The clothes are properly done with some exceptions like sometimes they miss obvious stains. This does not happen often. However, in all fairness, when I brought up these issues up, they have always taken care of the stains, if it was possible without damaging the fabric. I love receiving email updates when my clothes are ready and friendly reminders for pick up, if I have forgotten to pick up my order. The store manager, Barb, is very friendly, organized, and hard-working. On one occasion, she helped me bring the dry cleaning up to my car (it was a large order). She remembers my name, and even my orders, which is amazing to me given how busy they seem to be at any given time. The staff there is very friendly, including the young women who also amazingly remember my name. The store hours are convenient for the most part, except that I wished they were opened until 7:00 pm on Saturdays, or sometimes on Sunday afternoons. FYI, they do not wash the blue reusable dry cleaning bags, even if you ask them. The prices seem high to me, so I try to use coupons as much as possible because I spend a lot of money getting my clothes dry cleaned every month since I wear suits for work M-F. FYI, you can get printed coupons in the Dollars & Sense magazine, which are the best coupons. These are sometimes hard to find. You can also print some coupons from their website. Overall, they are conveniently located, and I enjoy their express check-out. I wished they had more reasonable prices, particularly for frequent customers, given that it gets expensive to get clothes dry cleaned on a regular basis. read more

Very expensive. I just moved here from Chicago and pants are 3x cost here. Shirts, while not that bad are still costly IMO. My guess is high prices due to their near monopoly. read more

Broken shirt buttons. Coupons that don't work. Managers having to follow up to credit post the long wait where the cashiers are left undertrained and not empowered to maximize the customer recovery process. Madison truly needs a competitor to enter the market read more

They are across the street and very helpful. They have pressed shirts for me because I am too dumb to iron, and I took a new suit there today to have cleaned because I got some stains on it. It know it will come back sparkling clean! read more

Recently moved to Fitchburg from Sun Prairie and still get the same great service from Klinke. Super convenient !!!!

Always on-time. The drop-off service, with bag, is great for dropping off the clothing on the way to work early in the morning. Text message when done and amount let's me know good to go and pick-up on the way home. Just always a seamless interaction, smooth process, and accurately done. Great service provider!!! read more

Friendly service, happy with the results, everything finished on time and I like the text alert when your clothes are ready for pick up. However, their prices are as high as I have ever paid for dry cleaning, higher than Chicago, Los Angeles, etc. Not sure why that is read more

Great location. Never had a problem with anything they have done. The staff has always been courteous and helpful.

This cleaners is the best one of the Klinke cleaners. They do it right and they give you no trouble with do overs. The managers are great and the service excellent. Not all Klinke cleaners are the same.. Go try the Cahill Main location.. and bring your coupons. read more

Brought in a goose down comforter to be dry cleaned and instead they laundered it! Good way to ruin a $200 comforter.

My wife takes my clothes to Klinke and I have been very pleased with them. My favorite is how fast they are. But everything always comes back nicely done. read more

I have been using Klinke Cleaners for over 10 years and i have been happy with their service on my shirts since i like them with heavy starch. This last time i brought in my shirts they were not up to par, very light starch. I will give it one more try to see if something was overlooked. read more

Had a sport coat with some dried stains on it. The staff ran it through twice and was able to get most of the residue off.

Great location and service! I'd recommend them. They also have a convenient drive through window and they offer weekly coupons which are nice. read more

This is my favorite place to go. They are quick and easy and love having them down the road.

Always fast and friendly. Never any problems with the cleaning. Prices are a little on the high side but I continue to go back. I've had my clothes cleaned at other places and the results were not as good so I went back to Klinke. They make it very easy with the drop off bag and the drive through services. Satisfied customer! read more

I went to the Fitchburg, WI location yesterday for my first time. Very friendly and helpful staff! Looking forward to picking up my items today. read more

Always on time and professionally done. After signing up you receive the express bag with your name and information on it. Simply drop off by 10:00 and they are ready by 4:00 pm the next day. Really quick and convenient service with text message option to let you know they are ready. read more

In by 10, out by 4! I have never had an issue here and have always held true to their word. I come here about every 3 weeks to get all of my dress pants & shirts cleaned and is always convenient with their multiple locations in the Madison area. The Klinke Cleaner bag is also very beneficial for keeping everything together and useful to drop off clothes if you arrive past their close time. Staff is very friendly and helpful. Also, you can almost always apply a discount if you look in the right places! read more

I have been fortunate to be able to access Klinkes' quality services for many years through the great care, skill and attention of Barb, currently the Manager at the Fitchburg/Cahill Main location. I am grateful to Barb, her team and the quality of the Klinkes platform that provides such great care of my garments. Thank you. read more

I find Klinke to be a tad more expensive than other local cleaners, but the convenience of location and same day drop off does pull me in. NO complaints on service or quality of cleaning. read more

Quick. Friendly staff. sometimes creases in clothes but they do it again for free. You get what you pay for.

I had a good first time experience here. I liked receiving text/email alerts when my clothing was ready and it only took one business to be finished. I will go back again. read more

Living in Fitchburg, we use this location frequently for our dry cleaning needs. I like the drive-up window. Their level of service is consistent. Take advantage of the Klinke Cleaner coupons that are out there! read more

I have always had a good experience with this location. The customer service is outstanding, everything is cleaned well. Easy drop off and fast turn around for pick up. read more

The staff at this location is great, always cheerful. The prices are high and the corporate office doesn't return email requests or questions. Try to sign up for email coupons and if you don't enter the exact info as the location you go to you can't get the coupons. This may have sarted as a community cleaner but has become a disconnected corporation. read more

I have been to Klinke's in other cities and this one was very similar. You know what to expect when you go to Klinke's as it is a chain. The process was pretty easy for filling out the page of information. I did not check the box to receive emails of when my clothes are done, yet I did receive an email anyways. Otherwise, I think this was a pretty stress free process. The employee I worked with was very nice. I asked a few questions about pricing of different items and services available and she was very informative and helpful. I brought my suit in in the morning and it was done by the afternoon that same day. You've got to love fast service. read more