We flew KLM from Los Angeles to Amsterdam today and everything was running on time without any issues. At the gate, they had us in separate lanes for when we would board and cameras compared our photograph with what they had recorded when we checked in, making for a streamlined process. My husband and I sat in the aisle and middle seats of the middle section of seats. Leg space was standard, as were the touchscreen,audio jack, and USB my plugin available per seat. We watched an animated movie called Batman Aztec: Clash of Empires which cleverly adapted the Batman mythology to the time of Hernan Cortes and Montezuma. Then we read some, and napped some, and I also watched F1. The 9 plus hours passed quickly, during which KLM staff served us two meals and a snack. The staff were cheerful and helpful, and overall the travel experience was very pleasant! We were tired because we only slept 3-4 hrs, but very satisfied. Highly recommend KLM! read more

I'd give KLM Airlines 0 stars if possible. I had multiple cancellations at Schiphol Airport in Amsterdam and delayed flights from KLM for 5 days, and held our luggage hostage at the airport during that time. I was told by their agent that they will give refunds on meals and hotel if we submit original receipts. This was back at the beginning of January 2026, and we submitted and uploaded everything online. To date, I've been calling them to check on the status, and every other week, they tell me they will escalate the claim and check back with them later. It has been over three months, and they continue to give you the same b.s. excuses to check back later. Online, under my account, it says the case is closed, and I can no longer make a claim as the date has passed, and their computer automatically closes the case. My family and I will NEVER book with them again. They will NOT reimburse any refunds, and they are a bunch of liars! read more

I booked and paid months in advance for a First Class international ticket with KLM, but was downgraded to Economy without a proper explanation. At Amsterdam Schiphol, gate E21 on September 14th around 10 a.m., I experienced some of the worst customer service I've ever encountered. The two gate agents refused to provide their names when asked. One even began shouting at me and covering his badge to avoid identification. The supervisor, who was clearly giving instructions, stood right in front of me but never acknowledged me once. To make matters worse, they issued a voucher with the wrong name and refused to correct it. I paid a significant sum for a service I did not receive, and was treated with disrespect on top of that. Very disappointed in how KLM handled this situation. read more

KLM Royal Dutch Airlines - Gate agent - Airlines Near Me - Amstelveen, New Hampshire

During the flight, I accidentally spilled coffee on my table and called for help. A cabin crew member came over and handed me a tiny wet tissue still in the plastic, without offering any assistance or attempting to clean the table. She clearly saw that my hands were full of leftover coffee but simply gave me the unopened tissue package. I had to clean the mess all by myself. While I was busy cleaning, she handed me another hot coffee. lol I had to sit for over 8 hours with a sticky table I couldn't even place my laptop on, as everything I touched was covered in a sticky mess. The residue was everywhere -- on the foldable table, the armrest handle, and even on me. With such a tiny table and narrow legroom, the crew collected trash so slowly that I couldn't get up to clean myself or grab more paper towels. Since they didn't provide any dry or wet tissues, I had to carefully squeeze down--without flipping everything on the table--to reach the bag under the seats and clean up using my own tissues. And this was supposed to be a nearly $10,000 premium ticket experience. Also, on the flight from LAX to AMS, food and drinks were served continuously without clearing previous items. The table was crowded with glasses and dishes, and no one came to clean up. They just kept pouring drinks. I couldn't even get up to use the restroom because the table couldn't be folded back--no one came to collect the trays or drinkware for 50+ minutes. The potato in the meal was raw--completely undercooked. It was not only unpleasant but also unsafe to eat. This kind of oversight reflects poor quality control and is unacceptable on any flight, especially in a premium cabin. And the bread? Ice cold. The cheese had the texture of gum and no taste at all--like chewing on soap. Everything else was absolutely trash. The food made me feel bloated. Perhaps it was the raw potato I accidentally swallowed that caused my stomach to bloat. Six years ago, the food was fantastic. Now? I'm not sure who's in the kitchen, but it feels like cooking isn't their actual job. During trash collection, an attempt was made to hand the crew an empty water bottle, only to be met with a dismissive response: "Hold on to it yourself--it's not ours to pick up." The stewardess then firmly placed the bottle back on the table. Her impatient tone and annoyed demeanor made me feel like she was lecturing a misbehaving child rather than offering professional help. If the crew can't collect certain items, they should communicate this politely. The toilets looked dirty, and there was water on the floor 9 out of 10 times, as if no one cleaned them properly. Well, if they could ignore my coffee spill, I guess they don't care to clean the toilets either. The business class, on the other hand, had clean toilets and attentive service. Surprisingly, you could even throw away your own empty water bottle without complaint--apparently, the rules are different when you pay more.The food was presented nicely but didn't taste good. The salmon pasta salad with ikura on top was slimy. When I asked the cabin crew for food suggestions, they basically shrugged and said, "Everyone's taste is different, and we don't really know the food." Fair enough--but in a service business, I was hoping for more than a polite shrug and a, "Good luck figuring out your own taste!" The in-flight entertainment was awful--just a bunch of old movies, and the dramas? Only two episodes each, like free samples. For a flight over 10 hours, that's seriously disappointing. This trip reminded me of Snowpiercer--where the divide between rich and poor isn't just about money, but about how people are treated. Even in premium class, the service can feel cold, distant, and unfair. In just one trip, you come to understand the true meaning of Bong Joon-ho's "the smell of poverty"--uncomfortable and deeply unsettling. After six years away, this was far from the warm welcome I hoped for--a huge disappointment. KLM was once known for its professionalism and comfort, even in economy. read more

This was my first time flying on KLM and my first time in their amazing world business class cabin. I've flown first class on Delta and Alaska before but have not experienced anything like this. My parents are Delta SkyMiles members and KLM has an existing partnership with Delta, which is how we got these seats. We were on four different KLM planes during our two-week long journey to Europe - the first from Harry Reid (LAS) to Schiphol (AMS), the second from Schiphol to Budapest (BUD), the third from Glasgow (GLA) to Schiphol, and the fourth from Schiphol to Harry Reid. The first plane (LAS to AMS) was a Boeing 787-10 Dreamliner, which I've never flown on before, let alone having seen one in person for the first time just last year. We had full reclining seats, which was an extra plus since this flight would be 9 hours long. On this flight, we were given so many meals, so many drinks and snacks, and a free cute little Dutch house collectible with gin inside just before landing. The second plane (AMS to BUD) was a Boeing 737-800. This flight wasn't a very long one (1 hour and 55 minutes) so we had regular seats, with the middle seat blocked, and had a cold meal in their business class cabin. The cold meal, which was lunch, consisted of shrimp spaghetti, cashews, and macarons. The third plane (GLA to AMS) was a Boeing 737-700, which was pretty much the same as the second flight. This flight lasted about 1 hour and 10 minutes, which was mostly uneventful. The cold meal served, which was breakfast, consisted of eggs, yogurt, bran cereal, and a piece of bread. The fourth plane (AMS to LAS) was also a Boeing 787-10 Dreamliner. This flight lasted about 10 hours and 7 minutes, which ended up being the longest flight I've ever been on in my life. I had about three glasses of wine and a coffee on the flight home and didn't sleep at all (even with my seat fully reclined), leaving me seriously jet lagged and tired once we landed. Before landing, I got my second Dutch house collectible to put together with the first collectible I got on the first plane. Thank you KLM for an unforgettable experience! You and your crew made me feel welcome and I hope to fly with you again on my next trip to Amsterdam in the future. read more

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We flew from New Orleans, LA to Boston, MA on a different airline, then we had a transfer in Boston to KLM Airlines to Amsterdam, Netherlands. Unfortunately, we were stuck for almost 2 days in the airport due to the hurricane impacting travel to Boston. We had to call KLM 3 times to cancel and change our connecting flight. The KLM staff were so great and friendly, and even waived the change fee since we were stuck in the airport. We were so worried we were going to be stuck purchasing another flight, but KLM is the BEST! I will always make sure to fly KLM anytime I visit my family in EU. Also, the flight was wonderful! We were in Premium Economy, and it was really nice. The food was spectacular and the service was even better. We had the most beautiful and friendly flight attendant, Merel, who made our trip the BEST EVER. Enjoy our dinner and breakfast photos, and our lovely flight attendant! read more

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Yelp Review 2023 #85: Holiday travel can be a nightmare. Anything that can happen has happened during our holiday vacation: lost luggage, flight delays and cancellations, double-charging my credit card...through other airlines. I flew twice with KLM during the holidays and both experiences have been positive. Both flights departed on time and actually arrived to each destination early. They didn't lose my checked luggage. The food was pretty decent for airplane food. My favorite was the banana bread. I've flown KLM many times as a child. I've always remembered the flight attendants being pleasant. My last flight was no different. It was our co-pilot's last day flying a 737 so the pilot and flight attendants all wore a special shirt with his face on it and made an announcement before we deplaned. Flying has been awful since COVID. "Bus passengers buying flights" bringing their bus passenger attitude onboard aircraft at thousands of feet from the ground resulting in those disgusting viral videos of passengers acting a fool. Flying KLM was a breath of fresh air. read more

KLM Royal Dutch Airlines - Airlines Near Me - Amstelveen, New Hampshire

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This review is about the KLM Customer service area at Schipol. I've been here so often it's almost my home away from home. During COVID time they changed my ticket often due to various issues. They are always friendly and polite. I know the airport has had challenges in 2022, but it was not to blame of this KLM desk. Simply get a number at the front and wait for it to be called. I'm not a fan of the plastic splatter screen still there, but I don't blame them for keeping them. Kind of like a bank teller. read more

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If you are flying through Amsterdam, ARRIVE EARLY. I cannot stress this enough. The security line is bananas and don't even think about trying to submit for a VAT refund. That line is absurd as well. We arrived two hours early thinking that would be enough time and we were wrong. When we checked in at one of the KLM kiosks, the machine must have been out of paper so it checked us in but didn't produce any boarding passes or bag tags. We couldn't switch to another machine because it already appeared as though we had checked in. Because of this, we had to wait in a line to see an agent. Had we not chosen the wrong kiosk, I think all of our issues would have been spared. Bad luck. Security took a very long time and after security, there's a passport check that adds additional time. Account for all of this! Once we got through the passport check, it was the time that our gate boarding was supposed to close. We ran the half mile through the airport in hopes of getting on and thankfully, we did. The gate agents added us back onto the flight and opened the doors to let us on board. We did scolded for our tardiness, but it was a culmination of issues that caused our late departure! Once on board things were incredibly smooth and I really appreciated that we got little water bottles. Moral of the story: arrive even earlier than you think you need to! read more

I purchased a direct flight from IAH to AMS on the Delta Airlines website. Needless to say I was a little confused when I couldn't check in my flight on the Delta app. After a brief conversation with Delta's customer service, I was told that I would have to check in via KLM Airlines kiosk even though I had a Delta issued confirmation number and ticket. The representative went on to explain that my Delta flight will be operated by KLM even though I have a Delta-issued ticket, the actual aircraft and its crew belong to KLM. Beyond my initial confusion, the overall flight experience was pleasant. I felt warmly welcomed by the crew, the aircraft was clean, and cold(which I like). My economy seat was randomly upgraded to comfort class which seems to only happen when I'm flying solo. The extra leg room and recline was greatly appreciated! Diverse selection of movies. No comment on the in flight meals as I always pack my food and snacks on long haul flights. The crew was attentive and my requests for water, coffee were addressed timely. My only wish is that AMS wasn't it's hub, but I won't hold that against the airline. This review is from my September 2022 flight experience on flight number DL9243. read more

We had a non-stop flight home from Amsterdam to Toulouse. Check-in was quick and easy, as was the boarding for our flight. The plane was clean and the flight attendants were all kind and attentive. I was under the weather and slept most of the flight but they asked my husband if I wanted anything. I usually fly KLM once a year and am generally pleased with the service we receive. read more

Love flying KLM. I managed to upgrade at JFK so flew business class from JFK to AMS. The crew were so friendly and the food was good. Lots of drink options too. My only complaint was that I wished I was flying a few more hours to enjoy it all the more as I slept through breakfast! read more

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Worst airline! My daughter was sick in hospital and we couldn't fly. Lost $10000 dollars. And trying to put a claim and trying to get a hold of them was a nightmare. There is also a specific agent called Marshal who is an absolute idiot who never responded or called us back. He f us around! I will NEVER fly with them again. They are a bunch of thieves!!!!!! they also once cancelled our flight while at the airport and directed us on other flights without knowing what and where the next day. the staff was super rude and I was pregnant at the time and it caused me severe stress. read more

1000 times better than AirFrance, let's be real. They're genuinely hospitable and the food is better. Zero attitudes, all kindness and good vibes. read more

KLM in Amsterdam is great. Perhaps it is because it is their home field but the service is always friendly, efficient and great here. I am a fan. The last trip was super efficient. No lines, flight on time, smiling gate and flight staff...what's not to like. read more

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Recently flew KLM from Inverness, Scotland to Amsterdam. Plane was quite old and the flight attendants were very oblivious and preoccupied to pay attention to customers. read more

Flew KLM business class recently and the overall experience was pleasant. They changed the plane somewhat last minute, which resulted in the seating configuration changing and that was not great (2-2-2 seating instead of 1-2-1). The business class seats have a small privacy screen between the 2 seats, but it still isn't as nice as having your own space. Boarding & deplanning were both very quick that I spent most of my time waiting at baggage claim. KLM provided complimentary amenity kits and a bottle of water (you could ask for more), and each seat had a universal outlet plus usb charging port. The TV screens were large but not adjustable, so if you're watching while laying down, you can get a bit of a weird glare due to the angle. A decent amount of storage space at the seat and, plus a decent blanket & pillow. On long-haul flights, you can connect to their wifi for free messaging through the flight, and/or purchase wifi packages (8-30 EUR). The bathroom configuration for these flights were a bit weird IMO, as the left-side restroom was in the rear and the right-side restroom was in the front, so in both cases you had to cross through the cabin crew area to get to the restroom, which felt a bit counterintuitive. Bathrooms in business class were also not noticeable larger than regular bathrooms on planes, so that was a bummer. Food and drinks were very good with a good selection of alcoholic and non-alcoholic drinks. Usually there's 2-3 main course choices, with one of them being a vegetarian option. Near the end of the flight, they pass out the signature blue delft house with genever inside it. Staff was very friendly and attentive throughout the flight. They also left a basket of snacks in the first row for you to self-serve if you get hungry. All in all, good business class experience. There's definitely fancier business class on other airlines, and KLM was not very good about updating about delays (they updated once but one of my flights was delayed over an hour and we only got one text/email notification the entire time), but nothing terrible to complain about. read more

This airline was the one sourced as a parter for our Delta flight home from Venice. Fortunately, we didn't have to stand in a like 100 person deep line to drop our bags like some of the domestic flights and were able to use our Medallion perks to check in. As far as boarding - they did a wonderful job and one of the better ones I've seen. They had a few gate agents and one specifically in a vest who had some signs she held up when folks were boarding which told you exactly who was boarding and who would board next. They were able to keep the lines down and crowd contained this way so not everyone bum rushed the entrance to the plane like usually happens. We boarded and left actually a few minutes early so I have no complaints whatsoever. Flight was wonderful with no issues. read more

As an airline, KLM tops all other competitors in terms of professionalism and customer valuation! Great flight crew! Very consistent. Very accommodating of all customers, and there are customers of all languages, races, nationalities, and cultures on KLM's flights, so yknow the great multilingual, smiling, dedicated KLM Team deserves much praise for being so steadfast in cordiality, customer care, and business skills! KLM just needs to update the entertainment system technology of some of its planes. Also, the meals taste not so good. I almost opened a window to toss out my err let's call it meatloaf. The courtesy blankets are quite cozy and convenient, and the pilots' takeoff, flying, and landing skills can't be bear! Update: Today's meal on the flight from Amsterdam was an upgrade from prior meals. A good hearty Italian bread and cheese and sauce meal - not pizza but close to. It was seasoned, hot, and cheesy! Guess KLM listened to the feedback! Seriously though, the airline really deserves applause. It's flight attendants, Captains, and co-pilots go the extra mile and truly deliver A-one quality service to first class, business class and economy too! In fact, the KLM Team is so wonderful, they make every passenger feel as if he/she is a first class patron!!!! I love KLM! Take some tips from KLM's style, all you other so-called top airlines!!! read more

KLM Royal Dutch Airlines - Yum??? Not But the flight team was the most accommodating and cordial crew of mindful airline professionals that I've ever encountered. - Airlines Near Me - Amstelveen, New Hampshire

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I had the worst flying experience of my 56 year life with KLM and will NEVER used them again. As they don't serve my small city, I had a connection to the capital. Unfortunately that flight was cancelled, and despite my 5 hour window I wasn't going to make it. My tickets were supposedly changeable with a fee. However when I tried to make the change the only way to pay was a website that didn't work. I tried phone, laptop, safari, Chrome, and 4 different credit cards. Customer service wouldn't take payment on the phone (even though they have in the past). This resulted in missing the chance to switch the flight. When I tried to switch for other days, the fees to change were over $2000, and on some days they didn't even know how much it would cost and told me I would have to wait for the "back office" potentially losing the chance to make any changes and having my entire trip cancelled. (The ticket was 1,200 in the first place). I couldn't afford this. The worst part was that the agent on the phone was unwilling to help me, she could care less. I asked if I could talk with a supervisor (I swear I was not rude) and she wouldn't let me. I ended up cancelling my trip (I was going to volunteer abroad) and losing the entire ticked except for $100. NEVER EVER will I use KLM. read more

Such a bad experience and customer service. If you can book another airline then please do so read more

Amsterdam is a hub of KLM airlines. After the whole Europe trip, I was relaxed thinking my returning flight is from Amsterdam and by KLM airlines. It was flight KLM 0643 from Amsterdam to JFK. We reached on time and check-in, Security went smooth. My wife's name came in random passenger check ( US drama of course), but again, we boarded first due to this. Boarding did not take much time. The flight was super comfortable. The air hostess was there to help. Plenty of leg space in the economy section. Better than USA airlines. This time the food was good, I got chicken curry with rice. The dessert was really good. Plenty of options in Movies (all genres- all major languages), games, music, etc. I would definitely think of KLM whenever go to Europe. read more

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Crap. KLM cancelled out flight, I was able to define an alternative but got shooed off 3 TIMES by customer service people who told me they were going on break. By the time they helped me, the alternative flight had already left. Ended up landing at Midnight, no hotel there because they landed the "same day". I will never fly the ambivalent airline again. read more

I discussed the customer request over the phone, and they assured me that everything will be alright, as wheelchair request it's already reserved. It's already in the paid ticket. However, once I got on the airplane, I received the following message from Expedia: "KLM notified us that they are unable to confirm your wheelchair request." This is appalling. It's hard for a company to perform worse than KLM on their services. In the call with customer support, I understand that private Amsterdam Airport companies are being allowed to provide this service for a fee of several hundred dollars. So, these late cancelations are quite convenient to these "private companies". I believe that this arrangement should be investigated by relevant human rights and government oversight agencies. read more

I have flown KLM four times in the last month, once Amsterdam/Porto/Amsterdam, and once Amsterdam/Helsinki/Amsterdam. Between these four times transiting the airport, I've had very similar experiences and none of them good. To and from Porto, we were on a bus to a hard stand. I hate hard stands. Why do we have to take a super-crowded bus to a plane when AMS is allegedly one of the best airports in Europe? This is nonsense! The boarding process sucks, but part of that is because the space for queueing is too narrow for economy and premium passengers to have separate spaces. And then the gate agents don't seem to enforce it. Stupid. Planes were on time, which is about the only good thing that I can say about it. I fly Delta and I fly to and from Europe. So I will be continuing to spend time on KLM flights and I will grit my teeth and bear it because there really isn't much choice. CDG and Air France are no better. [Review 10043 overall, 1627 of 2018.] read more

We flew business class from LAX to Amsterdam, six hours layover, Florence final destination. Food was surprisingly average in business class. Seating was ok but diagonal configuration made it hard to get comfortable. Never slept during long flight. When we arrived in Amsterdam we were left in the middle of the airport far from any gates. It was hard coming down the flight of stairs with two carry-ons and purse. Then we were put on a shuttle bus, drove all around the airport, until finally we reached a gate. To depart from Amsterdam for our flight to Florence we had to go down two flights of stairs with our luggage, walk to our plane, then climb another flight of stairs with no help. Business class had a total of four rows on each side. Seats were hard and uncomfortable. Food was so bad. Couldn't eat it. When we landed we had to go down another flight of stairs, get onto a shuttle bus and we were dropped a short distance from a gate. All the while carrying our luggage with no assistance. Unless you absolutely had to I would never recommend flying KLM. read more

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If getting your bags on board is a priority to you than this company isn't for you. Uncomfortable seating

It's an airline - it has both pros and cons. I thought the flight crew was generally very friendly and professional. I flew their premium economy on a segment from Houston to Amsterdam and found it very comfortable - my return flight was in normal economy and not as nice, of course. I will fly them again without hesitation - they have lots of route options and fair pricing. read more

Great trip from SFO to Amsterdam, but then the wheels came off the bus. The flight crew for Amsterdam to Athens timed out ( due to crappy construction restraints at this nightmare airport.) Stuck sitting on the plane for hours. Not sure who to complain to. Little bottles of water don't cut it. Will definitely explore other airlines. read more

Flying from Amsterdam to Milan was pretty painless. Lots of seats at the gate, though the two staff just stood there while everyone scanned their boarding pass on the automated gates. Lots of times the automated gates didn't scan properly and the line moved slowly. They should also have the staff scan manually to speed up the process of boarding! The plane was a small 737-700. It was old just like the plane I had from Toronto. The flight attendants were friendly. The cheese and ham sandwich provided for breakfast was cold and plain--poor choice folks! read more

KLM Royal Dutch Airlines - Airlines Near Me - Amstelveen, New Hampshire

Don't ever make a mistake while booking a ticket with KLM. I am a frequent flyer and booked a business class ticket. instead of booking aua to ams I mistakenly booked ams to aua. when I realized I had done this, it was more than 24 hours after the booking. KLM has not been willing to help me in any which way. i called the office in the Netherlands to be able to speak to a human being but I might as well have spoken to a robot. When I realized that they were not willing to help me in any way I mentioned that it was money being thrown away. And this was the first and only statement KLM agreed with. No customer service what so ever. read more

Airlines... a typical topic wäre people just write reviews when there are unhappy.. had some delays or weither issues.. otherwise I can't explain the bad Reviews.. Ich bin die Strecke STR - AMS geflogen und sowohl auf dem Hinflug, als auch back habe ich eine super organisierte Airline erlebt. Und das zeichnet sich wie folgt aus: - Easy Online Check-in - pünktliches boarding - pünktlicher Start - eingehaltene Flugzeit / ETA correct - food (cake/Sandwiches) for free - Drinks for free ( incl. Bier und softs) Bin lange nicht mehr mit so einer Airline geflogen, die das offeriert hat - schon gar nicht für Kurzstreckenflüge von einer Stunde. Super friendly.. Service toppt einige von den ganz großen Konkurrenten! read more

We recently flew KLM Royal Dutch Airlines between Amsterdam and Florence, Italy and to be honest as far as the airline and it's staff go, I was impressed if we are comparing KLM to other airlines in the world. On this particular trip we flew from LAX on AA and British Airways to Switzerland from LHR and BA was the absolute worst regarding ground staff and their lounges. Here are the good regarding KLM: The Dutch people and airline crew from ground to air were all very kind and friendly. From check in to air, everyone smiled and was helpful. We are DL Skymiles members and we were surprised to have SkyPriority boarding. Because the flight was relatively short, ( and I had read reviews on TPG -The Points Guy), I did not book business class and I was glad after seeing it with my own eyes, although I had the miles to do so and the fare was not much more when I first booked. However, biz class seats are not configured ANY different than Y class seats on interEuropean flights.. READ that again... I know... Because I don't book biz class seats for the food and I can swing my own glass of champs on a plane.. I book it for the seating and although I stand a tall height of 5.2 and a half mind you, I want a BIG seat! THESE seats within Europe were the SAME and they are only separated in business by another seat and a nice little white head scarf that does what for your head? You do get a free meal in business and upgraded comp'd drinks. Happily, I saved a few hundred dollars and my miles and booked my Y class seats. I am a corporate flight attendant and brought the crew little goodies from the USA and got my free champs for being kind anyway. ;-) I was overall impressed except for the fact that we did a 'hardstand' in Florence, meaning the aircraft is boarded and offloaded on the tarmac and everyone takes a bus to the terminal that is 750 feet or so away.. which was crowded and late. What is good of the priority boarding after all of that? NONE. We got a rather tasty, (unlike in the USA or the UK), BeeMeester Cheese Sandwich on fresh bread and it was very good. I normally eat nothing of that nature on a plane and especially in coach, (and call me a snob if you choose, I may even agree to that!), but I was curious after reading about this new idea in the KLM magazine. We had a rather good flight to our next stop in Europe for our multi week jaunt across a few countries and I have no complaints other that the lateness and boarding with no announcements other than from the pilot after takeoff made no sense. And I am also happy when I get to land at AMS Schiphol! read more

I love this airlines. I am not sure why it does not have a higher rating. I can say that the flight attendants were spectacular and the food was very delicious for airline food. I didn't care for the Heineken beer or the red wine they served, but the white wine was very good from South Africa. It is cool to be able to get out of your seat and grab a treat at the back of the plane when you feel like it. They had granola bars, dark and milk chocolate and these types of pretzels with a really nice seasoning on it. I flew economy and the seats were a little small, but not so bad . I think the service really made my trip from the USA to Amsterdam and then to France. This airlines beats any US carrier by far. I even booked my next trip on KLM because of the service and the rewards they offer members. read more

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I used to be happy flying with KLM, but recent family experiences with Schiphol/Amsterdam will make us look for alternatives to Aalborg going forward. Wife flew end of Nov 2023 from San Diego to Aalborg and stranded in Las Vegas without accommodation (initially). She lost two days of vacation without any refunds and her luggage was delayed for 5 days (still awaiting promised reimbursement for purchase of clothing). Now taking a late flight for Christmas on same route, daughter and I stranded in Seattle and initially got no accommodation. After speaking with manager at Delta we got accommodation but instead of landing the day before Christmas we will be landing on Christmas Eve ruining our family Christmas. On top of it all they keep delaying flights out of Schiphol. This is about as bad an experience I've ever had and will certainly deter us from using KLM again. A hands out to Delta for providing us with some service as a band aid on KLM ruining our Christmas. Maybe it's time for KLM to downsize or get alternatives to Schiphol to avoid losing customers. read more

Customer service is terrible. Hard to get a hold of a person. Chat and online is delayed. Website is unresponsive. Very frustrating while traveling and return to Change plans read more

Is it KLM, is it Schiphol? I don't know, but together they combine for quite an awful travel experience. Queues at Schiphol, flight delayed for more than an hour and then standing on the bus waiting to board without info. Not good enough by a long shot. read more

Went on a trip June 30 to July 9 2023 flying Delta, with a connection in AMS to GVA via KLM this summer to visit my brother. Minutes after we landed in Amsterdam, our Geneva flight was canceled due to a strike in Geneva. Waited for 2+ hours in Amsterdam airport for the most chaotic, unorganized experience waiting to work with a KLM agent to rebook us (I could write a separate review on the cluster that was, but will get to my point). We got re-routed, were promised our bags were rechecked to Nice (I still have the bag tags with the rerouting to prove it) and guess what...my daughter and my luggage was lost and actually NEVER made it to Nice even though I kept receiving notices that they were on their way and days later that they finally arrived in Nice. Note: our final destination was Provence, France. Once the luggage finally was located, KLM refused to deliver it to us at our final destination and therefore we had to spend hundreds of dollars to get clothing and basic toiletries to get by on this trip. When I got home on July 10th, the next day I immediately uploaded all of my receipts to the website that KLM requested I send them to and guess what... I never heard from anybody! I finally went on Facebook and communicated with customer support and they had me email the receipts which I had uploaded already (I was confused why I had to do this, but just wanted my reimbursement) and then weeks later then finally closed my case and gave me $109 because they said they never received my receipts!!!! UGH we spend ~$700 on these items which I had fully documented with receipts and an excel sheet that noted every single item and summed it all up. I have sent my receipts in to KLM no less than 10 times through emails to "customer care" and the KLM website and they continue to ignore me. The responses are "undeliverable" or my case is closed, or they have no record of me. I've never in my life worked with a company more unethical and cheating than KLM. I want my money back. It's so frustrating and this company is just flat out a bunch of cheaters. If anyone from KLM is reading this...my case number is C-6590814. read more

The airline was late getting into Dusseldorf and also late getting into Amsterdam. The flight from Munich to Amsterdam included a "sandwich". This was literally two pieces of bread with a slice of cheese in between. I'm not making this up. Obviously, the worst food I had in a half century of airline travel. Tim read more

I've flown KLM for years and love their on-board service but after a second horrendous experience with lost luggage I can no longer recommend them. The customer service desk for lost luggage has neither helpful information nor access to resources, and the online portal is not updated. Use an AirTag or fly another airline if you depend on your luggage getting to its destination. read more