Note: This review…read morehad to be moved from its original listing in the U.S. near Newark. It was no longer taking photos I wanted to upload, yet the Lisbon listing was. Yelp needs to change the name of this listing! Its correct name is TAP Air Portugal and, in Portuguese, TAP means "Transportes Aereos Portugueses." I had written a review with an update. The first review was based on 2 flights within Europe. When I added an update, Yelp removed it, citing that the update did not add much. When this happens, it could be a "hall monitor" problem where a creep in the obscurity of the internet decides to make a project out of you or perhaps colorful language in the review was not welcomed, with words like 'melodramatic Portuguese countenances that almost sing the fado' regarding the cabin crew, which is something I find more interesting than looking at vapid Americans. What's wrong with such language? The fado is Portugal's brand of the blues and have you ever noticed how soulful and intense the physiognomies of some fado singers are? I find that bohemian (af) millennial travel writers write passages like this and, in addition to passing muster, it makes reading their accounts more detailed, visual, and enjoyable. That update was actually based on 4 TAP transatlantic flights from the U.S. to Europe. - - - - - For the TAP flights from Lisbon to Portugal's island of Madeira and Venice (VCE), they were at about 3 stars. I liked their fares, their schedule, and the economy tickets made for a paltry number of miles to add to my United account. The flight to Madeira was better and the approach to the island, and its airport up on pylons, was spectacular. The flight to Venice was strange. Some activity on the field at VCE kept us from landing and we were sent to land at Bologna (BLQ), making the continuation a 15-minute flight. They handed out small bone-in chicken breasts, which seemed strange. In that same span of years, Iberia of Spain gave you nothing! Shorter flights now always feature snacks. Within Europe, TAP is comparable to Iberia, but slightly better. In the update, now rolled into this one review, I had gone on to "cross the pond" with them from Newark, JFK, BOS, and MIA. They now have more U.S. gateways and more connection options from Lisbon onward. Those flights ranged from 4 to 5 stars. The best things about their transatlantic flights were their pricing, their punctuality, and their newer Airbus 330-900neo planes. The negatives were few. Compared to Iberia and yesteryear's Alitalia, their cabin crews were a little more standoffish. I also do not care for the single aisle Airbus 321-XLR with wafer-thin Recaro seats, but more carriers are using it on shorter transatlantic routes. I prefer yesteryear's bulkier upholstered seats. It's all about penciling things out. With thinner seats, they can put more of them on a plane. Since taking those transatlantic flights, TAP has really spread its wings in North America. Beyond Newark, JFK, BOS, and MIA, they have added two Star Alliance hubs - Washington DC and Chicago. They have sensibly added service to Canada, to both Toronto and Montreal. More recently, they have expanded to the West Coast, first coming into SFO, also a Star Alliance hub, and closer to the Portuguese community in the Bay Area and in the Central Valley. They don't make the trip daily. When in NorCal, I saw their Airbus 330-900 land at SFO from the shoreline. In its distinctive livery, it made for a beautiful sight and Lisbon was now connected to America's West Coast! Lastly, I was having lunch with a friend near LAX and was taken aback seeing a TAP A330 on finals. While not daily, TAP had recently added Los Angeles! So far, this looks like a 4-star situation. I almost wanted to drop TAP to 3 stars for a poor flight from the UK to Portugal. A younger flight attendant evidently had some coworkers or friends on board and talked to them for most of the flight, almost wincing if passengers asked (for) something (of her). This was the poorest service I've seen on a European flight. I had not yet flown on TAP from Europe to the U.S. Not having purchased a ticket to come home, the trek I had my eye on - Iberia from the Algarve to Madrid and then to the U.S. - went way up in price. TAP delivered and I was able to get to the U.S. in summer if I first took the 6 a.m. flight from Faro to Lisbon. For about $425, that flight to MIA, with a checked bag and "my" window seat, was incredibly smooth and arrived ahead of schedule. I'm giving TAP an entry-level 4 stars. Their branching out to more U.S. gateways is useful to customers going to Europe and beyond. It's not a strong 4 stars because I'm not a fan of any A321-XLR, their pricing tiers shouldn't be spaced as far apart as they are, and in-flight service could be a little more affable. However, there is no doubt that TAP Air Portugal has positioned itself as one of the better options for going to Portugal, Europe, and points beyond.

The Lisbon airport TAP airline check in area is at Terminal 1 and has many self check in kiosks…read morewith attendants to help if needed. If you have a checked bag, then you head to the step 2 line to hand over your luggage. The app will always update to show which gate your flight is scheduled to board from. Our gate changed and it did update on the app as soon as it did on the flight board. Some of their planes will have USB ports for charging, and others won't. This one does thankfully!

Comfortable flight to Lisbon…read more TAP literally provided us with a smooth transport by air to Portugal. This is a Star Alliance airline that offers direct flights to their central hub in Lisbon. Among our choice between TAP and AC, they came out on top for value of the flights. The planes were relatively new Airbus A330neo with decent entertainment and comfort. The highlight was the in-flight service. The cabin crew were consistently friendly and hospitable. For long haul, meals were served shortly after takeoff and a small breakfast was also served closer to landing in the 7-hour flight from Toronto. Premium meals were surprisingly flavourful created by local renowned chefs. Complimentary wine was served and we enjoyed the sweetest orange juice. Seafood stew included mussel, shrimp, scallop, served along with a buttery crab & shrimp salad starter. On the return flight, meagre fish fillet was flakey elevated by the sweet potato purée and the codfish salad starter was equally refreshing. The desserts featured a traditional trilogy of ice cream, fruit and cheese along with espresso and dark chocolate. Portuguese fruits tasted so ripe being sun-kissed in the region. We did carry-on only and avoided any potential with luggage issues that has been a complaint. I was initially asked to drop in the carry-on while printing the boarding pass. Everything was quite smooth otherwise. One drawback is the frequent bus gate which often took a while to depart. Skip it or hit it? We will consider TAP again if we fly to Portugal due to the good service and value.

Wow. I had a delightful experience with TAP. I didn't have any issues with changing planes or…read moreunderstanding where I needed to go. There was always someone around to ask. I would definitely book with them again!!!!

Call 1 (888) 449-4550 OR 1 (877) 370-3392 to immediate access with Azores Airlines' main customer…read moreservice center. This toll-free support line is available 24 hours a day, 7 days a week, providing assistance with reservations, flight changes, cancellations, baggage inquiries, refund requests, and other travel-related services. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell Again.

To our understanding this airline added a flight from NYC to Madeira around January 2023 and we…read morewere so excited because we were planning our next trip. As a family we have traveled the world- our son is special needs and has done really well- except one flight from Hawaii to Tokyo he experienced airsickness. We hadn't had any issues since then and we didn't have any concerns. We had traveled all day from the west coast to JFK, then took the evening flight to Madeira, Portugal after having a restful layover. All was well until it wasn't- during the flight our son experienced airsickness halfway through the flight. It was extreme. Leaving out the hideous details, once we landed he was so green he could not stand and the flight crew had to call for a wheelchair. The staff never made us feel awkward though we felt like the plane needed a hazmat team for our isle! The ground crew helped us off the plan then helped us get our luggage. We were overwhelmed and couldn't have made it through without their compassion. Thank you for being there when we needed it!

The most f&$@ed up shit show I've ever seen at an airport…read more For Iberia flight IB3109 Temporary check in facility opens up 1:45 before the international flight?? And then only 3 people checking in with 2 dedicated to business class? Unacceptable. You should be embarrassed. Update: check in rep Leandra was cool and efficient. Bravo, she was 5 star service dealing with a ridiculous system. British Airways take note and hire this fine young Iberian Airways employee. She is a gem. Thank Leandra!

Our bags were lost after a delayed flight caused us to miss our connection. Iberia rebooked us on a…read morestandby flight but wouldn't allow us to wait in their lounge because of our standby status. When I called about our bags, I received conflicting information and no proactive assistance from Iberia. Overall, I'd recommend looking elsewhere first when booking international travel.

The working people of EasyJet are cool…read more Their management and board of directors appear to be predatory animals. Flying EasyJet is a bit like playing The Squid Game: no refunds no matter what starting 24 hours after the reservation, inadequate food onboard, merciless charges on luggage (a 15 kg per bag limit, far lower than normal airlines, and then 15 Euros per kg afterward). And if your carry on is just slightly too big - 27 Euros. The moral of the story: go only with a small bag, prepare thyself for an overcrowded miserable experience, and above all don't change anything. The only reason for three stars: the ground crew and air crew are good people, working for unyielding profiteers. Peace, Out.

0 customer service and support When trying to get contact…read morewith them, it's impossible. It's well worth to pay a bit more with other airline.

Well We will hope for the best. This will be our first leg…read moreflight to the USA. But we can't check in because our birthday dates won't go thru on mobile. Since we are a day early , we went to check in. Terminal one. NO Americans info are going thru 24 Hours ahead on mobile. We have to check in normal in the morning. Just be extra early, desk opens at 4:30. We ll be there. Hopefully that's the only issue. Update tomorrow. So it went ok in line at 0430. We were with many others No issues, all good. Very good to be early.

I fly a lot and this is the worst experience on an airline I have ever had. Iberia (owned…read moreapparently by British airways) has awful customer service. We stopped in Lisbon on our way from the Azores to Madrid. We had to get our luggage and re check in and go through security because we switched airlines (standard)...HOWEVER there was ONE ticket counter open with more than 25 people in line. When we finally did get up to the counter (close to an hour later) we were told that our seats were not confirmed (despite what our confirmation said) and they had over booked the flight. They gave us standby tickets and told us to wait at the gate to see if we could get on. Half of our party was able to get on the flight the other half was not. The next flight available was in 5 hours. After waiting at that gate for 2 hours they gave us a voucher to get 125 Euro back, oh but you can't redeem it here because this is not a hub airport. Ok now we will let you go to the Lounge to wait for your next flight, but wait...your luggage that we made you check, is at baggage claim...now... So you have to go pick it up, but one more catch...we won't take it back for the next flight until 2 hours before the flight. So you have 2 options, let your luggage go around the carousel for 3 hours while you wait in the lounge, or leave and get your bags so they don't get stolen but we won't let you re check in for 3 hours. TOTALLY unacceptable. You don't have a system to forward our luggage to our next flight since YOU overbooked? No instead make us leave the airport and do the entire process again while waiting for 3 hours with our bags outside. Will never fly with them again.

More like a mall than an airport once you get through security. The first few yards is like you're…read morewalking through a department stores perfume section. And the layout of all the restaurants and shops is like a mall. Thankfully all the signs have an English translation underneath, which was so helpful. The majority of the employees really only speak Portuguese though. Some speak Spanish, but not many will speak English. So if you need assistance either finding the right way to go, or regarding your luggage, it will be tough to find someone who can converse without a translator. Except of course for the customs agents, they are always at least quadrilingual. There is only one area for baggage claim, so you just need to follow the signs. Although before you get there, you'll need to first go through the new EES system, which will have long lines, although it does go by somewhat quickly. If you use the app Travel To Europe, you can answer all the questions ahead of time. Although you will still need to go to the customs booth to have your photo and right hand fingerprints taken. This is now just an added security feature required for anyone visiting Europe. This new EES system was just implemented on April 9th, 2026, and in the first month, there were insane delays resulting in travelers missing their connecting flights, but they are currently allowing those with children, and with any disabled to bypass this and go straight to the custom agents. Once you go through that, then you can head to baggage claim. So you definitely should use the restroom right when you exit the plane, cuz it might be an hour or more 'til you can again. Btw you won't know which carousal has your bags until you get there. There will be screens at each one showing the different flights. Some carousels will hold multiple flights bags, and you just need to walk around the find the right one.

Possibly the worst airport I've ever flown through and that's saying a lot, given the decrepit…read morestate of some American hubs. Lisbon took a good chunk of my soul. A few recommendations: 1. Budget more time than you think you'll need if you have an international flight (non-Schengen) AND you have a non-EU passport, which is the majority of travelers. Sure, you may feel a little silly sitting at your gate but that beats waiting in the middle of an enormous line knowing that your flight is leaving without you. A toss-up as to whether the airport staff (see #4 below) will try to help you out. 2. The layout is so poorly organized, it's almost comical. It's like if someone was handed the task of designing an airport to maximize traveler confusion and stress, and received an A on the assignment. So - first you go through security, where they check your passport. You might assume you're good once you see a maze of duty-free shops and restaurants but oh no, you're in for a nasty surprise. Do NOT waste any time getting stuff here. Keep walking and you'll eventually stumble into a massive queue for passport control. You pass under an arch and you're hit with more waiting. When I was flying out in June, they were rolling out the EES biometric system but, for the passport control that I endured, they were just clearing people manually because the machines were glitching out. 3. You've made it through after hours of standing in a sea of other complaining, dead-eyed visitors for whom the past few days of sunny beaches, delicious sardines, and stunning landscapes are now a very, very distant memory. You search for a restroom or maybe a cafe to grab a snack before boarding or, heck, even the Wi-Fi page to send an overly detailed complaint to the group chat. NOPE. You're going to wait in more lines for the women's bathroom, to get coffee/food at the skimpy tiny cafes servicing the post-passport control hordes, and you're going to stare in disbelief at the broken Wi-Fi link. It's crazy. The infrastructure, both physical and digital, for this airport is from something decades ago. Utterly absurd and embarrassing. 4. To make matters worse, we managed to locate our gate but missed the very, very tiny sign for it pointing away from a SECOND round of passport control. We were standing in line, looking at our gate number only a few feet away, when some people in front of us finally flagged down an employee and they were able to corral us to the right spot. As we waited for our gate to open, we saw a few other people in the same situation including two poor souls who had gone through passport control twice. We asked one employee if she or someone else could make a general announcement to the queue that passengers on "TPXXX flight to Boston" did not have to stand in this monstrous line and she basically shrugged her shoulders, saying that people had eyeballs and needed to pay attention to the (abominable) signage. People like us who missed it. 5. Budget an additional hour or two if you're thinking of claiming VAT refund status. 6. There are two lounges, ANA and TAP. You need to get through passport control to access TAP. ANA's entrance is located before passport control but when we lined up to get in, the staff at the door pointed us to passport control. When we finally made it through and then tried to find the ANA lounge, the TAP people told us it was before immigration. A mystery for another day, I suppose. 7. Don't even get me started on the utter pandemonium that was (1) trying to locate the car rental return and (2) actually trying to return it. Overall - yes, Lisbon's airport is as bad as all the stories say. Try to save yourself from some high blood pressure and fly out of Porto instead.

In the past 3 days I have had a bus not show up, a bus not stop where it should (with the STOP)…read moresignal on, and been told that the Metro was unexpectedly stopping mid line and we need to exit the station. It's particularly maddening when the Metro Police kick everyone off and tell us to exit and catch a bus because no other lines operate at the Metro station.

The metro was convenient and easy. It has four lines you can take. We bought day passes for 7€…read moreeach, which allowed unlimited journeys on the metro, buses, and trams. Overall, they weren't too crowded and were clean.