KLM is the worst airline and worst customer service  I have ever dealt with in my life! We decided to take our dream European trip. We ended up flying KLM from Aberdeen Scotland to Munich Germany on 9/18/23 to enjoy Octoberfest and some sight seeing. We left Aberdeen with a  layover in Amsterdam. When we arrived in Munich, we had 3 checked bags and they made us check our 2 carry on bags at the gate. My wife's main checked bag never made it to Munich. We asked around the airport what to do and got the run around for a good hour. We then looked for someone from KLM and they sent us somewhere else. After 2hrs we finally made a claim. My wife bought 2 authentic German Dirndl dresses just for this trip the wear to Octoberfest and these were in the missing Luggage. Tuesday we heard nothing all day to finally at 9:45pm I get an email the the bag was located and on a flight to Munich and expect a follow up email for delivery. Here it is Wednesday at 11:00pm and still no email or bag. Spent 2hrs on the phone getting the run around from KLM giving us numbers that are not in service or not the right division to help. We are attending Octoberfest again Tomorrow with still no Dresses that we spent several hundred dollars on. I would like to add while we were in the airport trying to figure out what to do about the bag a young woman approached us and said she had her bag lost and had a bad experience getting it delivered. We are not Happy With KLM at all and will never fly with them at all! read more

This is the worst airline on earth that I had ever encountered. The flight was overbooked, hence, they canceled our connecting flight and sold our tickets (4 of them) to someone else, meanwhile made us took 8 hours train to our destination. Yes that happened and then some! they lost all our luggage! for 3 days we were stranded in a foreign country without any of our clothes or belongings and it was Christmas Eve that we demanded to go back to their luggage area and digging ourselves. Our luggages were in the lost and found among hundreds if not thousands of them. just laying there waiting for someone has a gut to go back there to get it. Meanwhile, KLM staffs are busy chitchatting among themselves, and browsing media means to make sure no one leave any negative comments! read more

KLM is the worst airline in the world,. My son and I had KLM tickets from Munich to Amsterdam on June 28 2022 and the flight had been canceled. We went to information who send us to the KLM counter. We asked the lady manager for help with our canceled flight and she send us to information. My son replied ,"we just came from information"!She then sais,"You raised your voice at me now I am not going to help you".She told everyone at KLM not to help us.My son then called her a "bitch" and she proceeded to call the police. All becuse my son called her a bitch when she refused to help us . The police detained us and took our passports without letting us tell them what happened They were only interested in what the lady manager told them. They would not give us back our passports until my son signed the police report. No one, not the lady manager or the police gave us their names even though we asked them several times, They refused to take care of us and we had to go to Lufthansa to buy new tickets that cost us well over four thousands dollars. I have put a complaint with them but they refuse to reimburse us. Never fly KLM ever because they will take your money and refuse to provide you with service. Take any other airline but never take KLM. Lourdes Golick read more