1. KMA Therapy

    1. KMA Therapy

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    Toronto, ON

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    KMA Therapy

    3.0 (3 reviews)
    Closed 9:00 am - 9:00 pm

    By appointment only

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    10 years ago

    Helpful 5
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    6 years ago

    Helpful 0
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    12 years ago

    Laura has been my massage therapist for years, and she is awesome. I have followed her from her previous location.

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    Kawaii Spa

    Kawaii Spa

    2.7(3 reviews)
    4.8 kmDowntown Core

    They hung up the phone on me when I tried to make an appointment. They need to find someone less…read morerude.

    Dear All, I have been to a few spas in Toronto, NY, and…read moreelsewhere but never have I been treated in such a bad manner as today at Kawaii Spa. This was my third time to the spa and the first time were good. However, today I had a 2nd massage with Linda who works on Wednesday's who I found to be extremely deceptive, dishonest, manipulative, and harmful to any client/visitor. Although during an initial appointment she was nice just to get a repeat client, today she was verbally abusive and demeaning towards me, calling me fat where other massage woman have enjoyed my company and were inviting and cordial to my body who is muscular as well, where I am a very nice guy and tip extremely well everywhere. She left our scheduled appointment in the middle of it since another client that I overheard her negotiating a price with outside of my room door when I could hear them loudly...how unprofessional and vulgur...no class or good business taste. Furthermore, she said she had to run and as a result I would not have to leave a tip where I left her a tip of $100 the last time I was there, but then another girl came and demanded a tip...they were both loud, abusive, and constantly lying about what had occurred, which is certainly not only very bad customer service but demeaning to an individual. I am a highly respected gentleman where no one has ever spoken to me in this matter. As a result, since I have paid with a credit card and did not authorize a tip that they charged my card, I am disputing that charge without having to sue these two ladies at Kawaii Spa them for anguish and malicious behaviour/business practices. Kindly, Michael

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    KMA Therapy - c_and_mh - Updated July 2026

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