NIGHTMARE EXPERIENCE. STAY AWAY!…read more We spent thousands of dollars on an on-demand water heater they installed, and it broke down five separate times over the next few years. Each time, we had to deal with the inconvenience, disruption, and service calls. What was most disappointing was their lack of accountability and concern. They offered no meaningful solution, no compensation, and showed little interest in standing behind their work or the system they installed. Ultimately, we had to spend thousands more to have another plumber replace the entire system they installed. This was an expensive and frustrating lesson. Buyer beware.

Called to get a second opinion on replacing my furnace. Allen was friendly, thorough and charged a…read morereasonable amount for the evaluation and a small repair, around half the cost of original estimate.

We had a furnace installed by Comfort Matters on 8/28. We were very happy with the service we…read morereceived. Drew and Luke showed up in the morning as promised. They were very respectful and knowledgeable of the work they were doing. We appreciated the time taken to explain the new system to us and made sure all of our questions were answered.

Way overpriced. I have been getting grief about the 5100 water heater lower option replacement from…read moreeveryone I have talked to. I honestly feel embarrassed to even say anything to our local friends now. The only thing I tell them is the techs are professional and responsive but beyond that I can't recommend them. They poured too much into tech or something for when you call and I know staffing levels and good steady help are hard to come by.. same water heater replaced by 3 different friends was 3k cheaper.

Service tech (Brendan) was honest and easy to work with. Small repair completed very quickly to…read moreget AC back working on hottest day of the year so far. Gave good advice moving forward and pointed out upcoming needs that we as homeowners should think about. Never tried to hard sell anything, but wanted us to know. Truly appreciated.

I had a regular furnace maintenance completed and had a good experience…read more Cost: used the $109 special. Not the cheapest but not the most expensive. (4/5) Professionalim: used over shoe slippers, called before, great work for what I saw, asked questions that were answered. (5/5)

I want to say that I had a very good experience with Action Heating. Jacob was very professional…read moreand informative. I spoke with him in the morning and had my furnace repaired by 2:30 pm. He explained everything and did an amazing job. I would definitely recommend them to friends and family. Karen Pederson

Our daughter's furnace in New Brighton completely failed this December 2024. Called Bob at Action…read moreHeating knowing the furnace needed replacing. He gave us a good and fair quote, but more importantly quickly ordered the new furnace. Within 5 days, 4 guys, including both owners came at 7am. The old furnace, old central air unit {which needed to be replaced anyway} were removed and new units were installed by 11:30 am. The Carrier furnace is working fine and whisper quiet. All 4 guys were more than chatty, which was nice, People might want to consider a medium size company like this instead of just calling the giants right away. -Steve

Our furnace decided to die on us and so the house was getting cold. I left a voicemail for Twin…read moreCity Heating and Air to call me in the morning to fix the furnace. I got a call back at around 8 AM and they had someone at my house at 11:30 AM. I think his name was Chase but he was great. I wasn't home but he called me and I let him into my house. He went straight to work and found the cause of our furnace dying. In matter of a couple of hours he had it fixed and our house was warm again. The service also came with a year warranty. We were very thankful that Twin City Heating and Air responded so quickly and came to our in a timely manner. Thank you

Mitch showed up and was more of a car salesman than Heating and Air expert. Didn't even take…read moremeasurements and then said he would send a quote to our e-mail. Never got a quote. Very disappointing!

5* for installation of ductless system. It really improved the area where used…read more 4* for equipment, quirky and an awful phone app. 1* for seasonal A/C service. They didn't show for the appointment and haven't replied to texts or website contacts. They sent me reminders and confirmation of the date and time, they just didn't show and have ghosted me.

Dan installed the furnace, AC and hot water heater but was not able to do the rebate for the…read morefurnace, he basically gave up.

We woke up this morning to a burnt smell of wire/plastic. We called 911 and the Coon Rapids fire…read moredepartment responded and determined it was a burnt circuit board. WHEW Called Dependable about 0830 hrs and Ryan the tech was here by 1030 hr. Replaced the circuit board in minimum time. All is good. THANK YOU Dependable

Last year I had my furnace checked prior to turning it on for the season. No problems, then mid…read moreFebruary, I woke up and it was 30 degrees in the house, even tho the temperature was set for 68. Contacted Dependable Heating and Cooling via their online form at about 5A, by 7A they were out at the house, checking the furnace. Turns out the motor had frozen or something along the lines of that, the technician gave us a discount of the parts because I'd just had it serviced. Great customer service and prompt service. I'd definitely use their company again for my HVAC.

wonderful wonderful service!! I can't say enough good things about Probity. Mike stopped by today…read moreand was extremely helpful, knowledgeable and efficient. definitely would recommend them and look forward to using them next time.

Mike was on time, nice to work with and very knowledgeable. I believe the tips he gave me will…read moresave me money in the future. I would not use anyone else for my furnace. Thank you, Dan Big Lake