The ER wait times are nothing. had some good experiences and some awful. It all depends on who the…read moreER doc on call is. if its Wayne Cadenhead just leave.Request a different doc or something. But the hospital nurses are nice. They could use some work on their blood drawing skills but overall its ok.

Hand crushed in car door during storm. Shift change at this entity and moved into urgent care. Gave…read moreattending person my Blue Cross/Blue Shield cards. Person wrapped hand wrong and it grew back deformed. Was atrophied for two years and is still not workable for small dexterity due to deformity from wrapping. The car insurance covered and I had full coverage at work. Despite numerous times talking to them and the insurance, it was never filed properly and I had to pay out of pocket for the bad treatment to get it off my credit. After paying, their billing person took it upon herself to blame me for it, though she was not present during any of this. Do not recommend. At all.

Was seen as a patient here after becoming completely fed up with Dr. Wayne Cadenhead and his…read moreshenanigans. Was treated very well by the nurses and they got to the solution of my issues and we got me situated on prescriptions to heal me for good not just temporarily.

Visited the clinic today and saw NP Ann Gilot. I am a new patient with her and she is absolutely…read moreamazing! She took time to listen and all of her staff are fantastic!

My husband had to airlifted to this hospital for emergency surgery. He could not have had a more…read morecapable surgeon or a more dedicated, compassionate and professional staff. The level of care he received was top notch in every way. We will always be grateful to Wilbarger General Hospital.

I would strongly advise against going to Cogdell Memorial Hospital or seeing Dr. Travis Eggl SWAT…read moreSurgical Associates LLP, especially for anything surgical. The level of incompetence, poor communication, and lack of coordination between the hospital and Dr. Eggl's office is alarming. I was required to see my primary care physician for a referral, which cost me a $40 copay. I then drove from the DFW area on Friday the 12th and paid another $60 copay for a consultation with Dr. Eggl in Lubbock regarding removal of a cyst on my back. During that visit, Dr. Eggl was condescending and arrogant. I made it very clear that I do not live locally and would only be coming back to town for the surgery. At no point during that consultation did Dr. Eggl or his staff mention that lab work or an EKG would be required prior to surgery. Despite this, the surgery was scheduled for the following Friday. It wasn't until Tuesday the 16th, just three days before the scheduled surgery, that I received a call from Cogdell to discuss the estimated $2,500 financial responsibility. During that call, I was finally informed that lab work and an EKG were required and that Dr. Eggl would not perform the surgery without them. This meant I had to rush back to Snyder the day before surgery to get everything completed in time for Friday the 19th. Then, at 5:00 pm on the 17th, after I had already driven 270 miles back to Snyder for the lab work and EKG, Dr. Eggl's office in Lubbock contacted me to say I would need an additional referral specifically for Cogdell from my primary care physician or the surgery would not be covered by insurance. That would have meant another $40 copay. At this point, I am out $140 in copays, approximately $102 in gas and vehicle mileage, and significant time off work. I am also now unable to have the surgery completed before the end of the year, which means I cannot apply it toward my current insurance coverage. To make matters worse, I am still receiving calls from both Cogdell and Dr. Eggl's office asking me to confirm that I will be at the hospital at 7:00 am for surgery, despite all of the above. There has been no apology, no accountability, and no attempt to acknowledge the inconvenience or financial loss caused by their lack of communication. There is no chance I would allow a surgeon to operate on me under anesthesia when he or his staff failed to communicate basic pre-operative requirements for a procedure scheduled a week in advance. If they cannot manage something this simple, I have zero confidence in their ability to manage patient safety. This entire experience has been a complete waste of time, money, and effort. The communication is terrible, the customer service is worse, and patient satisfaction clearly is not a priority. Please do your due diligence before trusting Cogdell Memorial Hospital or Dr. Travis Eggl. In situations like this, your health and safety truly may depend on it. Collin McCarty, Hospital Administrator, this situation reflects a serious breakdown in your staff and provider coordination and needs immediate attention.

Feeling lousy on a road trip went in to their urgent care clinic. Very impressed. They got me right…read morein and the care givers were excellent. Did a thorough work up including a chest x-ray. Gave me a bodacious antibiotic injection and sent appropriate prescriptions to a local pharmacy. I couldn't be more pleased with the care I received.

I've generally had good experience with UR but two recent experiences warrant attention. I arrived…read moreat the ER mid morning on a weekday, and it was hours and hours before seeing a doctor. I know the staff has to deal with a huge load of folks using it as a primary care facility, but something needs to be done about the wait. Is it possible to develop a walk in clinic for those needing primary care, and save the ER for emergencies? Second, I was asked to schedule two tests by my doc after he contacted UR. I had been in a state of distress for weeks, and the earliest they could schedule one of the tests was several weeks away. The earliest for the second was six weeks in the future. That is unacceptable. UR is generating huge sums of money as a non-profit hospital. Where is it going? Probably need to buy a few more machines for radiology.

The staff was friendly, but my son was having chest pains when we went in. They did his vitals and…read morex-ray, then put him in a room for 2 hours without once seeing a doctor. We went home with him still having chest pains. That is uncalled for and I reported it.

When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm