FIL was in and out between CCMH, home, and Nursing Home. Multiple times the discharge was handled…read morepoorly, like not providing discharge instructions or making sure meds were available after hours. To top it all off, because they coded their billing wrong to insurance, they send my widowed MIL a bill for close to 50k for charges that should have been handled by insurance had they coded correctly. Floor staff great- Docs okay- processes flawed-communication horrible-billing FUBAR

Go anywhere but here if at all possible. Exam was in the hall way (what hapened to HIPPA) and…read morewaited six hours for results which were verbally stated but no verification by test results. 50 hours later, the doctors had not signed the reports so my PCP and others could not get the results. i was told to follow up in 48 hours with specialist but they hadn't signed the paperwork so specialist could not see me. Meanwhile, I await treatment.

They repeatedly hung up on me when I tried to make an appointment. I never even was able to give…read morethem my name. It's a foreigner so I'm guessing this is an illegal scam business getting government money.

Had my annual physical. Met at window with a warm welcome, printed med list and they came out to…read morepersonally hand me my is and medical coverage cards. Appointment was on time, no waiting. Helpful nurses, and vitals were recorded. Doc was in pronto and due to weight loss of 35 pounds I got high marks and A+ from Doc. In and out, easy. Highly recommend Dr. Leverett.

ER visit for a car accident 7/5/25. Was in tremendous neck pain and lower back spasms. Waited…read more3hours to be seen and another hour to see a doctor who never even introduced himself. ER staff were loud, unprofessional and appeared to be having a party rather than tending patients! The only nurse who didn't join in the noise was Thomas and the admission lady! The whole experience was a nightmare and I will never go there again.

Two times last night my 9-year-old, who just had her tonsils removed 4 days ago, woke up unable to…read morebreathe. I've never been so afraid in my entire life by the look of terror in her eyes as she gripped me and gasped repeatedly for air. The first time I thought maybe she was just having a panic attack, which she's never had before, but she had the symptoms. I stayed calm and instructed her to practice deep breathing, and after 10-15 minutes we got through it and she was able to go to sleep. But then about an hour later she woke up again doing the same thing. I immediately threw clothes on us both and took the 4 minute drive to the ER at Kell West Regional Hospital. We checked in about 2:20 AM and I let them know what was going on. I had her lie down on a bench and, fortunately, she was able to go back to sleep while we waited. Over 2 1/2 hours later, at 5 AM, she still had not been called back to a room, triaged, or checked on at all. I knew once we did eventually get to a room it would be at least an hour or longer before we'd be seen, and at this point she had woken up and seemed a lot better, so I decided to just go home so we could get some good rest and make an appt with her doctor a few hours later. Had we gotten home and she had another episode, I would have just called 911. At least that way paramedics would make sure she was taken care of in a timely manner. I'm not normally one to publicly complain like this, but I feel it is important to let others know so they don't make the same mistake. We've been to Kell West a few times before and were always treated pretty unkindly, if not downright rudely, and we've never felt we got adequate care. I only went back because it was a short drive and I thought surely we would be assisted in a timely manner based on her condition. This was the final straw for me. I'm sending in a complaint to Texas Health & Human Services, and I refuse to ever step foot in there again. Honestly, I don't even know if their neglect is illegal or not, but it very well should be. You take a child to the ER telling them she literally cannot breathe and they don't even send someone to take a couple minutes to check on her?! Absolutely absurd and inhumane. Thank God she is OK! I prayed over and over the whole time. Her doctor prescribed her a steroid to help the swelling go down and she is finally breathing somewhat normally now. Shame on you, Kell West!!!

I've generally had good experience with UR but two recent experiences warrant attention. I arrived…read moreat the ER mid morning on a weekday, and it was hours and hours before seeing a doctor. I know the staff has to deal with a huge load of folks using it as a primary care facility, but something needs to be done about the wait. Is it possible to develop a walk in clinic for those needing primary care, and save the ER for emergencies? Second, I was asked to schedule two tests by my doc after he contacted UR. I had been in a state of distress for weeks, and the earliest they could schedule one of the tests was several weeks away. The earliest for the second was six weeks in the future. That is unacceptable. UR is generating huge sums of money as a non-profit hospital. Where is it going? Probably need to buy a few more machines for radiology.

The staff was friendly, but my son was having chest pains when we went in. They did his vitals and…read morex-ray, then put him in a room for 2 hours without once seeing a doctor. We went home with him still having chest pains. That is uncalled for and I reported it.

The 1 star is for schedule department. Another one of my family members had orders sent for a mri…read morefor cancer and still has not been contact. The other family member has been waiting since October. I beginning to think the schedule department must have a dart board to determine who they will call. So much money that they cost the hospital. I don't understand why they don't fix the problem instead letting patient go elsewhere.

total knee replacement in July. I am very impressed with this hospital and the care I received.read more

my name is daina norman my sister was born here oct 3rd 1975…read more i wish i can take a tour of this place when i come down in june she was 8lbs at birth

My husband needs a covid test which should take no longer than 5-10 minutes to get him in and out…read more We've been here for 4 hours and counting just sitting in the waiting room. They tell us he's next, and then another hour goes by and here we are. We've been here since 10am it's currently 2pm. Absolutely unacceptable. There's hardly any patients here as well. It should not take this long to get my husband in to take a test that takes a total of maybe 60 seconds. This is for the Urgent Care part.

Went to the doctors with my nephew having extreme leg pain (he couldn't even stand) and they said…read morethat he needs to go to the E.R. with that intense of pain. We got there, did the check in and it was fine until the P.A. named Monika just says "What are do they expect us to do?"... How promising. He's 9, in pain and the P.A. says right in front of him that they don't know what to do. Thank God, everything came out clear for him, but that P.A. was insensitive and clearly put out she didn't know what she was doing. However, the nurse named, Michael and the phlebotomist (I'm sorry, we don't remember her name) was excellent.

This is the worst clinic I've ever been too, the receptionist is not motivated nor could care less…read moreif you have any worries other then check in and the nurses try to get away with work by calling your name vary quietly KNOWING there are elders. I had to do her job for her and call the persons name at a tone EVERYONE can hear.... This clinic need to fire everyone and put someone in charge to hire people who actually care to be a help even if you sit on a desk stapling paper work and taking names.