Faith helped me understand what my coverage actually meant. She assisted me with information that…read morehelped me save and at the same time keep me protected

Faith has helped us with multiple policies. She stands head and shoulders above all prior agents we…read morehave used!

The quality of service is below average. They sent important paper with misspelled names and…read moreerrors, creating big headache for customers. They have ridiculous internal communication. One department say one thing, other dep. say opposite. They called and said they did not receive payment, other dept. said disregard that call we did receive payment. Suggesgion for banks, not to hire this contractor for financial services until they improve quality of their work.

I refinanced my mortgage through UK credit union. UKCU works with Midwest Mortgage. This was my…read morefirst experience with this mortgage company. I added my banking information to my account on the Midwest Mortgage site. I listed the information for my joint checking account (which has plenty of money for my mortgage payment). I "checked" the box for "checking" (not savings). When I made my first payment, they tried pulling it from my joint savings account which had $5 in it. It was kicked-back to them "insufficient funds". When I called Midwest Mortgage, they said it was not their problem and that I needed to talk to my credit union. I went to my credit union the same day and they could not find an issue on their end. I talked to Midwest again after "fully funding" both checking and savings to make sure there wasn't a problem. Midwest again said I need to talk to my credit union. I have been with my credit union for 5 years. I have made mortgage payments, utility bills, etc. through them without any problems. The problem is Midwest Mortgage. If I continue to have problems with them, I will find a different Mortgage lender. I will not continue to pay "late" fees for something that is not my fault.