I would like to thank PA Jamila for the care and attention she provided during my recent visit…read more She took the time to listen to my concerns, review my medical history, and discuss my treatment options in a professional and respectful manner. I never felt rushed, and she made sure my questions were answered clearly. Managing complex medical conditions can be challenging, and I appreciated her thoughtful approach and commitment to helping me receive appropriate care. Her knowledge, patience, and genuine concern for her patients were evident throughout the appointment. Healthcare professionals who treat patients with kindness and respect make a real difference, and I am grateful for the care I received. Thank you, PA Jamila, for your dedication and professionalism.

I have been a patient here for three (3) years and I have been very satisfied. This afternoon my…read moretelephone interaction with Andrew was most gratifying. I have had some confusion over scheduling an appointment from a referral Andrew helped me work it out and I am very grateful. He was kind, understanding and patient. thank you Andrew, G. T. W.

Finally found a primary care doctor that has a private practice and is not part of a big…read moremilti-doctor group. He has one nurse and one medical receptionist. This is a case of smaller is better. It is also refreshing that there are outdated and recent magazines in the rack.

I'm just going to give you a bunch of facts and you can decide from there if this is somewhere…read moreworthy of being the gatekeeper of your health. - I had a physical with P.A. Talia Roots. - Talia did not brief herself before hand to realize I have one kidney, and proceeded to direct me to take a medication that could be dangerous to me. Caught, only by me. - Talia failed to mention that she observed high blood pressure - Talia failed to mention she observed jaundice, I found out about both of these only in the summary provided after. - 4 Calls the the following business day to follow up with consistent 'she's going to call you in the next half hour' never happened. - I've been going here for 4 years, I have never met the doctor. Don't even know their name. - I had a family member at this practice told they were too young for a certain type of pain, when they went in for only that pain. - Last year when I was sick they told me 'don't come here, you might have the flu, go to Well Now'. Then the Well Now staff laughed at me when I told them that because even they couldn't fathom that a primary doctor would say something so stupid. - Office staff has the customer service and hospitality of an inmate on their 30th year of prison time.

Staff really cares about you. From the receptionist to the nurses to the PAs to the doctors,…read moreeveryone takes their time and listens to your issues.

Even though Dr Aquino has retired, this practice continues on in excellence and professionalism.read more

We have gone to Maple Internal Medicine & Pediatrics for years. Stellar practice of six doctors and…read moreimpeccable staff of nurses and office helpers. We have seen the same wonderful doctor (Dr. Thierman) who knows our whole family; that makes for comprehensive health care. Responsive, caring professionals who work with you to meet your health care needs. If you need help outside their expertise they help direct you. Best doctors ever.

If you're on the phone with someone for an hour, that's a long call. If it's more like 2 minutes,…read morethat's a short call. But what if it's roughly 17 minutes? Now that's what I would describe as a medi-cal. I've been in here so many times, usually to see Doctor DaSouza, or to bring my friend to see DaSouza. I've spent way too many hours in this building in the last few years. Other than DaSouza, there are others I've dealt with in this building who are not so friendly, and most of the services are expensive, so it loses one star for that. This is a typical, clean, conveniently-located medical complex with all kinds of doctors and offices inside. The only reason I'm reviewing it, let alone so enthused about it, is because Dsouza, (an OB-GYN) is here, and he caught a very elusive cancer that was manifesting itself in one of my best friends, and quickly sent her to get it looked at and taken care of. At the time she had no medical insurance, and he still got her on the fast track and ultimately her life was saved, so how can I have anything but positive feelings about this guy and this place. And before you complain about the "personal experience", yes I've been to the office and sat in on the visits and even received off-the-record medical advice from him, many times. So yes, it is a first-hand experience. It loses one more star just because it's a little treacherous during busy times of day (which is all day, really, on Transit), to turn left into this plaza if you're heading North. Transit has become brutal (it's the East-towns version of Niagara Falls Blvd, really), and just be careful getting in and out of here.

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!

An office that either endorses, encourages, or sanctions its receptionists to be abusive and nasty…read more The medical care is lackluster at best. Takes days for a call back and they simply refer you to the emergency room. Poor care, poor customer service, look elsewhere.

This clown is a total loser. He's been my GP for 2 years. I just fired him. When ever neede, he was…read moreunavailable. He only wanted to collect the fees from a bi-annual visit.

Dr. Thomas Artim, Dr. Steven Becker, and M. Patricia Whistler (Family Nurse Practitioner) work out…read moreof Cleveland Hill Medical Group. I first encountered their office when I had to get a physical for my new job about 9 years ago with Dr. Artim. Being new to the area and on my own insurance for the first time, I needed a doctor. I was able to join with Dr. Becker as a new patient as the office left a good impression. I mainly see Trisha Whistler, the NP for all my checkups, etc and I have also been able to see Dr. Artim when needed. I've actually only seen Dr. Becker once or twice for a call in appointment. I find everyone there super friendly and easy to work with, be it scheduling appointments, checking in/getting info, and the nurses who do the initial visits. It isn't the most modern looking place, but the staff is very well informed. Records on computer, super fast electronic prescription sent to my pharmacy, etc. They have an online portal through their website now too. They have given me good informal referrals for specialty doctors, have kept up on my immunizations, and in general, I feel the practice is just well run. They do not have super extended hours (7:30/9 to 4/5 depending on the day, and alternating Saturday mornings), but I have always been able to get in the same day if I call with a problem that I might need a prescription for (e.g. ear or sinus infection, etc) and they squeeze me in before closing. A nurse always calls back within an hour or so. I have never had to rely on going to an Immediate Care place instead of them, and you don't have to make a general appointment 3 months in advance. I don't get sick much or have any chronic conditions, but for general practitioner need, they totally fit the bill for me. The only slightly poor experience I have had was with Dr. Becker who's bedside manner was a little brusk when I came in with a mysteriously spreading rash on my arm, but I almost always see Trisha and she is excellent. Dr Artim is very nice too. Also, when you call after hours, they can connect you to an answering service if you have a problem and need to speak to a doctor, but there is no general voicemail available if you needed to leave a message about canceling an appointment/needing a refill.

The idea of "masking" for every sniffle is a craziness in this office must stop…read more No - you will not catch my sinus infection, I'm negative for CoV. Why push masking on everyone with a sniffle. This only serves to create an issue where there shouldn't be one. Again, as many note in their reviews, the front desk personnel may be following orders but some do so in an arrogant manner. This seems to depend on the staff member. I have a greater issue - one of the front desk personnel wiped her nose ALL over her hand. My doctor visit was great but to see this on my way out...

I had a scheduled surgery to remove a benign tumor inside my mouth that has been causing me…read morediscomfort and unnecessary stress since November. Everyone was ready to go, only to get a call from the hospital saying my Primary care doctor didn't medically clear me because of my high-heart rate during an EKG. It is NOTATED on my file that I have anxiety at ANY appointment of COURSE my heart rate is high! They also said they didn't have another EKG to compare it to when I had another EKG done at Trinity Medical, so is this staff truly THAT lazy, incompetent and dense that they are unable to make a simple phone call to get those records? Now who knows what I face, let it be known that if this tumor gets any worse, Primary Care will be getting the blame. Truly have shown me how little they actually care about their patients. I was also told I would be getting a call at 11:30AM today (6/5/26) and as of 3:00PM I STILL HAVE NOT HEARD ANYTHING.