Great customer service here. My baby sister recently got married and I was tasked with having her engagement ring cleaned prior to the ceremony. I walked in with my nephew and we were greeted immediately upon entry. Once I told them what we were there for it did not take long. Handed over the ring, sat in their nice little waiting area and before we knew it the ring was clean and ready to go. It really was that simple. And the employees were super pleasant. They chatted with me and my nephew and prior to us leaving they wanted me to pass on their best wishes to my sister and her now husband. The one thing that I enjoy about this spot is the reused they had did for the building. This use to be the Sheetz along Scalp, not the original one, but the one they rebuilt after the original caught fire. It went through at least one change before Kranich's snatched it up upon exodus from the Johnstown Galleria. They did an amazing job with the inside and you can barely tell this use to be a gas station first or a fast food sandwich place second. I honestly thought I would never step foot in this building ever again, well I was wrong. As a note, they share the space with a tax prep business. Parking aplenty, especially since there is no longer gas pumps in the middle of the lot. read more

This place is ridiculous.... They have the worst customer service and the employees that work at the Johnstown store are absolutely rude and lie about things that weren't said. I would never never recommend them for anything...We spent almost $10,000.. and were treated like dirt.. And the rings er bought were junk, my diamond fell out right after I had it serviced by them . And then they made me pay shipping for them to mail my ring back.. aweful read more

I stopped into get my ring cleaned and my husband needed a link out of his watch . Matt was absolutely delightful to work with. He did an awesome job of cleaning & checking my ring and he took the link out of my husband's watch. He was so friendly and no charge . Carol came over and talked with us. We bought my ring off her several years ago. She remembers our names and is so pleasant. We will definitely be going back to Kranich's in Johnstown for all of our Jewelry needs. Thank you Matt & Carole. read more

I stopped in to see if they could fix my watch band - the clasp was loose and wasn't catching right. Rather than attack it with pliers myself, I popped in to the new store. Immediately, a friendly person greeted me, heard my question and whisked my watch away to someone in the back. We stood and chatted - she didn't try to sell me anything - and then my watch was done. No charge! We continued our chat and then I left. All she asked for payment was to tell my friends to stop in. So there you have it, friends. Stop in. They treat you like a person and you can probably find some nice jewelry, too! read more

Kranich's Jewelers - New location @ Scalp Ave and Eisenhower Blvd. - Jewelry Near Me - Johnstown, Pennsylvania

I went to this store in order to get an estimate on a pretty fine piece of jewelry of mine and not only was I lowballed on the price, but a gentlemen came over to me and when I had questions about the offer told me he didn't want my dirty jewelry and to get out! I would NEVER recommend this store. I felt discriminated as SOON as I walked in and that is not a very good feeling being a Puerto Rican America. DON'T SHOP AT THIS STORE OF HATE! read more

Just finished the most pleasant conversation with Francois....very helpful and intuitive regarding my interest in Crystal figures.... Have given my custom to Kranich's quite happily over some years, having found them to be people and service oriented well beyond what tends to be expected, or accepted perhaps?, In the modern business world. Looking forward to future dealings with this company which I hold in great esteem. read more

This was honestly such a pleasant business to deal with. All of the staff were so friendly and helpful. A month ago, I was desperately searching for an engagement ring for my girlfriend, and I was worried it would not be set before I planned to pop the question. Carole and Donelle helped me choose the perfect ring while staying in my budget, and the ring was ready to be picked up 2.5 weeks after I ordered it. I am so glad I chose this jeweler, and I look forward to coming back to them! read more

Highly recommend seeing Becca down at Kranichs!! She has helped me with both my engagement ring and wedding band to make sure they were exactly as I dreamed! She took the time to help me pin point the details I wanted to customize the perfect rings. She's incredibly patient and remembers your name and even your wedding date every time she sees you. I couldn't be happier with the service and quality from Kranichs! read more

I recently ordered an amazing ring for my husband from the Simon G range, it came on time and the staff were really helpful and went out of there way for this purchase. The ring is beautiful too! I will definitely be using Kranich's again. read more