I order my groceries on line. They didn't deliver 81$ worth of my groceries and it took me 3 weeks and being hateful to get that refund finally it took them 5 minutes to process my refund. If I had not continued to call and call they would have just kept my money. I doubt they would appreciate me stealing 80$ from them. So check your orders and stay on them read more

Fraud Alert: Be careful when buying gas or shopping at the Kroger on Rockbridge Road in Lilburn, Georgia. Always get a receipt and check your bank account to confirm the amount charged matches what you paid. There are concerns that management may be involved or aware, so verify every transaction carefully. read more

The service was great! I noticed that the floors were pretty clean which was nice to have. I felt safe in the environment compared to other Kroger's I have been to. The employees are helpful and attentive. The self checkout line is great for ease. Usually 1-2 cash registers are opened. read more

I won't be visiting this Kroger anymore. This place is crazy expensive. They sell their similac alimentun powder mix for $35.99 when other Kroger's sell for $32.99!! Also, my dad went to purchase some here and bought the powder instead of the can formula that's instant and I went to return it within the same day, but they would not return the 4 boxes my dad had purchased. I don't recommend this place for any shopping. read more

I stopped by this Kroger the other day to use the ladies room right before I got back into rush hour traffic (This was about 4:40 pm and I live on the far side of the moon) This Kroger is jammed between Lawrenceville highway and Beaver Ruins. It's happening place. It shares the lot with a Chase bank, Sally Beauty, a popular wings place, a Firehouse subs, a McDonalds, T Mobile, a hair salon...heck Santa's workshop could be here...you never know.... This particular store is older and the layout is similar to some of the older smaller Krogers I've been to in the past. It looks like it's had a face lift so it's all shiny and pretty and ready for some spin. I figured since I was here I minds well pick up a few diddys here and there....I ended up picking up 8 cans of fancy fests for my pampered cats (salmon & shrimp-this flavor seems to be the most popular among the feline community because stores seems to run out of this flavor pretty fast)...As I was walking up to the self check-out line the sales associate was laughing at me because I was trying to balance 8 cans of cat food under my chin and a few bags of cat treats. He offered me a basket but explained that there is a method to my madness. If don't do carts or baskets then I can only buy what I can carry. That way I can keep things under budget. He said he was going to have to try that trick when he goes into Walmart for just toothpaste....good luck with that.... read more

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The Lilburn Kroger is an older store, though with that said they carry all the goodies that I love and crave and that is Organic baby! They have an excellent selection of organic products. Whether you are looking for organic milks, soaps, almond butter or Kevita Mojita, they usually have it. This location also has a gas station, which is great for all you fuel point lovers. They even have free air for your tires, something that is rare these days. They have six self-checkout stations and the majority of the time the regular checkout lines are not that long. Anyone who needs their Rx filled up or picked up fast, this Kroger also has a drive up pharmacy. Overall I am pretty pleased with this location, except for the Seafood is pretty limited. [Review #517] (102nd Review of 2017) read more

I just called over to this location and they are not open until 1 AM they close at 11 PM. Just FYI

One of the best staffed Kroger's in the chain. Excellent people for sure. Love the bakery

This is the worsted Kroger's it's filthy The managers are hateful specially Miguel Julio is not a good one either I have bought several things to their attention and they don't care each time I buy a gallon of milk from there it's spoils within three days their meat is always expired and clearance the deli is filthy if you go in the summer months there's always lots of flies avoid this Kroger's read more

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I find this Kroger very frustrating. They simply do not have a wide and varied selection of products here. Also, they will be out of stuff. The produce section leaves a lot to be desired. Yesterday, fresh basil was no where to be found. Neither were bean sprouts. That's even after asking an employee for help. Geez. There are no bells and whistles here. Don't waste time looking for any bars to include salad, olive, or soup. Guess I'm spoiled. On a good note, they do have a nice organic selection and the employees are nice. This includes the pharmacy employees, who are particularly nice. The drive-thru pharmacy is a nice touch too. Also, they have the Kroger gas pumps and they with the prices keep me coming back. There is a manager who I see quite often who I find to be not as friendly as he should be. If you are passing right by me and it's early in the morning and I'm the only customer around, you should speak. Customer service: chapter one, page one, sentence one. I will reluctantly refrain from a physical description, but, please, do better. I've never seen you interact with a customer. Again, I observe you quite often. This Kroger, like many, many others in my experience, will have expired items on the shelves, so watch that. I have to check the expiration on everything I pick up here. Often times, I have to not get an item or dig to the back to get something reasonable. Clearly, this not my favorite Kroger. read more

Below par. Customer service is extremely nonchalant. Purchased two bags of frozen shrimp. When I got home and took them out of the bag they were discolored and rubbery. Obviously they were not stored properly in the stockroom for quite awhile and kept at room temperature. Then were placed on the selling floor refrozen. I've had quite a few bad experiences at this location. read more

Yelp keeps telling me to review this Kroger since I have checked in several times. Honestly, I've come here so much, I don't even check in as often as I come. Although this location isn't my favorite Kroger, I do like it. It definitely is much better than the one closer to me. They don't carry as much healthy varieties as I would like, compared to my favorite location but what they have is enough for me to come back and not travel farther. I always do self check outs at Kroger and it's pretty quick here and has a lot of them. Customer service is always good and friendly. 4/2018 read more

I went shopping to this locations Kroger and had a wonderful time with this young lady named Zaria who was an immense help in navigating the store and getting me a cart I later saw her again as she bagged my groceries and it was time efficient and the customer service was a 10/10 I found out that she was a new employee still in training and was surprised she was so good at her tasks i will be returning to this location for its wonderful employees who know how to treat me right. read more

I've been coming here since little and after what happen I'll never return ! As I walk up to the line, cashier starts saying that I can not go over $15 pointing up. Unfortunately this Kroger never has cashiers open only self checkout. Sign said no more than 15 items not no more than $15. Besides her holding the line, she was very loud and disrespectful and rude. Talked to me in a racist way, asking me if I do not understand or what! While she wouldn't let me speak. I had less than 15 items as well had different transitions. I asked for the manager but the cashier of the month came and did nothing. Debbie didn't even respect her either. she just would not stop saying "where I come from we can not scan nothing over $16". If you can not be polite towards customers do not work in customer service. Debbie was couching all over our stuff, kept sneezing as well. She had a napkin coving her mouth! She didn't use no hand sanitizers or wash her hands, the main reason why I'll never come back besides her rudeness disrespectful! Watch the camera of how nasty she is and listen to her loud rudeness !!!! 09/19/2019 5:19 I took a picture of her as proof read more

Kroger - Debbie coughing & sneezing on my stuff & didn't wash her hands !!! - Grocery Near Me - Lilburn, Georgia

I experienced great customer service back to back from two of their employees. The first was Mohogney who once she saw me she greeted me and asked if I needed help even though she was busy. I was even willing to wait as I walked up to the counter but she right away stopped what she was doing to assist me. Very friendly and very kind. Then there was Aakash who helped me with checking out. I had a lot going on and he was so kind and patient and went out of his way to help me. I have worked in customer service for many years so I know what is expected and these two are the Poster Children for Great Customer Service. Thank you both... read more

Maybe they should check their cooler for mold. Most Kroger beer coolers look like this read more

Kroger - Mold in beer cooler - Grocery Near Me - Lilburn, Georgia

Excellent cashiers. They're always very friendly. Good collection of wines with great prices. The pharmacy is also excellent, good drive thru. Easy location. Good parking lot. It has Kroger Gas Station. read more

This store is better then a few of the others Kroger's closer to my house . But It needs improvement . Pros: it bigger then the average and at least it has some organic produce and It has Kroger fuel station . Cons : employees look depressed and act accordingly . I have had hallucinate druggies approach me and follow me around in the store and the employees ignore the situation and allow the person to continue to bother other shoppers. Isles hard to navigate through and items are put in places where it makes no sense. Only has one bathroom stall and the deli dinning area is always dirty . read more

This used to be one of my favorite Kroger grocery stores. They used to be very friendly and very clean too. Lately they've been slipping a bit. One major thing that really disappointed me, and is why I'm giving them 3 stars, is that recently they decided to move all the natural health products into the regular isles. It's almost impossible to find the items I used to buy exclusively here (because they're usually cheaper than at a natural or organic supermarket like Whole Foods). read more

Terrible customer service , my cashier requested the managers hep for a product and we all watched the manager rudely handle the cashier and they never came to help I ended up just leaving it behind. read more

Yay for 4 block radius gas war! They have the cheapest gas on this side of gwinnett. Keep doin what you do krogers and I might come back

I've been shopping at this same store for almost 40 years so I've seen a lot of changes! For the most part, I still really like this particular Kroger. Sometimes the produce isn't great but it is usually fine. I absolutely LOVE the pharmacy staff! They are the best part about the entire store. Rebecca is awesome and has been there forever. The techs are also wonderful. Colleen and Tran or Tren (not sure if the spelling) have also been there a long time. There is a newer female tech I also really like. I think her name might be Melissa or maybe Lisa? Not sure. She has dark hair. All of the pharmacy staff is friendly, personal, funny and attentive. I just love them. read more

I was thrift store shopping and decided to grab some gas while I was in the burbs so I could save some money. I had been further into Lawrenceville and saw some very cheap gas: $1.64. But the gas in this area was more expensive. Luckily, the gas here was $1.67 and with the 3 cent everyday discount with Kroger card, it put me at the low price. Score! My printer must have been out of paper so I had to go to the cashier to get my receipt. Ugh. I also went in the store to grab a few things since I was already there. I don't frequent this store (it was my first time), but I found it pretty easy to navigate even though it was new for me. Of course, Kroger always has some good sales and I ended up purchasing way more than I had planned. The cashier was super nice. When a freebie coupon I uploaded to my card wouldn't take, she did her best to make sure I got the item for free. She called someone else and I got my item for $0. Wow. What service. I told them it wasn't that big of a deal and they could forget about it. But my cashier was committed to getting it done. A great store. read more