every time i visit this store within a 2 week period to buy only ice cream that are on sale, i go through the self checkout and every time i check out at the self checkout register it has no cash, will not take my money, will not give me change back, error pops up on the screen every time, and the employee does not help me while i am trying to put my money in waiting. Something is wrong with the self checkout registers. I guess i need to check out at the registers that have a yellow sign above them. This is what technology has done, not able to shop in a convenient way anymore. read more

This used to be my favorite store to shop. I absolutely hate coming in this store. It is only out of abseolute necessity when I do because I can't find products at other stores. The staff is rude. The store is filthy and stocked poorly. Self checkout is a nightmare. Prices are constantly labeled wrong. I have never seen a store decline the way this one has. I do not recommend going here unless you have to! read more

Hate this store, no one smiles, they act like they are better than anyone, now they refuse to carry anything patriotic, this place can disappear for all I care. They need to wear less fake eyelashes and and wear a real smile read more

if I could give no stars I would. Kroger pharmacy is a joke. They have your prescriptions for days and still do not have it filled, they seem not to care either, stop being lazy and do your job. Walmart can run on three people and still hav done on time.. read more

I'm from the Richmond area. I've shopped Kroger for years, and I've always been very pleased with Kroger until I moved to Martinsville. They never get the customer pick up right. Today, they sent me a text message telling me they did not have the yogurt that I ordered. When I went to pick up my order, first I went in the store and sure enough, they had the yogurt that I wanted. Also they used twice as many bags as you actually need. They sent me home with 10 bags when everything would have easily fit into five bags. They often put one item in these huge bags. The only reason that I continue to shop this Kroger is because they are the only store in the area that has the organic products that I order. Walmart and Food Lion tend to have a very limited selection of organic products, and what they do have, tends to be grossly over priced. So I really don't have any choice but to shop Kroger and put up with their terrible service. The Kroger in Martinsville VA is an embarrassing example of Kroger in general. I did complain to the store management once, but he really just didn't seem to care. read more

Whenever I'm visiting my hometown of Martinsville, Va this is where I shop. I love the variety of produce and organic products such as Bragg's. The prices are reasonable when compared to the prices of stores in northern virginia and Maryland. You can always find marked down produce and other deals. read more

I am regularly Kroger customer and I am a black woman. The service I received last night was very upsetting. I was at one of the self check out registers and I had a coupon. The register tells me an attendant is on the way. There was only two people at self check out. There was a young white gentlemen position slightly behind me on the opposite side. His register also stated that an attendant is on the way. The store clerk comes around the corner and mumbles that she doesn't know who was first as she proceeds to bypass me and go to his register. With all that's going on in the world, it still amazes me when people let their true color show, so to speak. If you cannot control that type of behavior, you really shouldn't have a position in customer service. She never inquired as to who was first. I may have felt better about it if she had. Maybe. But the fact that she didn't after acknowledging that she didn't know, and immediately went to service the gentleman BEHIND me really left me feeling some type of way. Oh, I made that know. I do enjoy shopping at Kroger. Great selection of produce and fresh foods. Their pharmacy staff is great. But this incident really left a bad taste in my mouth. read more