Recently my boyfriend and I decided we were ready to buy our first place. Neither of us knew much about the process, and to be honest, we had a lot of anxiety going into the search because Austin is known as a competitive market. But we were referred to Krystal by friends who saw success working with her, and I'm so thankful we were. Krystal is a super competent, intuitive, and experienced agent. She knows Austin, and she got to know us in order to help us find a place that we loved. (Spoiler alert: We did!). She guided us through every step of the process, making something that at first felt overwhelming to me no big deal. I recommend her to anyone who's looking for a home in Austin! read more

Krystal Shaw is an outstanding realtor and a genuinely lovely person to work with. She was professional yet very relaxed and personable and managed our expectations throughout the entire home buying process. She was always available and on time for showings and never made us feel pressured to make an offer until we found the right home for our family. It truly felt as though we were working with a friend who had our best interest in mind the whole time. Relocating to Austin from New York, it was important to us to work with a realtor who knew the Austin market well and who could help us identify neighborhoods in which we'd feel great about raising a family. Krystal is a native Austinite and was able to thoughtfully guide us and add helpful commentary about things we identified as important to us, i.e. mature trees, proximity to good schools, an inclusive community, etc. We would highly recommend working with Krystal. read more

Krystal is great to work with, always responsive to questions and excellent at negotiating for me. I highly recommend her!

Krystal is an amazing realtor, and I highly recommend her! She is kind, patient, responsive and down to earth - all the qualities we were looking for as first time homebuyers. She was never pushy and aggressive like some other realtors we met, but always provided a strong guiding hand in the difficult process of homebuying. It's a stressful time financially in trying to find the perfect place, but Krystal was patient and listened to our needs and wants and answered all our questions. As a seasoned realtor, she was also able to keep us calm and reassure us that everything was moving as expected. She was our advocate and fought for us throughout the process. We were so lucky to have her in our court! read more

We met Krystal around October 2020 over a virtual Zoom call. From the get-go we could tell she was very genuine and going to be great to partner with. Throughout our home buying process, Krystal was informative, insightful and patient as we expanded our search location, debated purchasing new construction or not, got declined on a couple of initial offers and navigated the crazy Austin-area housing market during the pandemic. When the time was right, we landed a home that we absolutely love. We decided to purchase a new construction home and it's been about 6 months since we moved in. Thank you Krystal! read more

Krystal Shaw was referred to me to help sell my Austin Property and all I can say is I was blown away! Krystal went above and beyond on all aspect of the selling journey. I am an out of state investor and Krystal helped provide me with many exiting options, backed up with numbers. I decided it was best to sell to a local investor so they could handle the renovations, and Krystal had a network of people ready to go. She got me 4 offers within a few days. The rest of the experience was seamless, professional and timely. I highly recommend Krystal Shaw to anyone in state, or out of state. read more

Krystal was an amazing agent. She was always very responsive and helpful and she knew exactly how to answer all our questions and issues. She was never pushy or rushed and she was always honest with her recommendations and evaluations. I don't know how we would have done it without her! read more

We're seriously still not sure how she did it, but Krystal get things done. In this crazy market she was able win us a bid (the listing agent praised her responsiveness, which also helped secure the deal and pick us over a very similar offer) and was even able to negotiate for us, which we never thought would be possible. As first time homebuyers, we were so lucky to have Krystal in our corner and let her point out and take care of things we would have never thought of. She is super responsive, always available to discuss last minute contracts and her attention to detail is so much better than ours would have ever been. We also appreciated her realness, she got our hopes up at the right times and let us know what would work, what was reasonable and what not. She really listened and was never pushy about anything. If anything, she might have been even more picky than we were! Thank you again Krystal, we're so happy with our new place but so sad not to be working with you anymore (for now). read more

I could not have asked for a better, more savvy, extremely patient and professional agent to work with for my first home! Krystal has been there every step of the way to answer my questions and has truly made me feel like we are in a partnership finding my perfect space. Being an Austin native and an Austin homeowner herself, she has so much knowledge about Austin trends, and what to look for when buying a home. And I felt like she adjusted to my needs and what I want in a place - she was genuinely invested in me finding a space that is right for me. This process is lengthy and confusing and you end up spending a ton of time, as well as putting a lot of trust in your agent, and I can't imagine a better one to do that with than Krystal! read more

I've worked with Krystal twice now, once to find a rental house and most recently to buy. She's the perfect balance between laid-back Austinite and thorough, on-it real estate machine when needed. She patiently answered all my pesky questions, helped negotiate a lower initial price despite the tight market, and was able to turn around a blazing fast post-inspection revised offer backed by actual contractor estimates for every item, which I'm convinced got us a much better deal vs just throwing out a number. Do yourself a favor and work with Krystal for your next home search. read more

Imagine bringing your sister to negotiate for you, that is what it is like working with her... We relocated to Austin from Los Angeles, and we had never been to Texas ever before! I had an opportunity to relocate within my company so I started asking around, and my co-worker recommended talking with Krystal. Krystal called me and we talked about setting up a time to visit, eat breakfast tacos, and discuss what we were looking for in a new construction home. We set a date to meet up in Austin, and my wife and I booked our flight. Krystal met us with tons of information and gave us a Google Maps overlay with restaurants, attractions, and most importantly, communities that fit our criteria. Once we narrowed down our selection, Krystal became our voice and a firm hand in dealing with the builders. She has been there throughout the process, from negotiating, walking through to make sure everything was up to par, to closing, and beyond. Not being physically there, we really needed someone we could trust with clear lines of communication who understood our needs and expectations. Krystal was all all of that and more. This was our first house, so if there was a question we didn't ask, Krystal would ask for us. I strongly recommend you call Krystal and meet her for a drink or food or both. She is an absolute pleasure to work with. Thank you Krystal! -The Orlando's read more

Buying a house seemed elusive and complicated to me. Krystal was the second agent I reached out to, and I knew right away I wanted to work with her. She was so helpful in the beginning educating and walking us through the whole process so it didn't seem so impossible and mysterious. She was never pushy or condescending which I'd experienced with a prior agent and really discouraged me from going through the process; instead her demeanor was easygoing and helpful. I truly felt that she was knowledgeable and on our side every step of the way. The Austin market is crazy right now, but having Krystal guide and advise us made it manageable. She was even available when I felt overwhelmed and just needed some reassurance along the way. Ultimately she helped us successfully buy our first place that fits all our needs and feels like home. I don't plan on moving anytime soon but when that day comes we will absolutely be reaching out to Krystal and sending friends and family her way in the meanwhile. read more

My wife found roots real estate during a random search. We got in touch with krystal and wendi and had our first meeting at a Starbucks around 5 weeks ago and we are closing on our first home tomorrow .krystal was instrumental in keeping us abreast of all available listings and even took the time out to go show us around 6 properties the first week of looking .She took the time out to answer all our questions and made sure that we looked at listings which would not burn our budget up . Once we found a house, krystal made about 6 trips to the house to help us gain access to the property in order for us to get contractors in for all the remodeling we wanted to pursue .This helped greatly to solidify our decision . It was a breath of fresh air to have a realtor who worked with us more like a friend than just a business relation. We would recommend roots to anyone in a heartbeat! read more

Krystal Shaw is awesome. She recently assisted us in an Austin home search, and was a great agent. She was dedicated, always responsive, insightful, and we loved working with her. I would recommend her to anyone, especially in the current market. Our home search was fairly involved--not going to lie, having bought a home once before, we were being pretty picky. We visited many homes with Krystal before we found the right one. There was never any pressure from Krystal to put an offer on a house before we were ready. Krystal helped set up a custom search with Roots Real Estate's web site software so that we could pinpoint the areas of town we wanted to look in, and include our parameters for house size, features, and price. This was a great tool that helped us focus our search. As we continued, Krystal helped us tweak the search to reflect what we realized we were looking for. When time came for an offer, Krystal helped us negotiate a good price on the home we bought. I don't think we could have gotten the sellers any lower than we did. Krystal also coordinated inspectors, did plenty of extra legwork, and put us in contact with a great (and cheap) contractor for a repair that was needed. Krystal helped us navigate the current insanely hot seller's market here in Austin, and did an all-around great job. Two thumbs up! read more

Krystal is an absolute rockstar! I cannot recommend her enough. Krystal was extremely professional, friendly and responsive. She did an excellent job keeping my husband and I informed and educated through the sometimes confusing process of buying a home for the first time. She has earned our trust and loyalty. She also made this process a lot of fun, even in a tumultuous market like Austin's. Go with Krystal, you won't regret it! read more

I was a first time homebuyer, and I can't imagine the whole process going any smoother than it did with Krystal. She took the time to meet with me before I even looked at a property to walk me through the process and what to expect. I felt educated and in-control of finding the perfect property, and never felt rushed or stupid for asking too many questions. When it came time to look at properties, Krystal offered to pre-screen homes so I won't have to leave my busy day at work to try and catch a peak at the perfect place. With the market like it is, I found this offer invaluable! When I started making offers, and things started to feel stressful for me, Krystal was always on top of things. She would send clear, bulleted emails of the items I needed to prepare, set up calendar reminders and was really timely in response through both email and cell. I still contact Krystal from time to time to get recommendations for vendors now that I am having fun adding to and updating my new home. Hearing other friends' experiences, I really feel like Krystal was the real-estate unicorn I was looking for! read more

I mean, seriously. I connected with Krystal through happenstance online, with no referrals while just starting my divorce. Krystal was kind, patient, full of realistic and helpful advice, and generally awesome the entire time we worked together, including two bidding wars, one contact we had to back out of and months of looking. Krystal is a great agent because she pays attention and really gets what you're looking for. She gave me her opinion when I needed it and let me figure it out when I needed to. She's genuine, relatable and a pleasure to work with. I love my new house, and if Krystal wasn't my agent, I don't know if I would have found it. I hope to work with Krystal if I ever need to sell my house, can't speak highly enough of my experience . read more

This is the second time I've worked with Krystal -- this time when I wanted to sell the condo she helped me buy five years ago. Working with Krystal is a joy! She's thoughtful, responsive, savvy, and made the whole process feel easy. I'm really pleased with the results, and will absolutely be working with her again on my next home purchase or sale. read more

Krystal was absolutely fantastic from start to finish! She helped answer so many of my partner's and my questions as first-time home buyers and walked us through the entire process. She noticed issues with some houses that even the sellers' agents hadn't, and got us into the top 2 bids consistently with every home we chose to bid on in a *very* tough market. Even when our lender switched loan officers within the last two weeks, Krystal worked tirelessly to make sure that we closed on the perfect home on time. I couldn't have asked for a better agent! read more

My partner and I stumbled on Roots RE and we're so grateful we did! It was really important for us to work with an inclusive realtor and our experience with Krystal and Roots RE was nothing less than amazing. We were on the search for our very first home and had our first initial meeting with Krystal and Wendi. They were extremely friendly (honestly, it felt like we were meeting up with good friends), very informative in guiding us through the home buying process, and super patient in answering the "newbie" questions I'm sure they get asked numerous times. Krystal quickly set-up an account, tailored to what we were looking for in a home, on the Roots RE portal. She gave us the appropriate amount of space to look on our own and also proactively sent us several recommendations. She made herself available on various occasions to view multiple homes or even just one! And with Krystal, we truly felt she had our best interests at heart; it was never about the sale, but making sure we found our "dream home." With Krystal's help, we were able to place a competitive and aggressive offer on two resales, but for personal reasons we retracted and continued our search. We finally found the "dream home" in a new home community and Krystal was able to negotiate the price down, which gave us some nice equity at the end. Krystal continued to guide us through the closing process. She truly went above and beyond by helping us with the home inspection while we were out of the country on business, connecting with the title company to ensure the documentation was setup according to our needs, and helping with the final home walk-through, making sure the builder took care of everything, so that it would be absolutely perfect for us when we got the keys. And to pull on your hearts strings for a moment, Krystal reached out shortly after the sale reminding us that Roots RE donates a portion of the sale to the charity of our choice. Thanks to Krystal, the Austin Humane Society had a bit more help to be able to continue giving quality care and love to the numerous homeless animals at their shelter. I realize this was a bit long winded, but if you're like us, you want to work with the best and read about the end-to-end experience. Krystal is amazing and I would highly recommend her without reservations. She's extremely personable, kind, patient, and always has her client's best interest in mind. She's a strong negotiator, will go above and beyond in making sure the closing process runs smoothly, and will ensure you are comfortable and satisfied with your home buying experience. Thanks for making this a seamless, smooth, and memorable experience for us, Krystal! read more

Krystal is, in a word, fantastic. I met Krystal through my primary real estate agent, who fell ill a couple of weeks before I was set to close on my house (a new construction), and referred me to her. Krystal willingly took over and accompanied me at the initial walk through and the final walk through. Krystal's keen eye and attention to detail impressed me. She clearly knew what to look for, and made sure that every issue she had flagged was taken care of by the builder. She even took images and videos of all the problem areas to ensure that nothing was missed. She e-mailed me several times to ask if I had any questions or concerns, and answered promptly and in detail each of my many questions. Her friendly demeanor too, I think, is worth noting. As a first time home buyer, I was somewhat stressed and inundated with information that I did not fully comprehend. Krystal's valuable insights, which she always imparted with a smile, helped put me at ease. All in all, I was fully satisfied with the work that Krystal did, and if you retain her as your agent, you will likely say the same. read more

Our dear friends referred us to Krystal when we began our home search and it's easy to see why. Because we were not living in town at the time, it was important to us to have an Austin expert whose judgment we trusted on the ground on our behalf. Krystal is extremely knowledgeable about many Austin neighborhoods and took the time to get to know our style and needs. while she gladly checked out any properties we showed interest in, she was a straight shooter when it came to any potential downsides. After a couple of months, we started to feel a bit guilty sending Krystal out to so many homes, but she waved us off -- she was enthusiastic and easy to communicate with from the beginning of our home search til the end. Finally we found our dream home, which was in high demand. I'm sure Krystal's persistence helped us seal the deal. And then came the closing, which had some bumps in the road on the seller's part and we ended up doing remotely. Krystal was always at the ready, helping with last-minute negotiations and arrangements. Overall we felt like we were in great hands during a particularly tricky process! read more

I cannot emphasize enough what a pleasant experience it was to work with Krystal. My boyfriend and I were considering buying a home in Austin and we are first-time home owners, so this whole process was initially very intimidating. I've had some negative experiences with realtors when searching for an apartment to rent, so I had some negative stereotypes of realtors (I figured they all just wanted to make money fast and don't really care about good customer service). Upon meeting Krystal, I realized that I could not have been more wrong! She was not only kind, respectful, and funny, but she also went above and beyond to get our questions answered. At our request, Krystal sent us statistics about the market in the last few years, she was always prompt about replying to emails (sometimes within minutes!), she was punctual to meetings, and also referred us to an awesome lender. We learned so much about realty thanks to Krystal; this is no longer an intimidating endevour. Although my boyfriend and I decided not to buy (for reasons that have nothing to do with Krystal or any other realtor), the experience of working with Krystal has completely changed my expectations of realtors. I cannot recommend her enough--it was truly a pleasure to meet and work with her! read more

Krystal just helped us with a home purchase and she was beyond great. She did an excellent job of managing the logistics of the transaction while at the same time having an overall sense of then type of house we were looking for. She was very personable and organized during the whole process. We would recommend her to anyone interested in buying a house. read more

Helped me buy a house in Austin in april 2017. I live in NY but my sister was in Austin. They were very helpful with market info and advice on remote buying. read more

We found Krystal while looking for a house on our own through an online real estate database. As luck would have it, we stumbled upon Krystal who was the selling agent for a house that we were interested in. She quickly looked up other houses in the area to show us, and found one of similar size and price that had recently been remodeled. It was just what we were looking for and we ended up buying it. We decided to use Krystal as our agent because of her professional yet very approachable demeanor, her attention to details, and her knowledge of the real estate business. Krystal was very attentive throughout the process, always keeping in touch and looking at things in an objective and helpful way. She sent us emails on several occasions during the process with ideas on painting styles and recommended vendors when needed. Our 3 year old daughter became smitten with her as well! We were delightfully surprised to find that Roots Real Estate donates 3% of profits to a local charity. What a great company! Krystal is an Austin native and is very knowledgeable about the city, having a good handle on what changes are happening in different neighborhoods. I would highly recommend Krystal for your real estate needs. read more

When it comes to realtors, Krystal is the cream of the crop! She helped us find the perfect home at the right price in a neighborhood that we love (Cherrywood). Krystal took us to see a range of different properties and listened to what we said - and didn't say - about the house we were looking for. She quickly understood what we wanted and went to work finding options. She also did a great job setting our expectations for what the buying process would be like. Buying property in Austin these days means that both the realtor and the client need to respond quickly. Krystal had everything set so we were able to jump on a hot listing. The day our house was listed, Krystal met us at the house and helped us put together a competitive offer that same night. After a couple of days, we learned that multiple offers had been made on the house, but in the end, the seller selected our offer over all the others. There is no doubt that Krystal's expertise, determination, and superb communication helped us seal the deal. Once we got into the negotiations, Krystal went above and beyond to help get the best value from appraisers. They had initially undervalued the house, but she brought several things to their attention and got the number to where we needed it to be. Krystal's great! You should definitely use her when buying or selling a house in the Austin area. read more

Krystal is terrific! She is super responsive, friendly and accomodating. She came to my office when I couldn't get away and met me mid-town for needed business exchanges when I could barely get away! We are so happy in our lovely new home in Shady Hollow and are grateful to Krystal for all of her hard work on our behalf! read more

Krystal was referred to us by a friend who purchased their first home with her. His recommendations came very high and he couldn't say enough good things about her. We had already picked out our new home and need an agent to help guide us through the process and negotiate on our behalf. We purchased a brand-new DR Horton home in Pflugerville, TX and as much as she tried negotiating, they weren't willing to budge on their pricing as Austin is a hot market right now. During the building process, Krystal followed up countless times with the builder on his weekly emails and met me a few time at the house when I was in town. She absolutely went above and beyond when it came time to closing. Due to some work travel and the home not being ready, I was closing several weeks past the original closing date. Not only did Krystal negotiate for the builder to pay my mortgage rate lock extension fee, she managed to get them to install FREE BLINDS! A very nice surprise and only happened because of her constant follow up and professionalism with the builder. When it came time to close, my flight got delayed by a day and she flawlessly moved everything ahead one day. I'm sure it was no easy task, but to us, she made it all seamless to us. She gave us a personalized gift basket that included stuff for the whole family including the dogs. The best part was finding out she donated part of her commission to a charity of our choice in our name. Thank you to Krystal and Roots Real Estate for helping pets of Pflugerville. If anyone is reading this, look no further - Krystal is the agent you need. She makes the home buying process so simple, very quick with her responses and cares more about her clients than earning a paycheck. We will use Krystal again in the future if we are in the market for an agent again. read more

When Krystal worked with me to lease my house, she was 100% all in: helping me to stage my house, researching the neighborhood by visiting other rental properties, and creating a fabulous TourFactory virtual tour link for the lease listing. Krystal knew what to do every step of the way, and I trusted her judgment completely. She has excellent communication skills and responded quickly whenever I had a question or request. When the perfect tenants wanted to sign the lease, I wasn't surprised because really the ultra capable Krystal was representing the property. She's also generous, giving the new tenants a beautiful gift basket on the day that they moved in. She was genuinely happy for all parties, and I couldn't have done it without her. Both Krystal and Wendi take great care of their clients and their community. Roots is generous in making charitable contributions, donating 3% of their commission from each transaction to a charity of the clients' choice. Krystal also helped me with referrals for painters, roofers, etc. Krystal and Wendi communicate all the time and the teamwork at Roots Real Estate is something special. I highly recommend Krystal and Roots Real Estate whether you need help with a lease listing or you are looking to buy a new home. read more

Krystal was awesome at helping find me a great place to live in a high demand area! She helped me hone in on neighborhoods that were both desirable and affordable. She was very willing to meet in the evenings and accommodate my hectic schedule for showings. It didn't take long and she helped me find a cute house in Crestview that was perfect! I would absolutely use Krystal and Roots RE again for any of my housing needs. read more

We chose Krystal to sell our Crestview house & shepherd us to a smooth closing. She was absolutely the right choice. Krystal was just the kind of calm, professional, resourceful, responsive, wise & patient presence that we wanted advising us & acting on our behalf. She negotiates well & has excellent instincts about how to maximize return while pivoting around potential hangups to getting the deal done. Our house sold for above asking & closed within 30 days and Krystal did a fantastic job of navigating the inevitable speed bumps that could have gotten the transaction off track. All that AND... we love Roots' values around donating a portion of their commission to a charity of our choosing. It was sad to leave Austin, but having Roots make a donation to a local nonprofit that means so much to us was the perfect bookend to an excellent real estate experience. We'd recommend Krystal without reservation! read more