I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.

The very best place to go in Ithaca for all your vision needs. Dr. Wood's office is kind and…read moreattentive, they don't try and fleece you by trying to sell you a lot of stuff, and the eye exam is thorough and precise. Having briefly gone elsewhere to one of the big name doctors, I am back here and will stay here. Simply the best.

Dr Woods is very knowledgeable, warm and funny. I have been going to him since I was very young! He…read moreis a great optometrist!

Dr. Pisacano was so very personable, realistic and collaborative. He thoroughly explained his…read moreanswer to any questions I had and was specifically interested in what I was trying to achieve and what my personal experience had been with my corrective lenses.

From the owner: Thorough exams for visual comfort and eye health. Evaluation of all vision conditions and eye…read morediseases. Fitting all types of contact lenses. We take our time and answer all of your questions.

I was not happy with the doctor assigned to me. He couldn't figure out my prescription after many…read morevisits. I use torics xr for astigmatism and still seeing blurry from my right eye. Doctor has no people skills whatsoever!! He decided to keep my old prescription instead of figuring out a new one. Absurd!!! Not to mention I paid a lot of money to just have my prescription stay the same because he could not come up with a new one. Total waste of my time and money!! After all, I still had to go to a new doctor to get an accurate prescription for my eyes.

Very safe office. Great kind helpful.staff. Dr. Smith took his time and listened to my concerns…read moretaking his time to address all of them. Staff very helpful picking out glasses. They have a good variety of frames to choose from.

Have been trying to call for 2 weeks and they are never open to stop in and just pick up my sons…read morevision prescription.

Disappointed that my eyeglass frames were not cleaned when new lenses were installed. Dirt and…read moregrime was left in the frames and is visible from the side. I called and reported the oversight but they said cleaning the frames before installing lenses is an added instruction. Huh? It seems pretty obvious that before installing brand new lenses that the frames should be prepped and cleaned. Not very happy with this laziness.

Earlier this week [I believe Wednesday] I had to make an emergency trip to IECA because I had…read morebroken my glasses in a hot tub accident. Seeing as they were the first ones open, I had picked them solely for that reason. I gathered up my two glasses fragments and off I went. When I arrived, I was confused - they had been open only 45 minutes, but they already had a wait for a repair. Concerned, I went to get a little coffee-and, returned in about 40 minutes, and they still hadn't gotten to my glasses. I was a little surprised, but I chose to wait. The technician [whose name I did not get] picked up my broken glasses after about 10-15 more minutes. Needless to say, the technician was EXCELLENT. Most places near DC where I live would have driven the screw, swiped a cloth at the lenses and called it a day. The technician: drove the screw to repair the glasses, replaced my nose pads, re-adjusted my frames back to how they originally fit, and sealed the screws with nail polish [probably common to others, but unheard of to me]... for NO charge! In fact, she refused my offer for payment, and told me to spread the word. So here I am, spreading it. EXEMPLARY customer service.

After cataract surgery my eyeglass script needed to be changed. I gave my frames to them to send…read moreout for new script to be installed. They told me approximately 2 weeks. I called after 2 weeks and they we not in. I called a few days later, still not in. they kept telling me they didn't know why they we not in. All I kept getting was NO ANSWERS!! I asked why didn't they call their vendor. 4 weeks later glasses came in I opened the glass case put a soft cloth on them to clean and the frames broke in my hand. I will never go back to these Jokers again. There are many good eye care places in our area, this is not one of them!!

I went in today to have a regular eye exam. The doctor said my eyes didn't change very much at all…read moreand I said well you know I usually wear my contacts so he looked in my file and said well your contact prescription is pretty much the same. Do you want to order some contacts? I said sure. So I got to the desk to check out and the woman behind the desk said we will bill your insurance company but today you need to pay $59.99 for a contact exam. I told her I did not have a contact exam and she said well you did and you are being charged for it. I said the contact exam is a different exam. I asked her to get the doctor and she refused!!!!! I had only one exam for my regular eyesight. She proceeded to tell me if I order contacts I gotta pay for an exam. I told her I'm not paying for any exam nor do I want any contacts. The doctor is great, but I do not appreciate trying to be ripped off for a charge for a service that I did not receive. I will never go back there again.