We were so happy to see the finished product. Great people who did the work…read more Nice window in our room. The light is great. Thank you so much.

When you know that you are going to have to spend a lot of money to complete a remodeling project,…read moreyou want to hire the best. After meeting with Lynn, we decided that his company was just that---the best. And we were right! The work was completed quickly, efficiently and without any hitches. We will absolutely call him again for any future remodeling projects, because we know him to be reliable and honest---and isn't that exactly what we are all looking for when hiring someone to work on our house?

Had a great experience here. Working on a building project in Indiana but didn't have enough time…read morelast time we were there to look at everything at the Indiana ProSource location, so we called the Grand Rapids location to see if we could finish making some selections. We were able to make an appointment that fit our day off and received friendly and helpful service throughout our visit. Each location is a franchise so I don't even think the staff here earns a commission if we pick things that will eventually be ordered in Indiana, but the staff member was very understanding and remained generous with his time throughout our appointment. Can't speak to quality of materials yet, but thankful for the positive browsing experience!

I write this review nearly 9 months post our experience with ProSource and a Highly Recommended…read more"flooring installer (ProSource referral). I waited to provide some time and distance to have the opportunity to reflect and assess with greater objectivity upon what was largely a costly, challenging and emotionally difficult experience. In taking a degree of ownership and accountability I highly recommend you do your homework. You owe it to yourself to take the time to complete due diligence regardless of the resource you select to partner with for your home remodeling and/or new build. Don't rush due to initial perception of potential cost saving for either products or labor/installation as sometimes one gets what one pays for. Also, consider prior and current supply chain issues which may impact choices and ultimate product selection. As it was stated to us, "don't think you're the first or last people to have poor flooring and/or poor installation". Sadly, we experienced both. The message is quite correct; but frankly, no one wishes to "be the one". And, should it transpire that you indeed "are the one", you'll want to hear and feel the support of both the product supplier and installer; who was referenced by ProSource--as a highly recommended, top installation contractor. Assure yourself that the installer will use approved products and techniques during installation which will not void guarantees despite whether the product sourcer and installer feel "is best"; (if installation guidelines state "no glue"; it means no glue as warrantee will be voided). Personally oversee the work at regular intervals to catch and communicate the installation of bad flooring and intervene with the process immediately. The installer placed nearly 80% of the flooring with nearly 60% of that being defective. Had we not evidenced this and stopped installation the installer would have completed the work; expecting full payment. Interestingly enough, it is common practice that the flooring manufacturer and/or distributor will reimburse the installer both time and money in instances of installation of defective flooring. Although, in instances where the installer uses unapproved techniques for installation this practice can become even muddier for the purchaser. "HUH"!! Since when does someone receive payment for knowingly delivering substandard product and work? While ProSource did Re-order and provide the entire amount of flooring to complete the work; the installer begrudgingly removed the defective flooring and installed the new product. On the day Re-work was to commence the installer asked us "isn't there any way you can live with this?" To which we responded, "no, would you?" Despite providing an air cooled environment, cold water, and a meal for the installation crew the owner of the installation company was surly and gruff throughout the Re-installation effort. In the end; your standards and what you're willing to "live with" likely far exceed the standards of those doing the work. Assure yourself that you'll receive what you've paid for; quality, timely products and installation which endure and stand the test of time.

Great selection and locally owned. Been going here for years. Love their people. Checks or cash no…read morecredit cards. Good for them!

Looking for drawer pulls, accessories for your new bathroom or new door knobs? Want to shop local…read moreversus online? Want to touch and feel before buying? This is your place! A hidden secret that has been around for years! Local family business with friendly employees and a huge selection. Love this place!

Ben did a great job on the flooring and kitchen job in one of our rental properties. I highly…read morerecommend his services. He stayed on budget and even saved us a little money on labor costs.

From the owner: For all your renovation needs and handyman services…read more bathroom and kitchen remodels.

Our experience with Williams Kitchen and Bath (WKB) Let me…read morepreface this with, we considered WKB because they were our previous source and/or vendor 18+ years ago (2004-2005) when we had our home built. Our contact at that time was/is Stacey Burke. Fast forward to (2022) I reached out to Stacey requesting an RFQ for our kitchen remodel. Please note, I was reluctant because 2 years prior to our remodel (October 2020) I stopped in their showroom on 29th street; and the over-all customer service was horrible. The couple that walked in, 2 seconds before me - they were greeted and for sure asked "how can I help you". I wasn't greeted at all. I then proceeded to look around and again, not one single representative said one single word to me. I observed the interaction with the other guests, and it was totally different than mine. Keep in mind I simply wanted to purchase closures for my existing cabinets. It was at that moment that I realized I am being discriminated against. Now let's discuss our 2022 remodel experience. When I reached out to Stacey, I never felt as though I was the client/customer - I felt like I was a bother at times. In fact, I requested to either meet her at the showroom (on 29th street) OR to come over to our home. I wanted her to come over because we were still in the planning phase of our project and we wanted her to review our current layout, provide us with her professional suggestions etc. Initially she told me "I only have about 30 mins or so to spare in between meetings/clients" (paraphrased). She did eventually come over to our home and she did meet me at the showroom and she for sure provided us with measurements that were not accurate. Please keep in mind that I had stopped by the showroom a few days prior to our appointment and the customer service was worse than my visit back in 2020. There was another guest in the showroom and the front desk representative was assisting them. I then started browsing, patiently waiting on someone to answer my questions. There was a total of 5 employees and not one single employee said one word to me. The front desk representative wrapped her conversation with the guest and started having a "non-work" related conversation with another employee. I politely asked, "when you're done chatting, may I have 5 mins of your time". The Front Desk rep attempted to assist me with an uncomfortable glare as though she wanted to say, "how dare you interrupt our conversation". I did follow-up with Stacey informing her of my experience and I also suggested that the staff consider taking an unconscious bias or diversity and inclusion training. Once again, It was at that moment that I realized I am being discriminated against. Now, for the over-all ordering of my cabinets, sink, counter-tops and faucet. I originally wanted a one-stop shop experience only to learn that it's not necessarily smart spending. We ordered our counter-tops and faucet separately. My cabinets overall are extremely poor quality. We had one cabinet door arrive damaged; the delivery experience was horrible. There was one white guy and one black guy. The black guy did ALL of the heavy lifting with no assistance from the white guy. (We have this on camera). The white guy was the driver, and he did the counting of each item ensuring that we received the items that we ordered. There were/are so many dents/nicks on the product, and it is because of the poor packaging and the black guy literally rolled each of the (heavy) boxes because they were too heavy for one person to carry. We ordered our sink from WKB, Stacey told us that it would be a few weeks out in terms of delivery, and that it would not arrive prior to the cabinets, we were never told when the product was arriving and one day out the blue we look up, doorbell rings and it is WKB delivering the faucet. (prior to the cabinet delivery). The day of delivery for cabinets we were told they'd call us, and they gave us a time window of 3 hours. The drivers were like 3 hours early and we never received a call. When we placed our order with Stacey, we were hoping to have some sort of "thank you for shopping with WKB" or perhaps "we appreciate your order". Instead, we have emails that are forwarded to the finance department with me as a (cc), it was very difficult to understand if there were actionable items for me or if it was simply an FYI. When it was time for me to make my final payment, I provided my credit card information over the phone and Stacey followed up via text on 11/28/2022 "the cc ending in xxxx was declined Fyi". I responded 45 seconds later with "no?? plenty of $ in my account". Ultimately, she realized that she "typed a digit wrong, sorry she's trying again". We had follow-up questions, and we didn't feel as though our issues were resolved. There was times Stacey would use text and there were times that she used email. I mention this because I never knew which form of comm

We ordered kitchen cabinets several months ago and they came in fairly quickly. We discovered some…read moredamaged items, so we promptly ordered replacements along with some additional add-on's via email after a phone call with our designer. There was no confirmation that our designer received the email, or really any communication until we emailed, called AND stopped in to check in on it. I finally called our designers manager just to get him to respond with an inventory of everything he ordered for us, including pricing. The lack of communication caused our initial replacement order to be wrong, including straight up missing critical pieces like the panel for our dishwasher. I emailed again today to let them know the replacement cabinet that was delivered is not right, and honestly, my expectations of them are so low at this point. I'm sure I'll be emailing them in a week asking for an update. For a company who prides themselves on quality, service, dependability and reliability - they have some serious work to do.

Our miniature schnauzer that we rescued in February this year needs grooming…read more We took her to Woof and Wander early April and again yesterday (late June of 2025). Both times scheduling was a breeze via text messages to them. They were able to work her in within a week from the request. They have been professional and took great care of her and listened well to what we asked for. I learned since her previous grooming then my giving her a bath in between about a month ago using the dog shampoo in the house that Tasha has dry skin as I noticed some flaking of dead skin on her coat. I had a dog lotion on hand as well that I started massaging into her coat every few days to help alleviate any discomfort and itching she had. When I brought her in yesterday I conveyed the information to the staff. And asked for a hydrating shampoo for her dry skin. Not only did I pick her up looking adorable and fresh but I received a text from my groomer letting me know they found some blackheads and clogged pores on her body and suggested instead of applying the lotion going forward, to bathe her with a special shampoo in between grooming and they sent me the link to it. I truly appreciated that extra care and attention to my sweet baby girl and ordered it immediately from Amazon. I will continue going to Woof & Wander for our grooming needs and would definitely recommend them! They have very reasonable prices and take great care of my dog. Thank you!

Love coming to Woof and Wander for our, American bully, Ghosty's grooms! The whole team is so…read morefriendly and does a wonderful job every time! They care so much about you and ESPECIALLY your pup. They love seeing Ghosty more than me haha. They are also very good with communication when to come and when to pick up and also are so informative on how to care for your pet to make grooming appointments easier for everyone. Definitely take your pet here to get pampered!

On time! Communication was great and per the quote (aside from a slight modification that would…read moreensure the proper fit). I will look for this team again when I next have need for assistance around my home. Competitive price!

From the owner: Family operated remodeling and building business. Our goal is to improve and develop methods for…read moreeach customer's needs. Helping to accomplish everyone's desires to enjoy of a remodeled kitchen or building a room addition for a newborn, without breaking their pockets. We take pride on our services, as well on our jobs. Our team keep on searching for the best products and learning to improve our prices and keep on the track compared to the states and national average cost of services. Our choose of items and materials for all jobs high quality is a must.