Very good dentists and hygienists but be very, very careful with your insurance paperwork. Make…read more100% certain that 1) they have completely reviewed your paperwork and are "in network", 2) they prefer Delta Dental so make absolutely sure that that is listed on your insurance form. Though the quality of care is very good, the insurance billing is horrendous and you will be fighting to get a claim paid without being on the hook for a LOT of money.

I did not have a good overall experience with a dentist there but I have revised my rating from two…read morestars to three stars as there are nice people that work there. I have moved my care elsewhere.

Love Dr Whitney. He is both an encodings and a periodontist so I was able to avoid two appointments…read moreto address my concerns. Very gentle and knowledgeable.

Unfortunately, the office experience was so appallingly poor with Julianne, that I could not…read moreconsider traversing the landscape again for the comprehensive and expensive procedure. From getting paperwork issues resolved, to lack of acceptable response time, to late appointment, and inability to get a hard copy of Treatment Plan, cannot justify gambling with this office, Dr. Matteson may be excellent, but he really needs to consider getting a professional and efficient front desk employee, as that is the first consumer impression into his business.

I had a terrible experience. i ordered teeth and they were delayed for almost a year! they were…read morewrong over and over. after a year I asked for a refund as I had not received teeth that functioned and was uncomfortable going to the office over and over again and for the price I was paying I expected better service. They initially said they understood and would refund. Three days later they told me they were no longer offering the refund. I used care credit for this because I needed new teeth and now I am in debt for teeth I don't even have and I was sent a letter by this company saying that they will no longer see me as a patient so now i can't do anything but pay for something I don't have. unprofessional, unexceptable.

Never did I think I would write a recommendation for a dental team but here I am. I came into this…read moreoffice a little over a year ago with so much dentist anxiety it's hard to even explain - but Riverstone Dental has really shifted so much for me over this past year. Stephanie deserves a lot of the credit truthfully ... she has been so kind and built my trust and has taken it really slow with me to get me as comfortable as I am. She's really someone I very much respect for her care! Life changing isn't even the words to explain it truthfully. While she's the bright star for sure and deserves big kudos - everyone else has truly also rebuilt my trust in the dentist experience and I just wanted to share my thoughts. If your nervous have some bad experiences with dentists or are just looking for a new team I would say hands down no one else I would trust more than this team. Appreciate you all and very much am grateful that you have make patient experience a priority!!

I DO NOT recommend this dentistry based on the following events…read more I'll start with, the two stars which is for; Great up to date equipment. Very very clean. Now I was a customer (after my experiences I wouldn't call myself a patient), for three years. So when I first walked into the office, toured then sat down with office manager....discussed insurance. I was told by the manager one way to pay, but when I came in for first cleaning, staff at desk declined that option. Unfortunately I forgot the exact issue, but when I spoke to that manager (2021) apologized. Hmmmm, ok. In the Spring of this year, I was sitting in the car while my wife went into the store to get pain soothing liquid for tooth suddenly began to hurt. I called the office (weekend number). The young employee not too interested was sort of listening but she would ask what did I say, long pauses because she probably had something more important. Well, three minutes into the call, my vision began to blur...wife came to the car I gave her the phone. NOW the employee was concerned. So I was later contacted and provided a prescription. Im not a pill guy. I went to the office on Monday and asked to be seen. The pain was bouncing around. That dentist told me since I couldn't truly identify the exact tooth, she didn't feel comfortable with treating me. I'm sitting in the chair shocked. Asked what to do. She said I'd be referred out of the office. I called that office......next appointment would be six weeks away !! Hmmm, severe pain. Fast forward after numerous calls to young rude staff at desk...I get an appointment for a ROOT CANAL I arrive for my root canal appointment and was hoping to do a payment plan...NOPE....all three front desk insisted I had to pay 3K upfront. No one offered an alternative. So..... I paid, and went into my appointment. Oh....just to add the ambiance.....the dental nurse and dentist spoke entire time as though I was non existent. I was surprised. At least they gave extra shot for pain BUT...super rude and I'm a veteran and am not sensitive.

My experiences with Dr. Olaru and his exceptional staff have left me feeling very happy to be a…read morepatient at Mountainside Oral Care. I'm not a great dental patient and have been known to cancel many appointments out of pure anxiety. I felt comforted by Dr. Olaru's caring manner which was immediately obvious during his questions. The procedures I've had performed there have been done with compassion and pure professionalism. His vast knowledge of oral health is evident. When I first came to this area I used a dentist that advertises heavily about sedation and success with patients that have anxiety about going to the dentist. There was absolutely no element of his consultation or interaction with me, before or after procedures, that made me comfortable. Dr. Olaru and his staff leave me feeling very confident that they know what they are doing, like what they are doing, and care about me as a patient.

I moved to Coeur d'Alene 7 years ago. I searched for a new dentist and had awful experiences with a…read morecouple different offices, which resulted in me going several years without any dental care. I knew I had several cavities that needed treatment but I didn't know where to go to find someone I could trust. Luckily I called mountainside oral care and my call was answered immediately by Dr. Olaru himself, who listened to me intently and truly cared about my concerns. He answered several questions I had and never once made me feel bad or uncomfortable about neglecting dental care for so long. The staff at Mountainside is awesome. Being a small operation, they are very personal and really care about you. Dr Olaru worked with me to come up with a plan to get my mouth healthy and free of decay once again. He prioritized my dental needs and strives to make it as affordable as possible, unlike other offices I had visited which seemed to steer you toward the most expensive options. His work on my teeth has been extraordinary. I can smile confidently again knowing that my mouth is healthy. I couldn't be happier with Dr Olaru and the staff at Mountainside Oral care!

Just lost a customer today. Don't go to Spokane Valley. They want try to sell treatments you don't…read moreneed. Waste of time and money

Went in to get s set of Dentures , paid the 29 dollar fee for X rays and assessment, they took X…read morerays and they told me I had had to have all my teeth pulled before I could get dentures, but before they started to remove my teeth I paid $200 cash to get things started to have a Mold taken of my teeth, Why take a mold of my mouth with my teeth still in was to ensure I would use their services, ( Bait) . After removing my teeth they used the mold they took before my teeth were removed to make my set of Dentures, why not wait to take the impression of my mouth after my teeth were out is beyond me, Results were the First set of Dentures fit Horribly, So a Second set of impressions were taken 2 weeks after removing my teeth and took about a month to remake the 2nd set of Dentures, the results were Horrible. The proportion of the Top teeth were very large compared to the bottom set, So I went in again to discuss my concerns and was treated like I was Trash, So the Owner which is the practicing Dentist on site, after arguing with me, She Agreed that the 2 ND set of Dentures did not fit correctly and I was told to Throw away the 2 ND set of Dentures She then Personally took impressions of my Gums for a Third set of Dentures to be made that would fit correctly ,Meanwhile it has been 2 months since my teeth had been removed , Meanwhile i was Continuesly asked to Upgrade my policy, it took another 3 weeks to complete the third set of Dentures that the Upper set of Dentures did not look right and was told that they would have to remove the Soft liner for them to look right, after they removed the soft lining the dentures kept falling down and I was told to purchase Sea-Bond so they would remain in place, which they did not... Meanwhile it had been almost 3 months since my teeth were Removed. This all costed me With insurance over $4,000. I Contacted Corporate office for a Refund due to their Policy of Satisfaction Quaranteed and was told I would ONLY receive $1,395 back. This Dental office is a Bait and Switch routine, They prefer $$$ over Patient Care.

Nothing but the best. Had a crown installed today. Same day service. Dr. LaRose and Amanda were…read morewonderful. I had #9 replaced; could have left looking like Alfred Newman. They completed the crown installaton right away. Now I look like Dustin Hoffman, or at least some people say that!. Not sure if that's a good thing. What is good, no!, GREAT, is the care, completence and considertion I receive each time I visit the practice. Highly recommend without hesitation.

I have been going to kootenai family dental for a few years now and I am not sure what took me so…read morelong to tell everyone how wonderful they are. I knew after my visit this morning though that I had to. I wish I knew my hygienists name but I was very overwhelmed when I left that I forgot to ask. I have been going through a lot and this came up when updating my medical history. They were so thoughtful and kind to me and went out of their way to make me feel calm and comfortable. I've never felt relaxed at the dentist and this visit was the spa experience I needed! Forever grateful for this place and it's wonderful team of caring professionals!