Absolutely HOPELESS COMPANY, never again
I ve done a few international funds transfers over the years through various companies, but none with such a terrible and laughable experience,
First of all they wont tell you the exchange rate unless you call! so everytime you want to find out the rate, you cant find it online FAIL (every other company does it)
Second, they do have a rate on their website, but its just a guide, fair enough, better then nothing but no where does it say its not the same rate FAIL (how irresponsible)
Third, they charge a fee which is expected, but they dont tell you whether the fee is subtracted or added on FAIL (every other company does it)
Fourth, they rejected my payment because it came from an account with a different spelt name!! FAIL (no other company does it). Apparently its the law, its a pity every other funds transfer company must be breaking the law too. Note: had I gone into a branch and deposited the funds directly into their account, there would be no identifying information
Fifth and the worst, was the fact that you cant choose the amount of foreign currency you are sending !!!! so you dont know the rate, you merely have to guess the amount!!!!!!!!!!!!!! and if you have to send a specified amount eg lets say $1000 USD, thats impossible according to them FAIL (every other company you can do it)
Sixth, I received a funds sent overseas submitted confirmation email and then a phone call saying it didnt go through. FAIL
BACK TO OZFOREX FOR ME, never again, read more
