Nick was our guy. He was amazing. We went in with not a real idea of what we wanted. He was able to…read morenarrow it down to 3 vehicles. Then it was easy. He understood our needs and found us the perfect vehicle. Unfortunately someone ran a stop sign and totaled that one. I have faith that Nick will be able to find me something else that is perfect for me. He really went above and beyond. He helped us with wealth management ( even though we have none) retirement information. Great guy great dealership. They are not salespeople and do not get commission so you know they really are there to help. Thanks

Two days ago, I went out to take a look at their cars, after a friend suggested to me that the…read morebrand was good. I'm a little leery about a brand where you might not find service all that often, especially after having a Volkswagen and moving to a small town. As I started to look a salesperson emerged from the building, Keith Glover. I always hope that sales people will be honest and helpful. He was very friendly, as I explained to him that I was being nosy at this time and couldn't buy anything. I told him what kind of car was on my mind, so as they didn't have that exact configuration, he moved me to something I wouldn't even consider. Still, he wasn't really doing the wrong thing, it was just fruitless, as was his asking me if I wanted to take a test drive. I asked him about PZEV (Partial Zero Emissions Vehicles) since I'm planning to move to California and would not like to trade an almost new vehicle at a huge loss after a year. He went into a lovely story about Cleveland and Ohio, and pointed to the emissions information on the sales sticker, but never really answered my question. I know there are salespeople who do a good job, but in these difficult times, can they afford to be less desperate? I realize that he wanted to give me a "good presentation" but he was misleading and probably hoping for a quick sale even though I told him I couldn't. No harm done.

My daughter bought a car from here 7months ago and the engine started knocking even though the car…read moredid not have a warranty the owner Harold offered to pay for a new engine and we paid for the labor. I would recommend friends and family to visit him when they are shopping for a vehicle.

Elstro has helped me several times, and my most recent visit was just as great as usual. When my…read morevan started acting up last Thursday, they got me in first thing Monday, even with the short holiday week. As a single mom with a full time job, I have limited time and heavily rely on my vehicle, and I trust Elstro to diagnose issues honestly without pushing unnecessary repairs. Matt quickly found the problem, ordered the part to be delivered asap by his supply truck, and reminded me I was due for an oil change and asked if I wanted to get it taken care of while I was there because he knows its hard for me to find time to get the van to them! During the multi-point inspection, he showed me that my drive belt--which had been cracked since I bought the van--was now in much worse shape. He always explains what can wait and what can't, but this time it clearly couldn't wait any longer. Thanks to the inspection and photo, I felt confident getting it replaced. He ordered the belt immediately and fixed it as soon as the part arrived. They also noticed my taillight and license plate lights were out, so they replaced those too--saving me from a ticket and keeping my van safe and reliable. I cannot express how grateful I am for their services and also appreciate them squeezing in my oil change and repairs when I was just there for a diagnosis. They have a quiet, clean waiting room. They are friendly and explain things well. No one wants to pay for auto repairs but if you have to, I highly recommend Elstro Auto!

$139 hourly, the dealer is $140. terribly high mark up on parts offer NO service like shuttle…read moreservice or car drop off! I've been a customer of Elstro Automotive since 2018, but unfortunately, the quality of service has steadily declined while prices have continued to rise. My most recent visit was for a diagnostic test, and they told me the issue was with the ECM -- which turned out to be completely wrong. I ended up paying for two diagnoses, one from them and another from a different shop that correctly identified the real problem. After years of loyalty, this experience was frustrating and disappointing. I will no longer be using their services and would advise others to verify any diagnostic findings before committing to repairs.

Everything's cool as long as you're on time. Other places have grace periods but if you are a day…read morelate, oh my God Aaron it's gonna hassle you and harass you and instead of working with you while you are working on trying to get the rest of the money. happens it's not like we have money to shit out and put it in our hand and hand it to you. This is why we are with your establishment because we are poor bitches and can't make money like everybody else to get a decent credit so we're forced to do the buy here pay here. I will be so happy when this car is paid off because don't you even think about asking me if I want another car through you know I'm not answering the phone when Aaron calls anymore. I am not going to deal with it so if you wanna go to JD Byrider, keep in mind you're gonna be harassed if you're a day late. And don't let them bully you in making you bring in pay stubs after you bought the car. If you are a day late don't let them ask you to see your bank account that is illegal practices. You already bought the car they have no right to see your pay stubs and your bank account. The only time they have a right to do that is when you are purchasing the car do not let them bully you. is probably the worst person to deal with hands down.

From the owner: Byrider Richmond offers Buy Here Pay Here financing, used cars, and flexible in-house financing for…read moreall credit types. Affordable down payments and easy approval-visit us today!

I bought a Hyundai Sonata from Integrity Motors a few years ago and was completely satisfied with…read morethe experience and the vehicle. Everyone was nice and payments were easy to make. Thanks!

This company will sell you a junk car in a minute this owner will sell you an unworthy car that…read morewill break down in a minute . Then he refuses to back up his product after the fact . He's running the biggest scam in Richmond please look elsewhere for a car deal or you will be very sorry that you didn't . Trust me I have the information to back up what I say . Plus he has recently sued by his customers that tells you everything you need to know you've been warned .

We sold our trailer in 6 hours. We needed a replacement quickly. Everything local had to be…read moreordered and was 10 weeks to 5 months to order. I saw a new Sure Trac Trailer with a Midway Trailer Sales sticker on it. Looked them up. They had just what I wanted and were better priced than other dealers, even further away. Easy transaction, made deposit by phone. Went up Saturday and Brandon breezed through the paper work. Had Seth help set up the trailer for our truck as this was our first gooseneck. We found that the factory ramps obscured the rear tail lights. Seth immediately suggested a fix, got it approved in minutes and quickly installed additional lights at no cost that should keep us out of trouble with Highway Enforcement. Special thanks to Seth who got us on our long trip home in record time. Everybody at Midway was super nice, knowledgeable, and easy to deal with.

We are moving across country and 80 miles outside of our third day's stop, our bearings blew and we…read morelost a tire. We put on the spare and limped off the interstate. It was after 6 pm on a Friday so everything was closed. Apparently, while limping down the side of the interstate, we picked up a chunk of metal in the second axel tire too. First thing I did was start looking to see who was open Saturday and see if I could find the tires online. At 7am, I started making calls, closest to furthest. I needed a tire, a new spare, bearings and a flat fixed. I was dreading that it was Saturday because I knew everyone would be booked up. Walmart tire center didn't have any of the things I needed. The closest trailer shop didn't either. Next on my list was Midway. I called slightly before they open but they picked right up. Not only did they have everything I needed, but they said, "come on over, we will fix you right up." I unhitched the trailer and headed over. They immediately helped me, replaced the blowout, got me new bearings, (plus a spare set,) fixed the flat, and all while doing that, discovered it had a slice on the inside sidewall. Had they not noticed, that surely would have blown before we got home. These guys are super knowledgeable and skilled at what they do. In addition, they didn't charge us labor because he said it was costly enough to move across country. All that AND I was gone within 30 minutes!! I love these guys. Go visit, buy trailers, get service and tell them Karen says hi.