We were in the market for a new vehicle and had a great experience working with Josh Hodapp. He was…read moreincredibly helpful, answered all of our questions, and made the entire process easy and enjoyable. If you're looking for a new vehicle, I highly recommend asking for Josh. Thanks again for helping us with our new Jeep Trail Hawk

I purchased a used Honda accord for my 16 year old. They had a week to detail and get it ready…read more Picked it up wasn't detailed at all! We took it through a car wash well the drivers side door started pouring in water! I call tell the finance manager he said he would let Jon the salesman know since we had to bring it down already to get scratches and dents fixed and a full detail! Well let's just say we picked it back up the next day seal is not fixed since we double checked by running it through a car wash! They used green touch up paint for a sonic grey pearl car! The manager was very unprofessional along with the salesman that sold us the car. i told them my honest opinion that I went against everyone who told me do not buy from Wetzels And if your going to be a salesman he should have looked over the car and made sure it was clean and perfect as a young man was excited for his first car. Pretty sad the manager says we aren't getting a loaner he will call when the part is ready as he is walking inside with our salesman tells us have a nice ride home knowing that water can get in the car! Jaret the other young salesman gets a lubricant to take off writing they had Left on the head light from the first time we picked the car up! Mind you the sales manager and our salesman stand inside laughing at us. DO NOT BUY From the dodge Chrysler and Jeep lot! I will be getting ahold of the better business bureau! Also had no idea we had 3 days or 300 miles to return! Worst experience ever!

I went to Cronin Nissan and met Brandon. Very upbeat , likable young man. He sold us a 2024 Nissan…read more He told us that the previous owner had not returned one of the key fobs. Fine, we'll wait. The day after we drove away the fob that was given to us started falling apart. We were told hat they would repair it on Monday. Monday came, we went out there. The "key guy" was on vacation, so no repair. So now, I have a car with a broken fob, ad someone out there somewhere has a fob to my car. I will NOT be going back here, nor will I recommend them.

Make quotes they don't live up to and good luck talking to them again about your service, won't…read moreanswer messages and won't call you back

They are nothing but crooks, don't bother. And definitely never use their rental car service. They…read morewill rent you a car with OLD tires that pop and then try to make you pay full price to replace it.

Came here after being at a very unhelpful Chevy dealer about an hour away. We were from out of town…read moreand needed immediate service for our vehicle. They got us right in and were done even sooner than they estimated. Everyone very friendly and accommodating. Thanks Wetzel Chevrolet!

Dan Zappia from Cronin contacted me about a 4 Runner I had listed for sale. The dealership offered…read moreto buy it and Dan made it a very simple process. We agreed on the price, I dropped it off, signed a few documents and had a check at my house the next day. Contact Dan if you have a car to sell. He's good to work with.

Let start with this place sucks. AVOID IT AT ALL COSTS…read more Absolutely terrible experience with Cronin of Richmond. After my vehicle was totaled with only 6,000 miles on it, I tried to get a refund for the warranties that were never even used. Nobody ever explained that the warranties were refundable, and nobody mentioned anything about cancellation policies when I purchased them. Trying to get answers from this dealership has been nothing but frustrating. Nobody answers the phones, nobody calls back, and every conversation feels like a different story or another excuse. Kaleb and Stephen both seemed completely unorganized and unhelpful throughout the process. It honestly felt like nobody knew what they were doing. Customer service after the sale is nonexistent, and they make you feel like they only care once they already have your money. I would never recommend this dealership to anyone. Save yourself the headache and go somewhere that actually values honesty, communication, and customer service. This was being nice, i wish i could say what i really wanna say. This place deserves zero stars.

I took my 2019 FORD Ranger in on Monday 5/18 to diagnose a HVAC problem, they couldn't find a…read moreproblem but stated there was a code, Ford TSB states repair is to replace the temperature control box, my service writer was Marty Weiser who in return ordered said parts and scheduled repair for next day 5/19, dropped vehicle off at 0800 and received call at 1600 (4 PM) that vehicle was done. They had to remove instrument panel, center console, and front seats, when I picked up vehicle you couldn't even tell anyone had been in there, excellent job by the repair tech and to Marty Weiser for getting the job done in a timely manner and keeping me informed during the process.

My company vehicle broke down on me the techs and their service rep Peyton was helpful and very…read morequick on the turnaround to get my vehicle running again they kept me updated every day with what was going on .When I ever have a problem with my ford I will definitely go back .

My daughter bought a car from here 7months ago and the engine started knocking even though the car…read moredid not have a warranty the owner Harold offered to pay for a new engine and we paid for the labor. I would recommend friends and family to visit him when they are shopping for a vehicle.

The service department is the absolute best. I have had my RAV 4 in four times and each time I was…read moregiven fast, honest, pricing . Try them out!

I wish I could give a half star or less on this one. Wow, where to begin? I would suggest you buy…read moreelsewhere, I was sold a vehicle they knew was defective. (Air didn't work, they owned and drove it several thousand miles). I had it in their service department over 10 times in the span of a year and they either couldn't or wouldn't fix the problem. Vehicles were overpriced and service was unfortunate. They were all very nice though, which I would expect for the amount of money they took from me. Dumped the car and will never do business with these clowns again.

Elstro has helped me several times, and my most recent visit was just as great as usual. When my…read morevan started acting up last Thursday, they got me in first thing Monday, even with the short holiday week. As a single mom with a full time job, I have limited time and heavily rely on my vehicle, and I trust Elstro to diagnose issues honestly without pushing unnecessary repairs. Matt quickly found the problem, ordered the part to be delivered asap by his supply truck, and reminded me I was due for an oil change and asked if I wanted to get it taken care of while I was there because he knows its hard for me to find time to get the van to them! During the multi-point inspection, he showed me that my drive belt--which had been cracked since I bought the van--was now in much worse shape. He always explains what can wait and what can't, but this time it clearly couldn't wait any longer. Thanks to the inspection and photo, I felt confident getting it replaced. He ordered the belt immediately and fixed it as soon as the part arrived. They also noticed my taillight and license plate lights were out, so they replaced those too--saving me from a ticket and keeping my van safe and reliable. I cannot express how grateful I am for their services and also appreciate them squeezing in my oil change and repairs when I was just there for a diagnosis. They have a quiet, clean waiting room. They are friendly and explain things well. No one wants to pay for auto repairs but if you have to, I highly recommend Elstro Auto!

$139 hourly, the dealer is $140. terribly high mark up on parts offer NO service like shuttle…read moreservice or car drop off! I've been a customer of Elstro Automotive since 2018, but unfortunately, the quality of service has steadily declined while prices have continued to rise. My most recent visit was for a diagnostic test, and they told me the issue was with the ECM -- which turned out to be completely wrong. I ended up paying for two diagnoses, one from them and another from a different shop that correctly identified the real problem. After years of loyalty, this experience was frustrating and disappointing. I will no longer be using their services and would advise others to verify any diagnostic findings before committing to repairs.