I submitted a form for interest on a Mazda Miata and tried to call/text the numerous numbers they…read morehad on their site. I finally got a reply from one of them more than a day later. I was messaging the salesman, Gabriel, about the car details, when to arrange a time to come up to see it, even the possibility of trading in my car. I was able to exchange messages with him on 08/14 and he asked for the info about my current car so that he could look about a possible trade-in. I gave him the information with no response. On Friday 08/15, I was trying to confirm a time to be able to come up to take a look at (and buy) the car. I wasn't getting any response throughout the day, so finally I called a few of the numbers listed on their site. I was able to speak to a man who said that Gabriel was off of work that day, but he would let him know I called, and said I could come by on Saturday 08/16. On Saturday morning, I got a text from Gabriel at 10am and asked if I could come up there at about 4:00pm. He said that would work great and gave me the address to come to. I left Springfield (200 miles away) to be able to arrive up there even before 04:00pm. I was halfway there, and at 02:01pm, he texted me and said that he was just informed that one of the other sales people sold the vehicle half an hour ago. So I called to confirm this with him that it was actually finalized and sold and he said when he went to get the keys for it to bring it around to be ready for me to check out, he was told another salesman sold it. I told him I had already driven half way up there. He said "Oh yeah, sorry. Safe travels home." I completely understand making sales and getting money ASAP, and I understand if other people were buying the car -- what I am upset about is that I drove more than halfway to Kansas City before being texted that the car had sold with basically zero regard for the fact I had been trying to communicate about this car for several days and set up a specific time to come up. I know there's always a "risk" someone will buy it before I am able to. The lack of communication throughout my entire experience with them was so poor and they almost acted as if I was an inconvenience to be calling and asking questions. I had to call/text 5 different numbers before I could even get a response from anyone. Then the communication with Gabriel was very limited. Had to call a different person on Friday just to make sure it was still good for me to come up on Saturday. Re-confirmed with Gabriel on Saturday that I should come up there and he said yes, that was a "perfect time" for him -- only to be texted that it sold after I had driven over 100 miles to go see it. Extremely disappointed in the customer service, lack of communication, and very little regard for my time, when I arranged an appointment and had to travel in order to go up there, only to be met with a casual text of "it sold". If they aren't communicating well with you, just don't even bother with this place. They clearly didn't care about a potential customer who was going to be paying them thousands of dollars for a car. Do better by people, because this was ridiculous.

they do not respond to emails, text message and when I called them to send a video of the vehicle I…read morewas interested in, the manager said e would d it the next day or two....never did. TERRIBLE customer service before even try to by the vehicle!!!

They were very helpful and it was so quick and easy to get a process started and they informed us…read moreof something we didn't know was on my credit that shouldn't have been there and understood the situation I will definitely be coming back to this amazing auto outlet

Thank you Bill and Lonica for the superb customer service, with my recent vehicle purchase. I have…read morepurchased multiple vehicles from this dealership and this was by far, the most excellent experience.

Treated me like mileage not a customer. When I went in to buy my daughter a car, I was told of…read moreseveral cars then ask to fill out the application for the loan. They got all my info and said I was good for the loan but I lived too far away and they didn't want to work with me because of the distance. I live 40 minutes south and there are not very many places that offer the buy here pay here that are affordable with in 30 miles of where we live. So they were a good choice and had a nice car that we were interested in purchasing but they turned us away because of distance. Do not recommend this place at all.

From the owner: Used Car Sales, Buy Here Pay Here, Auto Financing, Car Dealer, Car Sales, Truck Dealer, SUV Dealer,…read moreBuick, Ford, Chevrolet, GMC, Dodge, Jeep, Chrysler, mostly American Made Cars and Trucks

i received a 2010 acadia in november 2022 to replace the 2010 dodge journey i purchased in…read moreseptember of 2022. the reason for the exchange of vehicles is because the dodge journey stopped on me multiple times. the acadia has been in service "3 times" for two weeks each time. today, i went to j.d. byrider 2520 burlington st. north kansas city, mo 64116 and spoke directly with the general manager jeff allen!!!!! i spoke directly to general manager jeff allen who told me he was taking my acadia for a test drive to see what the issue was (so he said) and to give him 20 minutes to drive the acadia. i waited for jeff to return for 2hours, even though i saw jeff pull back into the lot. i left the lot after no one was able to find jeff (hey jeff this is not hide and seek). after leaving the lot i call 4 times and no one has seen jeff still. his office extension keeps going to voicemail. do not purchase a car from byrider they prey on people with credit challenges by sale vehicles for double the market value with high interest rates. save yourself the headache and frustrations. iif anyone is having issues lets join forces to protest, do a press release, or file a class action lawsuit reach out to me!!!!!!

For a company that sell cars they don't seem to know what they're doing in the paperwork dept. My…read morewife went to get our vehicle registered and the inspection sheet was done wrong, and then they didn't notarize the Lien release. Went back and forth to the dealership and dmv twice and they still didn't have it right. I make aircraft parts. It's a good thing I don't half ass my job like this lady at jd byrider.

Navy Federal sent me a letter for a $200 rewards for opening a credit card and spending $500 within…read more90 days. This letter arrived just before the expiration date of this offer. I went online and there was an offer for a $300 reward for spending $3000 within 90 days. I tried to apply for a credit card, but had to open a savings account first. I opened the savings and then applied for a credit card I received the card, but it had a limit of $500. My credit score is over 800 and I have never had any late payments. I then sent them a message and I attached documents showing $297000 in bank accounts and millions in a Fidelity Investment account. I received this reply: Subject: CREDIT LIMIT Navy Federal Response 03/27/2024 : Thank you for your message about the credit limit assigned to your newly opened credit card account. Based on the information provided in your application and Navy Federal's lending policies, your credit card's credit limit is at the maximum credit limit you qualify for at this time. You may apply for an increase to this credit limit at any time, however, Navy Federal typically requires a new account to be open at least three months before approving an increase to its credit limit. If you have any additional questions regarding your new credit card, please let us know. Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : Additional Statements Your Message 03/26/2024 : I just received my credit card **************** and it has a limit of $500. There is an offer for $300 Rewards for $3000 in purchases in 90 days. There is no way I can do that with a $500 limit. My credit score is over 800. I sent a copy of a bank statement showing a balance of $47,180. I have another account of $249,001 and a Fidelity Brokerage account of over 6 million dollars. I have never had a late payment. Please increase my credit line to at least $5000. I pay my accounts in full every month, except for zero percent interest promotions. This seems like a bait and switch to promise a reward, but set it up so it is impossible to get it.

Recently deposited a check from USAA into my Navy Federal Credit Union account and then USAA…read moreabruptly stopped payment on this check. The bad thing is that the credit union had already gave me credit and I removed the cash. It was significant, over $5,000 for an accident involving my car. USAA had stopped the check because they thought it had been overnight end to the wrong address. Incredibly, the credit union worked with me without hassle as I worked with USAA to reissue the check. The Navy Federal Credit Union basically gave me an interest free loan for 10 days until I finally got the new check. Fantastic customer service from both the staff on location and those I dealt with by phone. I also have a car loan through them and have been very satisfied with the service I've received. Thanks Navy Federal Credit Union!

Let me preface this review by saying that Brandon never returned any of my calls as promised. I…read morealways had to call him, that should give you some idea of their service. The initial experience was fine. I had a specific car I wanted and was ready to buy. Brandon gave his whole speech about how they only buy premium vehicles and excel at customer service. The experience fell apart after that. The next morning I hop in my new car and the radar cruise control has failed, I call up Brandon, 12 hours after buying the car, and they say to bring it back in 3 days once they have a mechanic again. I do bring in the car thinking it's a quick fix. It should have been but was not. The issue was the emblem on the front had been previously cracked, they had my new car for 10 days and still ended up putting the incorrect year emblem on but I am living with that. While this was going on we were still waiting on the second car key to get "found". See the evening we were signing paperwork Brandon said there was a second key, his mechanic had just taken it home. This drug on for 3 months. Then Brandon said there never was a second key, and he was not willing to pay for what was promised. We all know new keys are not cheap, and had this been known when signing, the deal could of been altered. We were told it would have been mailed to us 3 months earlier. Lastly, the bank they use for financing is terrible. I think this banks till operates in the 80's. You have to mail a check every month with a coupon. No online banking and no direct withdrawal unless I want to drive to Lawrence during business hours. Good luck if you decide to buy from here.

Interior detailing- 10 stars! My 2016 explorer had tons of dog hair, dirt and some type if black…read morebean spill smell, dont ask! Looks and smells brand new inside! Highly recommend and friendly! Wish i had before and after

I recently bought a car from here. It had an issue & when I went back the great guys here took care…read moreof it and made it right. These are good people & I would do business with them again next time I'm looking for a car

Mike calling a woman sugar,sweetie or honey is not respectful. Don't patronize a woman buying a…read morecar. Second don't like to her either. Your selling a car and everything should be in working order and the car should be road ready. It was not. After telling you this you said you'd fix it and you didn't fix anything. In fact upon pick up its still broken. That's just crooked. I refuse to sign a lease before the cars fixed like you expected me to do. I've decided to take my business elsewhere. I smell a skunk and when I do I run.