Had a really nice experience buying here today. Mike Gard was upfront and honest. Financing was…read morestraight forward. Very little upselling... I was impressed how they asked me what was important to me in my new car... unfortunately they didn't have a car in their inventory that hit each of my "wants". To my surprise, they found one close and delivered. Great place to do business.

Fraudulent activity alert! They sold me a vehicle with a clean title that turned out to be an…read moreundisclosed TOTAL LOSS SALVAGE vehicle.

William H. Is a very kind, transparent salesman. He listened to all my needs and concerns. I got…read moreabout everything I wanted. A man that truly wants to make sure you are confident and satisfied with your product.

I am writing this review to document an extremely unprofessional and misleading experience with…read moreCable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather's legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were "ready to buy." Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: * 2024 GMC Sierra 2500 Denali ($10,000 down) * 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500's heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the "wrong" extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike ("Big Mike") agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company's page -- an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

Wouldn't leave ONE star!…read more This has been the most frustrating and unprofessional experience I've ever had with an auto shop. My car has been there since the end of July--nearly three months--and it's still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There's no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was "neither my fault nor theirs" that the part was delayed -- yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I've had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also "mistakenly" thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again -- and I strongly recommend others stay far away.

DO NOT GO HERE FOR SERVICES! By the way you will see I previously thought they were a good…read moredealerships! I was totally wrong. I went in for an oil change and later found out there was not enough oil put my car. My oil change light came over in between service and my son checked it said it was bone dry. As a courtesy they washed my which made mirror come off. Then try to charge me $650 to replace it. I asked them to put it back like it was.... they put some messy black tape on it. Which I had put glue on it. This was not notice by the naked eye. IT NOW LOOKS TACKY!

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

I had to wait 3 HOURS for an oil change. There's no excuse for that, that's just straight…read moreridiculous. Never going back, thanks a lot

I did NOT end up purchasing a vehicle from Cable Dahmer Chevrolet, let me get that out of the way…read moreup front... but I wish I HAD because I have nothing but praise for them! The ONLY reason I purchased a vehicle from someone else was because Cable Dahmer didn't have the EXACT car I was looking for... but they came so close. For starters, I was looking for a Black 2012 - 2015 Chevrolet Sonic RS 6-Speed Manual Turbo with under 100K Miles for around $6,000... and what they had to offer was a Dark Gray 2013 Chevrolet Sonic LT 6-Speed Manual Turbo with under 100K Miles for around $6,000... so close right? Everyone from the sales staff, to the customer service rep, to the finance officer were so kind, responsible and willing to work with me. They were all very patient and understanding as they bent over backwards to meet all of my requests during this Covid-19 Crisis. They were not pushy at all and they all communicated well via phone calls, texts, emails, pictures and videos despite the fact that they're based in Kansas City, MO and I'm in Dallas, TX. I was on the verge of making the 7- hour road trip up there to purchase the car they had to offer and had even placed a $500 deposit down to make it happen. But the weekend before my planned trip is when I found the car I ended up with being sold by an individual seller. In the end, Cable Dahmer was very understanding and I had no issues with keeping my $500 deposit back. I would HIGHLY recommend working with them for your car purchase needs. They are VERY professional and you'll be glad you did!

UPDATE!!!!! Great news! The manager at Cable Dahmer Chevrolet; Alex reached out to me almost 2…read moreweeks ago & wanted to make everything right. We discussed my concern & I dropped my vehicle off. I picked my vehicle today & was very satisfied. Alex followed through with his promises & he installed a front license plate bracket without asking. I'm so happy now. Thank you so very much Alex!!!!

The good: Friendly, non-pushy staff. Easy financing…read more The Bad: While I do understand buying 'as is' is a risk...They do not make sure the vehicles are maintained. All the money I had saved to get my vehicle registered has been spent to fix repairs. Every week something is going wrong with the car. So be prepared to drop money on getting maintenance done.

Metro Motors sold my son and I a 2020 Nissan Altima, and within 30 days and only 130 miles,…read morediagnosed with blown head gasket, and had to have new motor. MMKC told us to go to Kelly Tire's to get it fixed, and they sent us elsewhere. MMKC offered NO HELP financially to a $5800 repair. DO NOT go to this dealer. Bad news!

This business just underwent new management back in April, and I've noticed a complete 180 (in a…read moregood way!) from the way the business used to be ran. The new owners are very polite, and go out of their way to try and make every financial situation work in terms of being financed. I was worried coming in that my credit score was too low to be approved, but with my down payment and my trade they were able to play with the numbers and make it work! I just wanted to say thank you for getting me into a nicer vehicle than anyone else would have been able to get me into. I will definitely refer all my friends to Noland Road Auto Credit. Plus, they offer a $300 referral award for anyone you refer that purchases a vehicle! I've never heard of that anywhere else!

I had bad experience with them too. I was in market for a new car and I felt like they did not care…read moreif I buy the car from them or not and it was my job to make them happy. I went to Dave cross Motors and they fund the car and color that I wanted and deliver the car in 3days.

No concept of customer service and very arrogant, which in this economy is not a good combination…read more My only experience is with the body department. The ladies at the front desk were rude and not very well trained concerning customer service. They acted like coming into the store interrupted their busy day. When I spoke to the manager about the front ladies behavior he told me, "The front ladies didn't do body repairs." Then this manager said, " Our dealership does not have to earn people business, because they were that good." What, are you serious? When I told this manager that no one had treated me this badly as his dealership did, he said, "Then take your car some where else." What? The whole conversation was just so unbelievable I wondered if his dad owned the dealership. No manager would ever make the comments like this and still have a job. I wished I could have recorded the conversation to replay at parties or his GM. Surely, anywhere in KC would be better than this one.

Update: DriveTime & Bridgecrest - A Coordinated Scam That Lacks Basic Human Decency…read more Since my last update, my daughter went to DriveTime in person to speak directly with the General Manager, hoping for some level of assistance or at least compassion regarding the constant mechanical failures she has endured since purchasing the vehicle. Unfortunately, what she received was a dismissive, cold-hearted response. Despite the fact that she has only had the car for 90 days, the General Manager stated that because she was outside of the 30-day warranty, she was fully responsible for all major repairs--ignoring the fact that the car's brakes, rotors, tires, and oil system were already failing when she bought it. In an effort to appeal to his humanity, my daughter explained that this was her first time purchasing a car without her father, who passed away in 2022. His response? "If it was my daughter, I would let her learn her lesson." What kind of company leader responds that way to a struggling young mother? When she showed him pictures of the car's damages, he outright denied that DriveTime sold it in that condition, refusing to take any accountability. Instead of offering real help, he gave her a random mechanic's number and told her that her only option was to "sacrifice" and get it fixed herself. That meant: * Paying for a tow to a repair shop * Paying a mechanic for diagnostic testing * Paying for expensive repairs * AND still making her car payments--for a vehicle that isn't even driveable Even after all this, Bridgecrest continued harassing her for payments without any acknowledgment of the situation. Their customer service reps refuse to escalate calls, and the only response she gets is "When are you going to make the payment?" At this point, it is clear that DriveTime and Bridgecrest operate as a coordinated scam--preying on hardworking people, pushing them into unreliable cars, and offering no real solutions when those cars fail. My daughter has now towed the vehicle to a mechanic, and I will provide further updates once we receive a full diagnostic report on the damages. To anyone considering buying a car from DriveTime or financing through Bridgecrest--DON'T. This company does not care about its customers, their financial well-being, or their basic dignity. Avoid them at all costs.

A year ago I bought a second-hand Ford Escape, there and, according to them, the only problem the…read morecar had was a small bump in the bumper And I told myself a slight blow nothing happens but how the next day of getting out of the dealer the car was throwing a lot of oil when it came to putting it on the highway it was choking the band it burst the alternator didn't work the engine it had a bad elevator shaft among other things I went to the dealer to talk to the manager and they told me that I wasn't there to talk to the guarantee I talked to the guarantee and they didn't want to be responsible I talked to the financial they didn't want to be responsible anyway I went to the dealer to look for the manager again and he told me that they couldn't do anything,I told him ok I will have to take other types of letters in the matter I said and the manager told me asle as you want from there I came back after a year to see if I could change it and the same manager told me that the car had to have a value of 4,000 dollars so that they could change That happened to me in this dealership that is here in the independence, never in my life will I go to buy another car from that dealership in my life and even less I will recommend them, since the only thing they are doing is scam people by lying to them and giving false stories of every car they have there and for those who are going to buy their car for the first time, check it from the engine to the inside and do not trust the story they give you because what they tell you is not what the car really has.