Zero stars if I could. STAY AWAY FROM HERE!! This shop was beyond terrible, the owners - Katharina Steiner and her mother (their names and pictures are on their website) went insane when My husband and I tried to exchange a defective camping chair. I've NEVER experienced such terrible customer service in my life. The chair broke 24 hours after I purchased it and as soon as I walked in to inquire about an exchange (Katharina recognized us from the day before), the mother started screaming at us when she saw the chair in my hand. I didn't even get to speak before she went off yelling. We were in shock. She screamed over and over that it was new when you bought it! I said that I agree it was new, but it was clearly defective. The metal snapped at the corner joint, and I would just like to exchange it for another one. She wouldn't stop yelling and telling me she was going to call the police because they DO NOT TAKE ANYTHING BACK EVER! The police?!?! For an exchange of a product?? This was totally bizarre, terrible and shocking. Katharina just cowered behind the older woman, apparently too scared of her mother to speak. Shame on them both.
We've hiked and camped all over the world and this is the worst shopping experience I could have imagined. Please do not give them your business, it's sad because I always like to support local business but because of this terrible and shocking experience, I suggest you go elsewhere. One million thumbs down for this crappy store who don't stand behind their products and apparantly they are striving to be the rudest people in Switzerland. Oh, and I video taped her screaming at me because I couldn't believe what was happening. Shocking and sad. read more