We took my mom's final taxes to H&R Block on Ecorse Road in Taylor, MI. The main reason I went…read morethere was that last year, when I brought her taxes in, I was told they would do this year's taxes for free. Otherwise, I would have chosen a different place. To be safe, I brought all of the original documents, including her 2023 and 2024 tax returns, along with all of her original 1099s and income forms for this year's 2025 taxes. They had our documents for an entire month. Every time we called for an update, we were given a different excuse--first that they were still working on them, then that the documents had been shredded, and then that they had been given to someone else. Eventually, we were told they were ready for pickup. When we picked them up, we were charged a "discounted" price of $210 for someone who only lived for three months of 2025. That was more than they charged her for a full year of taxes last year. On top of that, none of our original documents were returned. When I called to ask about them, I was told they would look into it. To make a long story short, we were lied to multiple times--our original tax documents had been shredded. I have no idea what documents we might need in the future, and now they're gone. The level of incompetence and dishonesty throughout this process is unbelievable. Being told personally that the service would be free, only for that to be denied after the fact, is especially frustrating. Be very careful where you go and who you trust with your original documents.

Ed and his assistant was a big relief with doing years of backed up taxes for me! Affordable and…read moreunderstanding Definitely will return for the next tax season!

If you want the important tax tasks no p Completed or your…read morecalls nog returned;; please use H&R Block in Eastpointe. I paid for my 2022 1099 to be completed, and emailed to me in January 2023. I expressed that I'm in the hospital after brain surgery, and I was hung up on twice. My staff need to be their taxes and this messing things up. I will want and try calling agai

This was our first time using a professional for tax concerns. With upcoming changes for our teen…read moreson (job/college), change in employment for myself, home energy efficiency plans, changes to taxes with new administration and more...!.....we wanted an experienced hand. The staff was very pleasant and helpful, over the phone before our arrival and during the appointment. There is an attached free parking lot, and nearby pay garages. I would arrive early to is the free lot as I had to wait about 10 minutes for a spot. They offered us a tax appointment for 2019 which seemed to far in advance but I guess it's really not since the flies and that can be a busy season. So we took them up on their useful offer. We had a good experience but were called back quite a bit after our appointment. I would like them to advertise 'a start time window' of maybe a half hour. When you tell someone an exact time they think that's what they'll get. Setting expectations and exceeding them is always the best move. Lots of restaurants around so that's a good thing :)

When I moved to Novi, MI I wanted to get an insurance company that I could trust & talk to real ppl…read moreinstead of a robot. Every year I'd sit with them to review my insurance policy to see if there were ways to save money. They always were very gracious , accommodating, and prompt! I had home and car insurance with Allstate/Kristin. I had to put one car in storage for travelling...I just sent an email & they would take care of everything easily and simply. With the apps and technology, sometimes ppl push you to use that instead. I prefer the old ways: talking to real person, get bills in the mail, even if I have the app on the phone. I'm moving out of state and wanted to highly recommend this team. They are located across from Potbelly/Novi plaza. I would run my errands around that area: chase, insurance, groceries. So it's very convenient!

Best, fastest customer service in the industry. My husband, Scott and I hold many policies and…read morefriends always tell us to switch agencies or check prices. I can't tell you how many times, I can't find a copy of my policy, etc. and one quick email or phone call to Kristin and BAM! she is on it. I am in the customer service industry and I can tell you that she holds the bar high. You won't find a more friendly, professional agent than Kristin. She is always looking out for our insurance needs and ways to combine for the best discounts. Cathy Labadie

Honestly Kristen was the MVP. We came in to the branch hoping for a solution but thinking it was…read morenot likely. Kristen made it happen and also was so lovely to talk to for the hour we were there while it was being sorted. This isn't our regular branch since we were driving from out of town but would HIGHLY recommend it! Thank you again, Kristen!! :)

In another review I wrote about how pleased I was with the services at Lake Michigan Credit Union…read more BUT I forgot to tell you that they pay 4% Annual Percentage Yield on the money that is in your checking account. Most institutions, if they pay anything, it's about 0.5%-1%. Sooo ... this is another reason to bank with Lake Michigan Credit Union. You will be surprised at how much you can earn from month to month. I don't regret transferring my account to Lake Michigan Credit Union.

One month my insurance is $300, the next $250, the 3rd month my Bill skyrocketed to almost $370…read more There was 9 explanation as to why my payment keeps changing. My agent Ashley was disgustingly hard to deal with. The other agent Jennifer i was transfered to was just as useless. I ended up calling another Farmers agent at got the same quality of insurance for $160/month.

I would like to retract my review, once Holly read it she made things right. Although it took 11…read moremonths I did get my refund and Holly should be given credit for fixing the issue. -Mike-