LA Fitness Cambridge don't listen to the customer. Ok, it isn't the worst gym I've seen - it's light and seems tidy, the gym equipment (which I do not use, nor have planned to do so) looks decent and the pool area is pleasant. I used to go to a gym in another town who had a huge mebership area / café, nice changing rooms and good showers, jacuzzis and vast amounts of space everywhere, all of which LA lacks, so in comparison I'm not overly impressed, but LA Cambridge is now the one closest to my new flat.
However I joined mainly for the classes - I DID mention this to the membership advisor, several times. They don't have a huge selection of classes and for the most popular ones it seems one would have to stay on the online "memberzone" class booking website until past midnight, when a new day becomes available to book, to get a place for a popular class 9 days down the line. I was rather surprised to find that a particular class I had been planning to book was already full around 9am on the day it had become available. Surely this is something the HO / Gym manager / other timetable planning body should have already noticed and changed the timetable accordingly, either adding more classes to it or moving the popular ones into a bigger studio.
I think the membership advisor should have at least mentioned this when selling the gym to me. They seem to mainly push the personal trainer / gym equipment & weights side, which does not interest me like I said in the first place. Rather than listening to my wishes and how i would like to use the gym, the advisor kept repeating the same things which were largely irrelevant to me ("if you pay a more expensive joining fee, you get a free personal training session voucher." "yes, but I'm not interested in a personal training session" "but if you pay more you get it for free!" you get the idea...) I have also emailed the HO and have received no reply whatsoever.
All in all - the little I have managed to go to the gym has been fine, but the "office"staff do not listen to the customer (instructors are nice) and neither does the so-called customer service at HO. Regularly over-subscribed classes mean the timetable does not respond to demand. They run what is their idea of what a gym should be, not a service to customers. read more