Having attended Premier Fitness in 2012 and then continuing at same location when it turned into LA Fitness I've been a member of this gym for 14 yrs. This is the worst management I've ever seen. The place is incredibly dirty. The worst class schedule. Unfairness with the machines where someone can get off a machine and "stretch" forever while others are waiting for the machine. Ridiculous. Shoneika and Ana are totally incompetent managers. Shoneika is incredibly rude. read more

Dear LA Fitness Management, I am writing to formally express my dissatisfaction and frustration with the extremely unprofessional and inefficient administrative service I have experienced at your facility. The lack of proper communication, disorganized processes, and repeated errors in handling basic administrative matters have not only caused significant inconvenience but also resulted in undue stress and what I would consider harassment. Despite multiple attempts to resolve issues through the proper channels, I have encountered persistent delays, unreturned calls/emails, contradictory information from staff members, and a general lack of accountability. This level of service is unacceptable from a national gym brand and has severely impacted my confidence in your organization's ability to manage member relations effectively. It is disheartening that instead of focusing on my fitness goals, I am forced to deal with recurring administrative headaches due to no fault of my own. I urge your management team to take this matter seriously and implement corrective actions to prevent similar experiences for other members. I request that my concerns be addressed promptly, and I expect a formal response outlining the steps LA Fitness will take to improve its administrative practices and ensure respectful treatment of its members. You have charged me membership fee twice by tapping my dad's debit card twice, saying the system/computer was slow When I showed you screenshot taht my dad TD bank statement clearly showing $ 224.85 was withdrawn twicw-June 5 and June 6, 2025--you just brushed it off as "nothing is showing on our end--contact head office You also took anuual fee of $ 77.97 Then you took monthly fee of $ 56.49 - 2 times , $ 56.49 , July 7 and Aug 6 When my dad disputed the doubly charging membership fee to TD , and his second amount $224.85 was returned, you messed up my membership in your computer Now I vannot go to the facility as TD has stopped the pre authorised payment to LA Fitness, my dad no longer has faith in LA Fitness and you are not allowing me in your facility I have spent $ 415.80 in just 2 months , all down the drain read more

Poor customer service.i enter my wife in the facility.then I went to my car for my medication.soon after a customer service approached my wife and stopped her from any activity.right away I enter and met the so called manager.they both arguing with me.so frustating read more

No rules being enforced weights all over the gym not put back most dont clean benches after they sweat left on them mens changroom is full of underware wearing in the sauna pool and Co Ed hottub ( disgusting) People carry there gym bags and leave on the floor for a saftey hazzard mens change room is always wet so when people do shower there's no dry spots to stand to change and when you complain the associates don't listen and no one cares . read more

Been a member for almost 10 years. Everything has gone down hill since covid. Broken equipment, takes weeks before anything is taken care of. One machine on the upper level has been broken since at least Christmas and is still being used. Loved going there BEFORE COVID!! The staff never followed their own restrictions when they reopened during covid. There was a one hour limit with the maximum of 50 people. And it wasn't enforced. Even with a line up of at least 30 or more people outside on the sidewalk. Everything worked before covid. The programs on the TVs were a great selection! Had GREAT and WONDEFUL results back then! Now, it's just boring and unproductive. And half the stairmasters are always 'scheduled for service'. And nothing on them works properly. There is only ONE that is fully functional, and everyone wants to use it because it's by the AC vent! That location as gotten so cheap, one channel for the kids, DIY and reality shows are boring. Being over charged for my membership now. Before the cost was worth it. If nothing improves by next year, will be looking for another gym. This location was close to home and work so I could go there anytime. read more

The customer service is so bad it's actually really funny. I was considering buying a membership to this place so I called to ask a few questions. The woman who answered the phone seemed irritated that I'd called, but I ignored that & asked what type of sauna they have (it's not listed on the website). Her response was "I don't know. It's not even open". I said I know but I'm just wondering (it'll eventually reopen & at that point I'll want to use it). Her response to that? "Why do you even want to know?". I said I'm thinking about getting a membership & she hollered to someone "WHAT KIND OF SAUNA DO WE HAVE?!" & Came back to me with "it's a dry one - does that make sense?". I literally had to tell the employee what kind of sauna they have. I ended my line of questioning at that point & will be buying a membership elsewhere. #epicfail read more

worst experience. they deduct the money whatever amount they want. they are not clear when you enroll it. they have your account details saved. you can cancel online you need to mail them the form via post or if you freeze they will still deduct 10 cad from you account every month. its chaotic. over priced. hidden price until you get over charged and feel it yourself. they play with their own stupid rules. for one month they charged me 150+ that 66 was hidden they didn't reveal until i asked for it. unethical read more

Gyms are closed due to Covid 19 and they are still authorizing payments on our visa!!! No one available by email or phone. Very bad business! read more

I am extremely disappointed in the customer service at this location. The computer "froze" when initially completing the membership paperwork, however the payment on the debit machine worked and took the money out of my bank account. A staff member there persistently texted me and reported that they needed me to come and pay again to use the gym. I waited for my refund for 2 weeks as I did not want to pay a second time without being reimbursed. I went into the gym to discuss the issue with a manager and was brushed off and not compensated with anything for my wasted two weeks of training. I was finally able to get a guest pass for one week while I continue to wait for my refund. There was no apology, and the manager did not even look at me when I was politely voicing my concerns. I feel ripped off because LA Fitness has had my money this whole time and has not been allowing me to use the gym until I pay a second time. Not cool. read more

This was retro fitted from the old Premier Fitness which went under. So I was happy to be back in the new digs. It's all that you would want. Lots of equipment, I mean lots so your not stuck waiting to get on something, which is a HUGE plus for me and others alike I'm sure. You don't see the staff around much which is good and bad if you are new, good cause no one is pressuring you on sales or getting you into a personal trainer, bad cause I have seen on a couple of occasions new people showing up to the desk with no one to greet them and left standing there for 5 or so minutes if not longer. The only downside I'd say is the pool. It feels it's saturated with Chlorine, I mean more then most. I'm swimming and I already feel dry in the water! lol But there is no taking away the great gym it is. Clean, lots of equipment, and thankfully it's nice and low light upstairs, I hate the blaring bright lights of gyms lately, they make you feel your in a big cubicle and I end up wearing my shades indoors. It's not a fashion statement, I just don't like feeling i'm on display! But this gym does what others should. This will always be my gym. read more

Kind and courteous staff, with wide variety of free weights and machines to choose from. Also has an excellent sanitary policy for these covid Times. read more

DON'T DO IT!! is what somebody should have told me when I trusted LA Fitness. Now I am on the hook for $600 of personal training I never wanted in the first place nor will I be able to use. Signed me up for a memebership as well as a year of $270 month of personal training. All I wanted was two months of Personal training 3 times a month to prepare for the summer. I got 12 months of 3 times a month who can afford $270 a month read more

I couldn't believe the poor business practice when I went in to inquire about membership. The staff was very cordial, and I was greeted warmly. A "sales" person gave me the tour, and the gym was spacious and clean. They presented the various membership options, and I stated I was not prepared to make that decision as I wanted to visit some others first. I inquired about personal training services, and was told they like to settle the membership first, as that was an additional charge. Again, I said I wasn't ready to make that decision, but would like some information on personal training. I was then introduced to a very nice woman, who asked all the right questions, and explained the personal services. When I asked what the cost for personal training was, I was again told that they like to settle the membership first, and then discuss the cost of the personal training. I was not prepared to lay down $200 just to find out what the cost of personal training was, so I thanked them for their time and left. VERY, VERY POOR BUSINESS PRACTICE! read more

As a member at the gym. This place is clean and awesome atmosphere to work out in. Has a pool, sauna, spa, fitness classes and tons of weight machines and freeweights. Competitive pricing and no contracts. Month to month. You can do yoga, zumba, cycling, kickbox cardio and more. Definitely recommended you come check it out. read more

joined this gym to do the aquafit classes but you have to get there at least 30 min early to sign up as they are only allowing 10 people per class. So far I have been ok but will not be happy if I drive up and can't get in. They need to add more aqua fit classes maybe a sunday morning class as the weekends seem to be the busiest. Had a great instructor this week Cyril that was subbing. Would love to see him back as he adds music to the class which was awesome. read more

I'm rating low because they make it extremely easy to join and say you can cancel at any time no problem. What they don't tell you is you can only cancel in person, during the week, by meeting with the manager who is only in from 9-5. Or you can send a letter snail mail to California which I'm sure gets lost somewhere on the way and takes months if it does make it! So just for the fact that I have to take time off work and work around a managers schedule who I'm sure makes it extremely hard to cancel making you sit through a sales pitch I would never recommend joining this gym. With so much competition in gyms you don't need this hassle. I haven't had a chance to make it there yet because of the inconvenience!! Annoying! read more

Great gym, cleaner than other places, free weights actually in order, lots of open space, running track, basketball court, two pools, hot tub, and sauna. read more

I didn't even make it to this gym, because I was so appalled at their tactics in trying to get me to sign up. I called to get information on prices of memberships, and was called every day for around 10 days until I finally instructed the rep never to contact me again. She called me and asked me the same question repeatedly, despite being told I would get in touch with her when I knew what I wanted to do. Then she claimed I had been placed on a callback list and that she had some record that I had a requested a guest pass (which I hadn't). She tried this particular tactic twice. The second time, she texted me from a different phone number because I had stopped answering when her number came up on my phone. She finally stopped calling me when I told her I intended to go elsewhere because of her aggressive behaviour. I don't know what the actual fitness centre is like, being that I can't bring myself to go there given my disgust at their tactics. read more