Very good location right next to the water. Close to shops and patisserie, walking distance to…read moreswimming bay and boat rentals.
Customer service generally very good. Hotel Welcome Colleagues appreciated our ability to converse in French. Hotel Welcome colleagues were very sweet to our child.
Room service so prompt and did an excellent job.
Here are a few thoughts on what could be improved upon, having stayed there 3 times now in 11 years:
1. Check-in is at 3. There seems no room to negotiate this. We waited about 4 hours in lobby before room was ready exactly at 3. Now, perhaps this is just their policy but sharing for those that may arrive on an early am flight as we did.
2. Bedding situation: Mattresses are lumpy and akin to a futon. Even with a topper added, you can't hide an older mattress that needs replacing. This has been the case all 3 visits.
The major issue for our family was both lack of pillows and that the pillows were not comfortable at all. We had 2 pillows for a king bed. Both felt like a hard cushion. Prior visits (2 prior stays) we had about 6 sleeping pillows on bed.
Now, it's great that they have room to put in a twin bed for your child, so that is a huge plus, but a good pillow is so important for a restful night's sleep. Our child said their pillow was filled with rocks.
When we called to ask for more pillows, that were also softer, the front desk told us there were no more pillows and call back in the morning. They did come up to help us shortly after, saying there should be more pillows in our room- but they were not there.
3. Prior stays, we felt really "welcomed" with a small floral arrangement and local chocolates. This time, no flowers and a smaller chocolate box. Nice but noticed the difference.
4. Not a critique but you will need to bring a conditioner for your hair. They have very small bottles, which don't go far. The bath and shampoo products are nice.
Overall, we love this hotel. Rooms have balconies where you can sit and enjoy the sea. The view is incredibly stunning. It is right next to the Citadel which is lovely, and that, along with the tunnels and immediate area, really take you back in time.
I think some renovations with new flooringpaint, mattresses, pillows would go a long way and better justify the price point too.