Ok here is the good, the wish I would've known, & the not so good…read more
The Rooms/View/Landscaping are all 5 stars.
The attention to detail for the daily room cleanings & nightly turndowns are the best we've seen. Never have to worry about having towels, water, drinks, snacks, etc.
The staff "for the most part", are all very nice and make your visit very welcoming. The only person who we weren't too thrilled with is the Woman who works the omelet grill in the morning, she wasn't a very nice person but there's always 1 in the bunch.
Our concierge Eric was always attentive and available for anything we needed.
The pools are gorgeous and we loved every min in them.
Things we wish we would've known. For this being a family friendly hotel, 6 out of the 9 daily activities they put together are for 18+, I think they feel the teen room is the reason they can do this, but when your 15 year old doesn't want to hang in a teen room, they should offer family activities to help keep the families together during their stays. We also wish we knew the pools close at 8pm, there's not to much to do after 8 and we found ourselves stuck in the room most evenings.
Now the not so good: While we were at the pool trying to enjoy our last day, we're approached while we're eating lunch by someone all dressed up trying to sell is a min 35 day stay that can be used over 10 years for $64,000 USD! That bothered me although they did give us a $300 voucher for the gift shop "VERY expensive in there", just wish the timing on their part was better...
Lucca, Velas 10 & Sen Lin have the best food here, but unfortunately for us, that was it. The breakfast & Lunch buffet from Azul was a 2 out of 10 for us, lots of choices but not very appealing and the food was very bland. Fridas food was the same, and room service food was never good. We ate the COSINA DE AUTOR for the 8 course meal, and 2 of us got sick on one of the plates, "possibly the tartar", was a long night for us and only 2 of the 8 dishes didn't make us want to spit them out.
Because of how well they treat you and how beautiful and Zen feeling this property is, its a place we would most likely return to, but we would be very prescriptive on our food choices & we would also hope for a little cheaper rate, $1,700+ for their cheapest room for 3 of us, was a steep compared to other all inclusive with the same quality food, especially when you can't use the beach and there's no night life after 8pm for families.