We stayed 5 nights here on an independent Gate 1 tour, and I loved it! It's classic Europe with…read moresmall rooms, tiny elevator, and probably not great heat/ac. But it's the perfect middle of Tuscany spot for access to day trips. It's in the perfect location to walk anywhere worth seeing/doing/eating/drinking in Montecatini. Easy parking all around pretty close too. I highly recommend. And the temperature in the rooms was great in the fall weather. I never did eat breakfast, but it looked great!

Definitely would recommend. The hotel itself is conveniently located in the city and there are…read moreplenty of eating options in walking distance. The train station is two blocks away. The rooms are comfortable and the bathroom in our room was recently remodeled and upgraded. Breakfast was a very nice selection of typical European breads, cold cuts, fruit, yogurt and eggs. The staff is truly outstanding. They went out of their was to be accommodating and all were very friendly. Our original room was across from the plaza and there was a band playing for a party late, they immediately moved us to an inside room, no questions. Breakfast staff likewise was very helpful. Only reason the hotel didn't get 5 stars is you could feel the faded elegance, like it was once a destination for the upper crust that was now more middle class. Did nothing to detract from the comfort, value, or the staff, just something to be aware of if you are expecting a brand new hotel experience. If traveling to Tuscany and staying in Montecatini, I would stay again without hesitation. BTW, park in any of the blue street parking locations around the hotel and then get the parking pass from the hotel when you check in. The pass let's you park in those spots unlimited.

Most of the front desk staff are great. Except the late night/early morning front desk gentleman…read morewith a beard. He's Kinda rude and several other guests complained about him and his attitude when asking for help. Also several of the rooms air condition seems not yo work. We Had several nights with a hot room. Other staff were great. But there is room for much improvement.

We were visiting the Tuscany region and needed somewhere central so we could hit wineries, Pisa,…read moreLucca, and Florence. The location is excellent. We took the train to most places and there is a train stop about 200 meters from the hotel entrance. Another huge up-side is the staff. From the front desk, to cleaning service, breakfast service, or the bar, they were all very professional and very nice and friendly. Overall we were satisfied with the place. Renee, who runs the bar and food and beverage was outstanding. He went out of his way to help in any way. He recommended restaurants, wineries, wines or whatever we asked. He was an amazing help and always seemed to be at the hotel. Not sure if he ever gets a day off. The 2 complaints I have are the bathroom and the included breakfast. The bathroom and shower are WAY smaller than shown on the website. It's actually the smallest shower I've ever been in. You can't wash without hitting the handle and either turning the water off, or making it freeze or burn you. It is not made for the average sized human. The other complaint is the included breakfast. Maybe this is because it's during covid, but there were literally only 1 or 2 hot options to choose from and they seemed to be the same every day. Otherwise sometimes there was some fruit or some bread, but not really what I was expecting or even close to anywhere else I've stayed all over Europe. Again, for the price and the experience with the staff, this place is great.

This small boutique hotel is wonderful. The list of guests over the years includes Brooke Shields…read moreand Eddy Merckx, or so the guest book says. The staff is as good as any concierge at any hotel I've ever stayed at, and the view from our lanais was beautiful. Our room had all the amenities that one would want -- fridge, safe, (two) desks, plenty of outlets and a TV. The mattress was ultra firm, which I prefer. My wife ... not so much. Either way, we both really enjoyed this place and would stay here again in a heartbeat. Just one warning... Don't patronize the laundry service, which they contract out. Of course, our laundry came back clean -- at 5 Euros per item. We're talking socks, underwear and T-shirts. Two days of clothing for three of us was close to 100 Euros. Unacceptable. In fact, highway robbery. It is my hope that the laundry service gets flooded or struck by lightning (no injuries, of course), because they are thieves. The folks at the hotel also seemed surprised (though I doubt it) and gave me two free drinks. I encourage the management at this inn to find another laundry contractor. Otherwise, this place is wonderful.

Not sure where to start! Historic and wonderful! Sliding barn doors to the balcony blocks light…read morefor lazy mornings. The pool side bar are pool are nice. Montacatini Terme ay its best!

We stayed at this lovely grand hotel on a tour in early April. Its located in a "spa town" in…read moretuscany about 30-40 min. from Florence. Although our group mainly traveled by bus, some of our group took the train back and forth to Florence. Theres 2 stops into montecatini terme and everyone said it was quite easy to do. Its also about 1 hour or so from Siena and 2 hours to the sea by car. The hotel itself was older but I thought quite lovely. My room had high ceilings and big shuttered windows that opened a la "a room with a view," and the bed was very comfortable. There's also a large scenic park next door that locals used and was great for exercising in the morning. Only not so great things were the showers which were pretty tiny. Some in our group didnt have wands in their showers. Also the included breakfast, while totally acceptable was not the extensive spread I've seen elsewhere in italy and Europe. Overall though, a great 4 night stay here! I wish we could have stayed longer!

We spent 7 nights at the Grand Hotel Vittoria in Montecantini Terme, Italy, recently. It's in the…read moreheart of the city and walkable to restaurants, shopping, and the park with lovely trails to wander through. Our room was rather unique. We had a king bed with an upstairs loft with a single bed. The bathroom was a little small, but we made it work. However the room didn't have a chest of drawers so we had to pile everything into the closet which only had 5 hangers. The staff at Grand Hotel Vittoria is amazing. From check-in, to dining, to check-out everyone was so helpful and nice. We didn't take advantage of the on-site spa or outdoor pool & steam room. D did hit the health club, but he came back shortly and said the weight machine was broken. We did dine at the restaurant for one dinner, which was very good. And we had their breakfast buffet every morning but it was the same thing each day for the 7 mornings we were there. The bar/lounge is very nice. They had have grand piano and allowed D to entertain us most evenings. The bartenders were a lot of fun and kept our drinks supplied. I liked staying at the Grand Hotel Vittoria. It's proximity to Pisa, Florence, Sienna and other Tuscan cities is perfect - no more than 1 1/2 to 2 hours of a drive. And Montecantini Terme is a nice city with plenty of restaurants and night life.

I visited Montecatini while traveling on a Gate 1 Travel tour, with my group arriving on 05/18/26…read more The first day was totally uneventful. But the next day, after coming back from an excursion, I found around 20-30 dead honeybees in my hotel room. I have a severe bee allergy and carry an EpiPen because of the risk of anaphylaxis. I immediately went to the front desk in tears asking for management, only to be told no manager was on site. While I was there, another Gate 1 tour manager witnessed the situation. My room was changed, and the rest of the evening was fine. On 05/20/26, during another excursion, I ran into the same tour manager who had been there during the first incident. She told me that hotel staff had actually found a hive outside my window. Even though she called them wasps, I knew they were honeybees. Then, on 05/21/26, after returning from an excursion in Florence, I found several dead bees and multiple live bees inside my new room. Once again, I went to the front desk asking for management, and once again I was told no manager was available. A staff member came with me to the room to check things out. He saw the bees and kept taking photos and videos but didn't actually do anything about them. I begged him to kill the live bees in the bathroom, but he didn't. I went back to the front desk and insisted the situation be escalated, explaining again that a bee sting could cause anaphylaxis and potentially kill me. At that point, my Gate 1 tour manager was contacted. I don't know exactly what was said, but my tour manager and the bartender, Roberto, came to the room, killed the live bees, and tried to figure out where they were getting in. They found what looked like another hive outside the window, sprayed the area, and really did their best to make me feel safe. The hotel staff offered to move me again, but by then it was obvious this wasn't just one bad room -- it seemed like a bigger hotel issue. My Gate 1 tour guide explained that they tried to find another hotel, but everything nearby was booked and any available option would have been a downgrade. Since I was leaving in about 12 hours anyway, I reluctantly agreed to stay for the night. What upset me most throughout this whole experience was the complete lack of urgency around what could have been a life-threatening situation.

Despite losing 2 of my scarves in one their many bureau drawers, our stay in Montecatini was quite…read morepleasant at this old fashioned hotel! It's so funny that they still use the clunky physical key system attached to a large square block with the room number. On our last day we finally had a chance to use their refreshing outdoor pool. This place caters mostly to tour groups such as Gate 1, which my SO and I used. We didn't get a chance to use the train ourselves but apparently it's located near the Montecatini Centro stop. We stayed here as a central location for our day trips to Cinque Terre, Florence and Siena. The true rating for this place is 3.5/5 but I bumped it up to 4. The room was overall clean and a decent size. It had a table and huge bureaus, but a very tiny safe. We were not able to fit all of our electronics in there as with the other locations. Yet again we got the dreaded twin beds pushed together. We should have complained and had them put the queen sheets on them to mask their true identity. They're stingy with the towel: only 2 bath towels and extremely thin paper-like hand towels. I also attempted to use the hair dryer but instantly gave up noting that it would take forever. There are two nightstands but since one doubles as the minibar, only one has drawers. The complimentary WiFi was quite slow and required e-mail confirmation. During our free time we walked around the town from the hotel and it was only a few minutes away from the town center. We also took a quick stroll through the park at night, which I'm sure would have looked much better during the day. I will note that we had 2 meals with the Tour group here on our first and last night and the food on the last night was very delicious! We all loved the white wine more than the red one and the servers were not especially prompt. However, the swordfish dish just melted in the mouth! I like how they gave us the option to choose between 2 for several courses. The veal on the other hand was a bit chewy. Usually my SO and I would order both and share. On our first night we noticed that the Fridge in the room was not working at all. We had some medicine we needed to keep cool and we called down to the front desk. They mentioned that the fridge expert would not be available until 11 PM, which was a bit annoying since we had an early morning. He actually arrived not long after we hung up the phone thankfully. Unfortunately they could not fix the dead fridge and they were planning to swap it out with one from another room the next day. The guest services was courteous enough to store the medicine securely in the fridge in the bar downstairs for us. The next day while we were gone they swapped out the fridges but they forgot to put the medicine in it as he had promised. Oh well.

I was sort of surprised based on the good reviews. I expected more from the restaurant and bar,…read moreexpect to pay astronomical prices for mediocre taste and experience. 18-22 euro a drink? Give me a break. Want anything in the room? 20+ euro for 1/3 bottle of wine. ALWAYS go off the resort for dinner and drinks, it's worth the walk. Over priced and under whelming. Staff was not nearly as helpful as all the other hotels we have had. They booked us a taxi to a train station that the taxi driver said has been inoperable for FIVE YEARS. I totally understand missing construction when it is new, but 5 years? Thankfully the taxi driver redirected us to a train station 20 minutes away. I probably wouldn't recommend this place. Worth visiting the Grotta, not worth the price of the hotel or the unhelpful staff

LOVED OUR STAY. The property is beautiful. The staff is very helpful. The beds were beyond…read morecomfortable. We literally couldn't get out of them. The restaurant is also very, very good! The food was delicious and service impeccable. Its only an hour drive to Florence and about an hour to Chianti. Honestly, you need to make this a priority on your next trip to Italy because you will NOT be disappointed. Also omg the Olive Oil they grow and produce is WOWZA!

Lovely Hotel - wonderful ambiance. Has a private garden located immediately in front of the Hotel…read more- see my picture. Plus a delightful bar with snacks. Beautiful antiques abound. Monica and all the staff so kind with extra directions and meeting all our needs.

This is a very nice hotel. Spacious, clean room with a ton of storage space. Bathroom great. Bed…read morecomfy. If you elect to skip room cleaning you get a ticket for a free drink at the bar. Main attraction is a fantastic elegant breakfast buffet. Every possible thing you can imagine is there. Staff so sweet. The lady who runs the breakfast made a point of putting out my favorite pound cake! Loads of fresh fruit and pastries. Great location to shops and restaurants and walking. Unfortunately all the termes closed after COVID.

The Ercolini was a beautiful vintage hotel with everything you needed right there or close by…read more Convenient restaurants & shopping all around. Great friendly service by all the hotel staff. I will stay there again if I return to Tuscany.