Divine spot. Completely lovely with restorative mineral waters. We felt completely transported…read morewalking into this lovely spa, focused only on waters and healing.

I wish I could give 5 stars because it is a thermal hotspring with a natural grotto for steam…read morebathing underneath. It's really cool, however, I really feel they warrant 3 stars because of the poor customer service, exorbitant prices and poor design of the place. 7 euro for admission to use the hydro pool is worth it. You will be given a robe and slippers and key to your locker to change into in the locker room right in the inside of the entrance. Don't keep valuables in there- lock them in the lockers upstairs by the pool (which are guarded). You pick a locker when you get up there. The hydropool has mineral-rich spring water and many jets - my favorite were the ones for the feet. Make sure to do the grotto experience if you like steam bathing, but keep track of time because if you miss your slot, that's it. You'll walk toward the hotel through a few doors until you see someone in a room full of tunics. He will give you a tunic to change into and keep your robe for you. Then you walk down to the grotto and stay an hour only. If you want to stay the whole time, find the cooler part of the grotto. Do yourself a favor and don't get a package that includes food. Try not to eat there because the food is disgusting. Low quality, not creative, insulting really, for the price you pay. And this is one of those paradoxical places that caters to tourists but the workers make it way too obvious that they really despise them. Try to look past that and just have a relaxing time in your own little blissful world.

I made a reservation for me and three of my friends for the Thermal Oasis Spa Package and we had…read moreone of the worst experiences with customer service yet in Italy. We were so excited to visit this spa and relax, but instead we were treated rudely and ripped off. First of all, when we arrived we were told that the sauna was not working and that the Turkish bath might also not be working. If these are the two facilities they knew we had a reservation for, why didn't we receive an email or phone call to let us know in advance before we spent an hour on the train to get there? Second, we had to ask THREE times if they knew how long it would be until we knew for sure if the Turkish bath would be available until the receptionist upstairs finally went to check and gave us an answer. Also, we had all of these interactions in Italian because even though they knew we spoke English, they never offered to help us in English. Our spa package cost 25 euro and included the sauna, the Turkish bath, and a light lunch. The receptionist offered us a 50% discount since we were not using the sauna, so we should have paid 12,50 euro. So, the Turkish bath would come out to half of the original price of 13 euro but then they said we would have to pay 10 euro for the light lunch separately. So, we were actually paying 6,50 euro plus 10 euro for a light lunch that WAS SUPPOSED TO BE INCLUDED WITH THE PACKAGE. It came out to 16,50 euro. They did not even stay true to their offer of giving us a 50% discount for the inconvenience. We opted not to purchase the light lunch because we realized we were being ripped off. It's simple math. Originally, the sauna and the bath come out to 13 euro. Lunch costs 10. That's 23 euro. SO WHY WERE WE BEING CHARGED 25 EURO TO BEGIN WITH. Also, during this conversation, the receptionist said, "O questo o niente." Basically, she said either we could take that offer, or we could leave. Then, we found out we were misled by the PDF that lists the spa treatment options because thermal waters offered with the Turkish bath are really only a regular shower. We originally thought we were going to get to enjoy a thermal bath in hot spring water, so before we used the Turkish bath, we asked if we could switch our treatment to what we thought we had signed up for. The receptionist said it was impossible and then rudely said, "A refund is not available." I had not even asked for a refund. I was only asking if we could switch the treatment because we had been misled by the PDF. We changed back into our clothes and asked to speak to the manager before we left. However, we also left without speaking to the manager because the "receptionist" who treated us so poorly was actually the manager. There was no point in talking to her. If that's how the manager will treat you, I don't want to know what kind of services you'll receive at this place. Overall, this place is a rip-off with awful customer service. I have never been treated so rudely in my life. Don't waste your time or money going here.

Very accommodating for last minute Americans needing a massage. Wonderful massages, wonderful…read morehost, one of the most beautiful facilities I've ever seen. I greatly appreciate all the help and felt so wonderful after the massage!

Two weeks of traveling and my body was so fatigued, I was in dire need of a massage. I found this…read moreplace after several attempts (they are a bit hidden), made a reservation with a deposit. The day of my massage, I got lost trying to get to them in the pouring rain. I arrived to my appointment 1 hour late and soaked to the bone from the rain. They were amazing! Not only did they welcome me with open arms, they took me in right away kept my appointment. Luna was my massage therapist and she was amazing. She did a fantastic job and even made some suggestions on some problem areas that were holding tension. If you are looking for a spa and need a massage, be sure to stop into this place, it's worth every effort to find them, they CARE about the people who find them. Luna is amazing but they are all kind and gentle with their guests.

What can I say that hasn't already been said? Nothing really. IYKYK. It's an experience that,…read morehaving traveled all over the world, I have never seen matched. We chose the 5 hour session and time flew by. If still wasn't enough to come close to trying everything. The included RITUALS are un-freaking-believable! They happen every 1/2 hour. I had the essential oils hot herb sauna, the body scrub wet hammam sauna, and the facial zen sauna. Each included a presentation of Italian "throw the pizza dough" style towel show that was both impressive and felt absolutely amazing as the hot air would punch you in the face. It was glorious and not to be missed! I would typically include photos, but phones aren't allowed. You'll just have to experience it yourself.

It is an excellent place and has a great atmosphere with a lot of choices. The only downside is the…read morelocation and distance to the city, and transport system, but it's an excellent place for relaxing.

From the owner: Eseguiamo massaggi a 2 o 4 mani.read more

After 2 days of running around at a tradeshow we were totally exhausted and looking for something…read morenice to relax. We were greeted very friendly and it smelled very nice when we came in. The staff speaks English well and making a reservation on the phone also was no problem. A kit with one-time use flipflops, underwear (and bra) and towel is included, you do have to pay 10 Euros though for the stylish black scrub mitten, which you get to keep afterwards to use at home. I have been to a other very fancy hammam before which was huge so this was very small compared. The overall atmosphere is nice, everything is super clean and lit nicely. The downside is, it's very small and there was only one masseuse so everyone kind of had to "wait in line". You first warm up on a hot stone seat, then you shower, steam room, jacuzzi, repeat. After doing 3 rounds of this for an hour we got kind of bored. Finally it was our turn but then again, my significant other had to wait until I was finished with my massage. We did get the regular washing and scrubbing along with a Rassoul massage which left the skin super smooth. All in all it was a nice experience with super friendly staff but kind of small and a little long for being in a small confined space like that. We did go home very relaxed though and and had a great night's sleep.

From the owner: L'Hammam Bleu è un posto magico, un luogo dove le tensioni e il logorio della frenetica vita…read moremoderna si dissolvono in una nuvola di vapore. Il primo ed unico bagno turco nel cuore di Bologna nasce dal sogno e dalla passione di Gabriella Ieri, che ha voluto portare fin qui la filosofia e la cultura dei bagni di vapore appresa durante i suoi lunghi viaggi tra Turchia, Tunisia e Marocco, interpretandola nelle originalissime forme e nei colori degli spazi che qui ti accoglieranno. Quello che ti aspetta è un vero e proprio viaggio nel benessere, scandito da rituali e fasi antichissime per vivere le quali è importante lasciarsi andare, senza pensare al tempo che scorre, ma ascoltando solo le sensazioni del proprio corpo.

Amazing boutique hotel with mineral baths and very good food…read more Hotel is 5 star. Rooms big and generous, clean and well appointed. The restaurant for breakfast is very good with a variety. Staff in restaurant are not very cordial but food good. Dinner was good but very salty. The lunches are expensive and good. This is far from the center of town but nice to unwind.

Sadly, we found this terme to be pretty run down, under staffed, and way too expensive. Entry on a…read moreMonday morning cost us €50 per person for access to a few pools, a sauna, Turkish steam room, and borrowed robe/towel/swim cap. It wasn't worth more than €20. Most of the pools were dirty... The outdoor pool had large pieces of plastic floating in it along with dirt and debris. One of the indoor pools had pieces of toilet paper/tissue floating in it (shudder), and there was a lingering bad smell, like a dirty diaper. The layout of the facility is bizarre. There were elements on two different sides of the sprawling hotel and to get to each, you had to traipse across the hotel property, up and down steps, in your robe and slippers, dripping wet. In case you couldn't tell, I'd give this spot a hard pass. I hope I save someone else the disappointment -- spend that €50 elsewhere!

Ah le terme, where else can you feel like a slice of human spaghetti and pay for the privilege?…read moreWell Iceland but anyway, that's another yelp review. I visited San Giovanni this past weekend as part of a blog tour and it was filled to the brim with every man, woman and child in the Rapolano Terme area, all with some strange sand on their face until I realized that it was actually on the floor of the pools. A little weird, only because we had all been stepping on it, so putting it on my face didn't seem all that appealing but that being said, the pools were nice. The best part about this terme is the variety in pools and the gorgeous sunset views overlooking the valley. They also have a sweet dinner 'dinner and a dip' deal that didn't seem too expensive. Keep in mind that on the weekends, the terme has extended opening hours and you can dance in the pools till 1am. I definitely will be back, a little too crowded for my tastes which is why it won't get a five star review, but for thermal spas, it certainly is a great choice!