Traveled 10 hrs for a family emergency and stayed her for a few days. The stay was great. The staff…read morewas very friendly and helpful. The whole facility was really clean and well taken care of. The food in the lobby was good. The location was great, centrally located. Would definitely stay here again.

This hotel certainly lives up to its claim to cleanliness - it was spotless throughout on our last…read morestay. The location is excellent. One can walk to the ballpark, Stride Center, and several restaurants downtown. Staff was friendly and the rate was reasonable. I only have a few suggestions for management. First, guests park in the back of the hotel and enter through a rear door. But there is no ramp or graded approach to get to that door. If you're disabled or even rolling heavy luggage it's not easy to get to. Second, be more generous on bath towels when you know the room will have two guests. Last, can you find a better location for the microwave? You pretty much have to get on the floor to use it. Those items aside, I definitely recommend this hotel!

This hotel has bed bugs and does not clean. The sheets had crumbs and stains all over them. Checked…read morethe sheets upon check-in and the largest bed bug ever (not small at all) started crawling out and over the sheets.

Super nice and clean. Although it's a little old and not super fancy we really liked staying here…read more Extremely clean room and nice people. They put this cute little stuffed horse on our bed with mints and a cute note.

I'll start by saying I'm a 200+ night a year diamond member. I've exclusively been staying at…read moreHilton hotels for 4 years straight. this hotel in Enid is clean and welcoming. No ill intentions toward the front desk staff or the condition of the hotel. This being said is the only reason why its a 2 star and not a 1 star. We use concur to book all of our stays, a lot of these stays are booked at the last minute due to the needs of our customers. In this case i booked the day of the stay. unfortunately it failed 2 times to book my stay using concur, so bypassing concur i booked with the Hilton app itself. Upon arrival i had 3 reservations waiting for me, even though concur stated it wasn't able to book the rooms. The front desk staff was very kind and informed me of this issue and that it would be resolved by the manager the next morning when she arrived. fast forward a month (work really makes the time pass) I'm doing my expense reports for this particular job, and i notice that i have 2 no show charges, as well as the normal stay. I called the front desk and was informed that it would be taken care of and I would receive an email in the next few hours when it was reimbursed. A few days later, no email. I reached back out and expressed my concern for this being taken care of due to my expenses being over 30 days unsubmitted. This is the beginning of the absolute nightmare of trying to get ahold of the GM of the facility being she is the only one that can take care of this matter according to the Front desk staff. As of today, I've called 10+ times this week and left 3 voicemails, and with absolutely no resolution. I've only spoke with the GM one time, and she was super rude, and acted like she absolutely did want to talk to me. also, she wouldn't let me explain the urgency of the situation, and acted like she had never heard of this issue. The front desk staff has left her note after note after note. So for her to say to me that she hasn't heard of my situation is either 3 different front desk staff are lying to me about informing her she is lying to me about her staff informing her she hasn't ever looked at her notes in the past 10 days I had my Finance accountants reach out and even they couldn't get ahold of her. My company card has been shut off while i wait on this issue to be resolved, meaning i have to come out of my pocket to travel for work. when considering that Flights, rentals, hotels, supplies for the job, and food is covered by my company card, this puts a huge burden on myself to be able to cover this while i wait for this to be resolved. I'm highly disappointed, I'm a very patient person by nature, but this has pushed me past my breaking point of frustration. i literally downloaded yelp and created this profile just to leave this review in hopes of this possibly changing the attitude and work ethic of this general manager. Honestly, call her and listen to her voicemail, you can even tell in her voicemail that she isn't fit for this job. Absolutely the most unprofessional person I've encountered at a Hilton facility. its safe to say ill never again stay at this location in Enid.

The hotel was very clean. The staff was great. The breakfast items were plentiful & good. But…read moreWe were supposed to eat in a handicapped room. It was hard to get off the toilet. The shower only had 1 bar, so it was hard to get out of the bathtub/shower. I use a cane or a walker.

Super easy check-in is always a plus. The room was super clean and awesome. It has an oven a stove,…read morea dishwasher and everything you would need to live. Would highly recommend this to any traveler.

The most convenient, efficient hotel room I've ever stayed in. It has a full kitchen, full-size…read morerefrigerator, spacious rooms and bathrooms, comfortable beds, and more power outlets than I ever imagined I'd need in a hotel. Big screen TV with a bigger cable options package than most. Very large, clean rooms with a couch/lounge area and laptop TV tray. Located next to all the restaurant options you could ask for, and coupons for free appetizers at Texas Roadhouse. Guest laundry on each floor. Very comfortable stay and would absolutely recommend to anyone, especially long-stay travelers and families.

Staff was friendly, and the breakfast was pretty good. We chose this hotel specifically for the…read morepool and hot tub, and I even called ahead to confirm the pool was open before booking. Unfortunately, when we arrived, the hot tub was out of order, and the pool was ice cold and not circulating. In the room, the electronic window shades didn't work, so we couldn't raise them at all. The room itself was clean, but the toilet seat was broken--when I first sat down, it nearly caused me to fall. Lastly, there was a billing issue. Expedia charged my card $277 for two nights, but the hotel provided a receipt for $242. The hotel staff indicated that Expedia overcharged us, which is concerning.

Still awake due to the ringing the refrigerator is making. Found something growing in the sink, not…read moreto mention the staff are incredibly RUDE!! I have NEVER had such an awful experience at a Holiday Inn in my life! We won't be staying another night tomorrow nor would I EVER recommend this hotel to anyone I know! Side note, I tried to make my sister in law a reservation at this same Holiday Inn about 8 months ago (by phone) and decided against it due to how rude they were then. (I just figured I'd give it a go since I love staying at these hotels and assumed they had new staff by now, but never again at this one!) If I could give less than one star, I would!

We booked a team here and the communication with staff has not been pleasant. Reaching them by…read morephone is nearly impossible. We will not be doing business with this hotel again.

I stayed here recently during the NJCAA Baseball tournament. I really wanted to rate the hotel…read morehigher because the staff are really knock out! Everyone was super helpful and friendly. They couldn't have been more accommodating. The condition of the hotel, though, was disappointing for a Marriott property. The room I was in looked okay on the surface but was really in need of a deep clean and freshening up. The grout and caulking in the bathroom was stained (moldy?). There was a separate toilet room from the shower room. It looked liked there had been some repairs that weren't handled very well. The walk-in shower was large. It only had a wire basket to put soap, shampoo, and conditioner. It would have been nice have a small shelf to put shampoo/conditioner and other shower products and a real improvement would be a small ledge near the bottom to use for shaving legs. Another major improvement could be a handheld shower wand...those are super inexpensive and make for an easy upgrade. The bed was too soft for my liking; I'm glad I was there only a couple of nights. The pillows were WAY too soft and I woke up with a neck ache each morning. Despite COVID, they were still doing the morning breakfast buffet. I typically look forward to the make-your-own waffles...unfortunately they had strawberry flavored batter in both batter containers... gross! Kids might like that, but least put regular batter in one of the containers. They had some fresh fruit and some microwavable breakfast sandwiches...they weren't completely awful. The hotel looked newish at first glance, but the hotel is tired and needs a super deep clean and proper freshening up.

Room smelled horrible and no way to open windows. For a week after my stay, I suffered from…read morerespiratory infection that i believe originated from this awful air circulation. The sheets were stained and very worn as were the towels. I made the mistake of paying up front for the room, with the idea that Ramada meant quality. I had reserved a king room but upon check in, was informed that only double queens were available so I accepted without first looking at the room. The place is very run down and not well maintained. For 50.00 more I will stay at a newer and better managed property just up the road on Owen K. Garriott. Do not recommend this hotel at all. Really doesn't deserve 1 star.

Rooms were clean this time and no maintenance was done at night it's affordable and the staff do…read moretheir best to maintain this hotel

Clean, modern, and well maintained…read more Reasonable rates although not necessarily cheap. Friendly, helpful staff ready to answer questions.

Hotel seemed really in need of upgrade. Musty smelling, didn't have towels or shampoo - had to go…read moreask for them. It was mostly clean from what I can remember. Not a horrible experience; but if I'm back in Enid soon - I'm looking elsewhere. Luckily there's a few in town to choose from.

The people were lovely, the place was clean and had a great layout for business. Separate area for…read moresleeping or living/working. The breakfast was robust, location good and safe, towels and bedding good. The problem: they are required to have smoke alarms that flash - and the flash was SO BRIGHT. The word AGGRESSIVE came to mind. It was like having a lightning storm in the bedroom. I'm a dark sleeper. And I could sleep turned toward the window with the glow from the parking lot seeping I'm around the curtains, or facing the intermittent strobe from the ceiling. Won't be staying again.

Just a bit pricey, but upper scale for this area. Great staff, very cordial. The JCWS was in town…read morewhen I stayed, hard to find rooms in town. Junior college World series= JCWS

This is my gf and my place of choice to stay when we come out to this part of the state during deer…read moreseason. It's always been clean and the beds are comfortable. The only negative that I can think of is that checking in usually involves a really long wait at the front desk. After several stays in this hotel, we have yet to walk in and there been anyone actually at the front desk to check us in. Other than that, this is THE spot in Alva if you ask us.