I'm going to be really honest - I didn't expect much from a Holiday Inn Express but this…read morestay/experience made me think twice (for the better) about considering this specific brand in the future. The location isn't very obvious from the main road. In fact, had google maps not directed us, we wouldn't have found it. First impression walking into the lobby was "wow, this is nice." Well lit, open and inviting, plenty of seating that flows into the breakfast area. Decor was modest but tasteful. Felt welcoming and well maintained. Rooms had thoughtful features that were meaningful - built in suitcase rack, multiple hooks to hang coats/bags, small wall shelf. The one suggestion I'd offer is to replace the corner floor lamp with a side chair for extra seating because to only have one office chair in a 2 bed room is simply not enough seating. Breakfast was quite nice. Pancake station, real scrambled eggs (not the powdery stuff), 2 different types of sausages, potatoes, oatmeal, bagels/breads, yogurt, and hard boiled eggs. I was pleasantly surprised. All in all, I found myself becoming a fan of Holiday Inn again. I typically don't stay at this chain but will definitely consider in the future.

This new hotel is conveniently located close to the airport, shopping, and restaurants. The taxi…read moreride from the airport shouldn't be more than $10. I arrived and the front desk attendant was on the phone so I went to the little store and got a root beer. They had a cooler with drinks and some snack foods which was convenient. The check in process was very quick. I asked if I needed to arrange a taxi to take me into Superior the next morning. She answered no there would be taxis available. The elevators are large and fast. My room had two queen beds And there was plenty of lighting. The bathroom had lots of counter space which I appreciated. They provide white citrus Bath and Body products. The room also had a Keurig machine, microwave, and mini fridge. The temperature control worked well and I was never too warm or cold. They offer a free breakfast buffet starting at 6:30 AM. There are eggs, meat, assorted muffins and breads, cereal, and oatmeal. There's self serve coffee and tea but not a lot of variety of teas. There's a nice pool and large gym but I didn't use these amenities. At 7, I asked the front desk to call me a taxi. She called three companies before finding one that I could come within 15 minutes. I told her the woman the night before told me I did not have to pre-book but she said yes you should because there are flights that are coming in and going out. I wasn't so impressed with this news and I waited 20 minutes for a taxi and he was able to get me to my destination as quick as possible. After this I made sure I pre-booked my taxis including the next morning going to the airport. Since I had an early morning flight, the breakfast was not available but they did have hot water and one tea bag for me to use. I would stay at this hotel again as it's convenient in location and there is a Subway and Dairy Queen with in walking distance. Although it was a short stay, it was comfortable.

This place is a great place to stay in Duluth! It's a little out-of-the-way however it is close to…read moreBridgeman's, which is a amazing restaurant in Duluth. Also, the ice cream brand. It's relatively centrally located close to the mall and a few other stores so if you were there for your college kid, you would be very close to many of the places they may need to go. The pool is pretty small and there's no hot tub but other than that absolutely love it.

We always stay here. Very clean, great Manager and outstanding staff. Quiet, clean, convenient,…read morefair price, free breakfast. We just stay here and take Uber to avoid parking and congestion to downtown or harbor. Plenty of dining options nearby too. Highly recommend.

DO NOT BRING YOUR TEAM HERE! This hotel is not friendly or accommodating to teams. We brought a…read more13/14 year old hockey team and were barely at the hotel with games and team events planned, but when we were, we were made to feel very unwelcomed by the front desk women. (Other staff were friendly and even wished us luck!). They made us feel very uncomfortable in this hotel. Our manager was told upon booking (months in advance) that there was no drinking in the lobby, so they offered us the "Party Room". Turns out the Party room in also no drinking. Now we had no plans to get rowdy in any way, but to be adults and have a beverage and socialize we had to go into a room. While 6 moms were in a room having normal level talk with occasional giggles, we received a knock on the door to be met with the lady from the front desk almost hyperventalating and telling us she received a noise complaint about us. Mind you, all the rooms around us were the mom's room and we clearly didn't report ourselves. Furthermore in her gasps for breaths as she scolded 40+ year old women enjoying 1-2 beverages each, she was the one with the raised voice and said that was a team warning, the next one by anyone on the team and they would be removing us from our stay. From there we tried to stay away from the hotel as much as possible during the weekend. When a mom completed the survey they sent afterwards and was honest about how uncomfortable everyone felt even though they are in the hospitality business, the hotel wrote back with LIES and THREATS! Lieing that we had recieved and abundant amount of noise complaints and that they woud be contacting our association to report us and never rent to our association teams again. Great! Our board member WAS THERE, and our Board is already aware of the ridiculous treatment we received. There were no additional complaints because the team all shared our stories about the first night, so they completely LIED about any behaviors. We have multiple parents that have called their corporate office to ensure they are aware of the front desk staffs lack of tact in a customer service position. We stay in PLENTY of hotels and can stand by the fact that while we were barely around, when we were, we were not disrespectful. THIS HOTEL is AWFUL for TEAMS!!! If I could rate it ZERO, I would.

This is one of the worst places I have ever stayed. The front desk personnel seem to have been…read moreselected from a pool of those who have failed a basic intelligence test. The hotel is two stories and HAS NO ELEVATOR. The staff seemed shocked at my suggestion that this was somehow unusual. They told me I should have asked when I made my reservation. Like asking if a restaurant has a bathroom. There was a continual cluster of people smoking right around the entrance. The whole place feels seedy and run down. Avoid!

I work with a youth leadership group and we had a retreat in Duluth. We settled on this hotel and…read morecould not have been happier. It is clear that they often host groups and were well prepared for us to be there. First, the hotel is clean and well kept. Rooms are comfortable and spacious enough. There is ample parking for the amount of rooms and close to a variety of local restaurants. Their continental breakfast never ran out even though we had our large group and hockey team eating. We also rented out the party room which had plenty of tables for food set up and was spacious just for gathering. The kids loved the pool area too and had a great time in the slide. I'll probably spell their names wrong, but a huge shout out to Courtney & Zack for their patience as we checked in our large group and for answering our questions. The night audit was also incredibly friendly and helpful. We worked with manager Addy to get the reservations set up for the group. We hope to visit again and would definitely seek this hotel for suture events.

The staff was friendly but this hotel is horrible! The tub didn't drain water, and you can see the…read moredust everywhere in the room. Fridge didn't keep our food and drinks cold. We booked this hotel for the waterslide, and it wasn't working! Extremely disappointed! $713 for 3 nights. What a rip off!

We chose this location because it's pet friendly . The price was super reasonable and they had…read morebreakfast. First off they let us check in early. The whole time we were here staff were very nice , helpful and event gave us tooth brushes because I forgot to pack them. They allow up to two pets per unit. Theres a lot of spaces outside to walk your dog and let them relive themselves . No shortage of trash bins and two dog stations. Only downside is that there were a lot of dogs and people not picking up after their dogs. Not the hotel's fault. It's problem you see everywhere so just be careful when walking your dogs for landlines .

Cheerful, friendly young man at check in. Yes, they serve breakfast. Excellent. She's so much time…read more Room is great. Everything is there and in good shape. Desk is good for work. Has space, a good lamp, plenty of sockets for your electrical devices. Room is well lit with lamps all over. TV has lots of channels and an intelligible set up. Bathroom is outfitted with what you, lots of fluffy towels. Bed is good. Linens are great. Plenty of pillows in a variety of types and thicknesses. If you are a working traveler, this is your place. Will update in AM after breakfast.