Staff was overall friendly and accommodating. Breakfast was extensive, coffee/cappuccino machine,…read moreeggs, pastries, fresh juices, etc. The bathroom on the lobby floor often smelt a bit like sewage, which was unpleasant when coming out of the elevator. The rooms were clean. No valuables left were touched. Room was turned down nicely daily. Bathroom was large and had basic toiletries. No fan in the bathroom and no window, so not great airflow after use. Beautiful view from the balcony. Loved being able to stand outside, as often times in the US, you are not able to open windows or stand outside. Great fresh air, but no screens, which led to some mosquitos in the room. Conveniently located near a piazza, food, and shops. However, it got very loud at night especially on the weekends making it hard to sleep.

A wonderful stay and very helpful staff! We had booked an Air BnB that turned out to be awful…read more Finally found this gem. Close to so many things, and a nice stroll to many sights. All but the central outdoor market, which was fine. Lots of shopping and Caffe Giada was the best. Very close by, it was wonderful.

This may be the best hotel that we have ever stayed at. The space is beautiful and elegant. The…read morerooms are awesome. We upgraded and had a beautifully appointed room with a patio. The staff couldn't do enough for us. The outdoor spaces are amazing. The restaurant and bar offer well shaded dining areas with an ocean view. It's a lot of fun to linger over the excellent breakfast or a cocktail. The poolside area is ringed with lounge chairs and attentive staff. At first I was concerned because the hotel is located outside of downtown Palermo. There are shuttles that drop you off downtown. It was actually a relief to be at a quiet location away from the crowded city center. Rooms are expensive, but staying here is an indulgence. It's well worth the splurge.

A great pleasure to write this review. With Grand Hotel Villa Igiea everything is outstanding and…read moreexceptional. Style and class is combined with a relaxed approach and a beauty that stuns you. Palermo at its best. And you can in fact stay here without ruining yourself. The building, the garden, the sea embrace you, having breakfast, lunch and dinner or just a late night walk. Top class in every dimension. Highly recommended for all of us. Sad to say this kind of experience probably will not last for ever...

Fabulous Golden Hour / Sunset Rooftop Bar - Palermo....Best Views in Palermo / Great Drinks and…read moreTerrific Service - in particular Pietro who gave us some site seeing tips and remembered us & our drink preferences & good recommendations. Had Pisco Sour / Gin Fizz and they even had a selection of Mescal..

Very expensive for what you get. Also, they wouldn't hold…read moreour luggage in a private place and wanted us to leave it unsecured in the lobby. The whole experience was mediocre!

Ornate. Grand. Opulent. All in an old-fashioned vibe. This hotel was obviously the height of luxury…read morein the mid-20th century. Now, it needs some love to return it to it's glory, but even still, it's a pleasant place to stay. Rooms are a decent size. The bed is comfortable. The area is relatively quiet at night so sleeping with the balcony doors open for fresh air is possible. The bathroom is large with a good shower. The breakfast on the 4th floor is in a space surrounded by windows providing sunny views on a beautiful morning. Typical breakfast options. Eggs, pastries, fruits, cereals, cheeses, smoked salmon, charcuterie, olives, capers, yogurt, pancakes, bacon, grilled vegetables that all looked steamed, American coffee and made-to-order espresso drinks. Service is friendly & attentive.

We were quite delighted with the Grand Hotel Wagner, our "home" in Palermo for several nights last…read moremonth. Our room was comfortable and beautiful, and we were totally enchanted with the top floor sunroom and the elaborate daily breakfast buffet (included in the room rate). Davide, the terrific restaurant manager, was extremely accommodating. The public spaces in the hotel were gorgeous also. We loved the location and could walk everywhere. We would highly recommend the Grand Hotel Wagner and plan to visit there again on our next trip to Palermo.

POSITIVES: A…read moreBeautiful 18th century hotel with all the old Sicilian charm. The hotel has lovely large rooms and hallways. It's in very good condition, albeit the white furniture is getting worn and some wear is starting to show on walls and doors. There are some lovely large shuttered doors that open to a nice balcony where you can stand on a nice evening and enjoy a glass of wine. The hotel is a bit difficult to find, but it's right near the renowned street market and main roads to shop on. The staff are wonderful and helpful and there is a restaurant attached that has a nice buffet breakfast as well. So the NEGATIVES: The hotel is not at all sound proof. You can hear furniture moving in the floors above as well as people talking outside. The BIGGEST NEGATIVE! Is that the hotel is located in Ballaro area. This is were the Algerian gang Black Axe operates...I'll let you google them or refugee Palermo. We were not aware of this issue when looking for a hotel, and no other reviewers mentioned this. We didn't stay out late or much past sunset when they are all starting to hang out on street corners near the hotel. I went around the backside of the hotel to go find a store to buy some water and there were little rooms or old stores that a lot of them were sitting in. Scary. The other negative was as we walked through the street market one street over from the hotel during the day and ventured up one more road, it was like 3rd world...Garbage everywhere, people selling their used stuff. I've never seen anything like it. We thought we made a huge mistake coming here. Just stay on the main touristy roads and it's ok, but we wouldn't stay here if we knew the area was so bad.

Please find a better hotel!…read more My wife and I visited Palermo last week. Upon our arrival around 8:30 pm we were greeted and followed by a drunk man. The front door of the hotel is locked due to it being in a poor, unsafe area. We did not feel safe so we didn't want to risk going for a walk around the city at night. The wifi connection is terrible and there were two clearly visible insect traps in two corners of the room. The next morning my wife and I searched and found a better hotel to stay at. Hope this helps anyone planning their next trip to Palermo!

Not a bad spot to stay in Palermo, it's nice and authentic right near several tourist spots. There…read moreis a restaurant downstairs but it only seems to be open when I've already found somewhere else to eat and I'm on my way back home. The room I stayed in was nice with plenty of light and a lovely little balcony to enjoy the morning sunshine. The bathroom is a nice size and there is a writing desk in the lounge if you need to write a long review or an article about Palermo. The place has decent free WiFi good enough that you can easily watch Netflix. The only tip I would make if you want a decent sleep in then close the brown shutters on the outside before you head to bed... I left them open so I would wake up earlier so I could explore the city. The only tip for sleeping at night was to unplug the TV as the blue standby light is fairly annoying which I did the second night after waking up think aliens had come to kidnap me... Nope it was just the Telefunken TV... Had a good rest in Palermo and would recommend staying here if you get the chance, also great if you have young kids as the owners have a family of three boys your kids can interact with. Lovely family lovely home.

We had a wonderful time in Homi Country Retreat. The place is really beautiful and well maintained,…read morewith a splendid pool and a surrounding garden that invites for relaxation and peace. And all the people that owns and works there made us feel special, so for sure we recommend this place to everybody!

Grand Hotel Piazza Borsa. Disappointing Service…read more I would love to have rated this hotel higher. A classic Italian structure from 1862, it is built around a huge 4 story central atrium called the cloister. The last renovation was very well done maintaining the design themes while bringing the place up to modern standards. Our room was quite large with enough space to lay it out a small suite. It was beautifully furnished with both antiques and contemporary furniture. The housekeeping staff was first rate. The rest of the staff was another story. Our impression is that they felt it was a privilege for us to be allowed to be in the place. One evening we sat down in the atrium area to play cards. The wait staff attended to all the nearby tables and ignored us. After an hour, I went up to the room to get a beer that I had bought outside. In less than five minutes, the manager was at the table to tell us that a waiter had complained that what we were doing was not allowed. My response was not heated, but I was clearly very annoyed and unhappy. After telling me that we had been ignored, he backed down. In that case there "was no problem". The maître d' of the dining room displayed a similar attitude. He strutted about rather pompously ignoring diners after he had pointed out their tables. On our free day, we went down to breakfast around 9:00. At 9:30, he stopped by to hint strongly that we should go even though breakfast ended at 10:00. He said in plain English :"Two minutes!" The breakfast was worse than a bargain hotel breakfast in the states. Hot food was served cold. Cold meats had no flavor except for the smoked salmon. It tasted fishy. Selections were limited. By 9:00 they stopped bringing out fresh food. Even earlier, selection was very limited. There was no indication that guests could order omelets or fried eggs until people at another table did so.

Perfectly located to anything you want to do in Palermo, the Grand Hotel Piazza Borso will have you…read morefeeling like a Queen ( or King) given it is located in a building that once was a palace. The main entrance is on the side street but once you push through the revolving door, you'll find yourself just steps away from the gorgeous center courtyard which is used for weddings and gatherings around the fountain. Smart people designed a retractable roof over this section so it is available rain or shine. Check in is smooth and easy assuming you have made a reservation and within moments I was on my way to my room. I got there about noon and thankfully my room was ready as I needed a nap from the travel. I had what they call a deluxe room with a view and it was lovely. Large with a balcony overlooking the Piazza San Franseco, it had a king sized bed, desk, mini fridge and a pot for boiling water for tea, no coffee. The bathroom was great stocked with toiletries, a decent shower, heated towel rack with plush towels and a toilet that required a master control panel. What's that, you say? Yep. This toilet comes with a control panel that had it doing all that a toilet should and then some. My favorite feature was the light inside, perfect for those middle of the night visits. Breakfast was also included in my room rate and is served until 10 am in a lovely room on the first floor. It's buffet style and includes eggs, bacon, pastries, cheese, cereals etc and was just ok. I came toward the end of the time and the food wasn't warm any longer and the coffee was not good at all so my advice is go early. Pricing is fairly reasonable as well. My two night stay, with breakfast, ran me about $450 US for a deluxe room,which is a comparable rate to other hotels of this caliber. Please note that there are cheaper rooms as well if you don't want a view or a larger room,as this was an upgrade. Perfect location for your stay in Palermo.