My husband and I came in with zero intention of buying anything that day. We'd already hit two other furniture stores and had a few solid options we were going to sleep on before making a decision next weekend. I knew La-Z-Boy wasn't going to be cheap, but I figured it was worth a look. The moment we started sitting on couches, the difference was undeniable. The cushions, the stitching, the fabric -- everything just felt better. There was no comparing it to what we'd seen elsewhere. We still have a La-Z-Boy couch we bought in 2017 sitting in my husband's office, fully functional, no issues. That kind of quality speaks for itself. We came in because the Costco sectional we'd been living with was a disaster -- broken zippers, lumpy cushions after just two years. We wanted an upgrade that would actually last. Robert Z made it impossible to say no. Zero percent financing (seriously, who does that anymore?), delivery and taxes taken off during a flash sale -- we saved hundreds. The whole experience was low pressure, and he clearly knew his stuff. If you're on the fence about the price, just go sit on one of their couches. You'll understand immediately. We went from "just browsing" to buying the same day, and we have zero regrets. read more

Came in to La-Z-Boy looking for a couch and a recliner. After looking at the other stores in Visalia, didn't have much hope. I met with Robert, and after I explained what I had wanted he showed me a piece and I fell in love. Robert was very knowledgeable in everything he was telling me. I let him know when we were able to come in, and so happens that we came in during a flash sale and for the couch and power recliner we are buying, we are getting a good price and the best thing for us is that it's lifetime warranty. read more

I cannot say enough about what an amazing experience this was. Carlos was absolutely phenomenal at helping us find a chair for my mother. If you go make sure to ask for him! read more

We ordered recliners but did not receive what we ordered. La-Z-Boy has verified the recliners we received are NOT what we ordered yet refuse to pick-up the recliners and give us a refund. Desiree order #10-214918, all the information you need is on that form. Trust me the communication, failure to act and negligance the La-Z-Boy team has clearly displayed is inconsiderate and appalling. This is as simple as it gets. We did not order what was delivered. read more

Went in yesterday to look at leather power reclining sofa. Robert was amazing. No pressure purchase and Robert worked with us on discounts that we could afford. I never saw myself purchasing a 4K sofa but with this quality you will pay. Thank you again Robert, we're happy customers. read more

My wife needs a specific recliner to support her head as she has chronic neck and back pain. Carlos was extremely helpful finding the chair for us. He is friendly and not pushy. We found the chair that was perfect for us and Carlos was awesome ordering the specific chair we wanted. Plus, we got a great deal! read more

I was there several times before deciding what to buy and Robert was patient with me and very helpful with all my questions. I have been shopping everywhere for a new couch and the furniture here is very high quality compared to others so the prices here match the quality. read more

The Visalia La-Z-Boy is absolutely stunning!! It's staff is very nice and helpful, they are by all means educated and professional. Hats off to all! What a great place to find what you're looking for. So many fabrics and leathers to choose from. Customization is fantastic. You do have to wait for them to build it for you, which takes 6-8+ weeks, it is well worth the wait. Priced in a very competitive market, you do get what you pay for sure! Make the investment, it's worth every penny! Drop in and check it out, tell your friends too! read more

We bought two recliners from the store. While the sales team in the store was very good, the product we received is ending up being terrible!! We have two top of the line recliners that have needed service within a week of receiving them. It took a long time for the parts to come in and mine still does not work correctly. I am so disappointed in this product and company. The chair you sit in at the showroom is not what you will receive. Be very careful!! read more

La Z Boy - This what was shipped to supposedly fix our brand new recliners. - Furniture Stores Near Me - Visalia, California

My boyfriend and I happen to be visiting Visalia and checked out their local La-Z-Boy. The showroom is beautiful with tons of furniture pieces, styles and fabrics to chose from. Very impressed with this store and the customer service I received. Highly recommend checking it out! :) read more

They LIE! Make sure you understand. They LIE to get your money. They said the people delivering the furniture would make adjustments the bass... so that it wouldn't be leaning forward. When the delivery came, they said we NEVER make adjustments to the bass. So now we have 2 chairs that practically make you fall off and won't rock right. My wife's chair won't rock at all because the bass practically makes her fall out. The back in my chair is NOTHING like the one in the store. It is so hard and pushes out so far that it hurts my back. I thought these were chairs you could fall asleep in not be TORTURED in. When I inspected my brand new $2000 chair... there was a hole in the material. What next? read more

La Z Boy - Material has a hole in it. - Furniture Stores Near Me - Visalia, California

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I found the perfect couch, loveseat and recliner at Visalia Lazy Boy. Thank you to Amina for being do helpful and for your amazing service ! I recommend this location and Amina, the sales associate who made it all work out perfectly!! I will be back! read more

La Z Boy - My new couch set from Visalia Lazy Boy with the help of Amina!! Comfy and beautiful - Furniture Stores Near Me - Visalia, California

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Great customer service! Shana Melugin was great to work with and helped us with all our needs.

So, I am hunting for a specific piece of furniture but I have no idea what it is called. I called it a tall narrow dresser, but as it turns out it is a Lingerie Chest. I didn't know that until I spoke with Teresa, the store manager. She explained the whole concept to me and showed me what was available, both in store and on order. Unfortunately I am looking for a specific color scheme to match a bedroom set and that was not available. However, she took the time with me to help me out and DIDN'T try to sell me something I didn't need, that speaks volumes to me as a consumer. She was pleasant, professional, funny and engaging all at the same time. How often do you leave a store empty handed but feel better than you did when you walked in? We purchased out living room set from this store last year and could not be happier with the service we received and the quality of the furniture. That is specifically why I tried them first on this particular hunt. It is people like Teresa, and her team, that will keep us coming back again and again. read more

Beautiful furniture and Large selection, Gracie was wonderful in helping us choose the right bedroom set. Love the friendly staff and no stress or high pressure. Our experience was wonderful. read more

La Z Boy - Beautiful place to shop for home furniture, large variety of choices and Beautiful selections., with excellent customer service. - Furniture Stores Near Me - Visalia, California

La Z Boy has always had good, quality products. Today was no different. This was the first time we had been to the Visalia store, in the past we drove to Fresno to shop. Even though the Visalia store is smaller, it has a wonderful selection of furniture and every associate is professional, courteous, and nice! Gracie, who helped us, was extremely nice. She did not hover, she made sure she was available to answer questions, and understood exactly what we were looking for. Her knowledge made the whole process as easy as could be. Thank you Gracie, and thank you La Z Boy! read more

Need a specific recliner for my tall husband who is extremely picky.. helped me to find the perfect fit! Thank you Gracie for your help and patience..we will back! read more

Allie did a wonderful job helping us pick out the right furniture for our specific needs. She was cheerful, patient, knowledgeable and gracious. read more

Disappointed, We ordered furniture at the beginning of the year and we were told 4-6 weeks. It's been 9 weeks and they continue to push the date back. We have called and went to speak in person and they have been rude and dismissive. We agreed on a timeline and they did not keep their word. I think we would have understood a few days but we would have not agreed if they had said it would be over 3 months. I am super disappointed because we thought this was a high quality and high value business but we continue to wait. Robert Zamarippa you let us down. Store manager Shana Melugin the person who we went to speak to today was so unprofessional. I highly do NOT recommend. read more

While shopping for a sectional couch with very specific features, Allison at the Visalia La-Z-Boy was a pleasure to work with. She was gracious, knowledgeable, and very patient as we considered a variety of options. I highly recommend asking Allison to help you make your furniture selection. Nicely done, Allison! read more

Wow what great service and help from Shana Banana! Friendly knowledgeable low pressure and style sense

Super helpful. The saleswoman didn't pressure me or follow me around the store the whole time. She popped in to tell me a fact or more info about what I was looking at and then let me continue to browse. Really a great experience and the selection was great too. read more

I'm a disabled Vet with back issues and searched everywhere to find a new recliner that works for me. LAZBOY had what I needed. Superb high quality chair! Salesman Robert was great thru the entire process. Friendly, courteous and No high pressure sales and was very helpful. Delivery guys were great. Love the new recliner. Thank you Robert and LAZBOY! read more

Great service good price hope they delivered soon. Debbie and Maureen very courteous helpful.

Get customer service! Bought 2 leather recliners today and cannot wait to get them home and relax all christmas long!

Worst experience ever! The only reason I gave one star is because I liked the salesperson. Please take the time to read this review. This way you can decide if you want to take a chance on a purchase. I spent $4000 on two custom recliner sofas, aka "units." They were delivered while I was at work. I came home to find that the fabric was torn, the front of one was broken and one couch mechanism was non-functional. I immediately took pictures and went to discuss with the store manager, Frank. I was informed that nothing leaves the warehouse without being inspected so this must have happened in transport by the delivery company. (LazyBoy contract) He assured me that I would receive new units. I just needed to be patient and "trust the process." The first part of the process was to send out an incompetent repair person that never took out a tool. He extended the recliner and proceeded to slam the unit with his knee and foot. I reported this to Frank and was told that this may just be a part of the process. Part two of the process was to send a qualified repair person who was able to get the unit mechanism to kind of work. It would extend but the mechanism runs rough. It was during this visit that i realized the fabric on this unit was also torn and the mechanism was bent. (Same unit that repairman #1 "fixed") So, repair man #2 can't do any more until he orders more parts. And fabric. Because evidently the process is to rebuild the units in my home. But! COVID19! So. Nothing gets done until the store opens. When it did I called and asked where we were on this "process." I was kindly informed by Frank that he genuinely cared about this but was going to ask his District Mgr to call me. She did not. Serena from Customer Service called to let me know that LazyBoi does not issue refunds or exchanges and that the units would be repaired. Like new. Not the lovely new ones I ordered, "like" new ones. Now I wait. Again. I called Frank after my conversation with Serena. I have yet to hear from him. No word from the repair guy either. Through no fault of my own, I am being told that I have to make myself available to the repairman, for what is going to be a lengthy process to repair the damage that was done by a contractor of the LazyBoy company. I have to take off work and use MY time off credits to let him in my home and sit there until he is finished for an undetermined amount of visits. The delivery company that works for LazyBoy is out nothing. Delivered and damaged my couches that I saved months for. So my $4000 purchase is costing me more time and money. I trusted the LazyBoy name and reputation. 40 years of service. Blah blah blah. I am out more than the initial cost. My time dealing with the above, time from work, time from my earned time bank, and time upset over this fiasco. If you purchase from them, do so knowing they don't make good on their promise. If something goes wrong with your "unit" know that you will not be treated in a fair or just manner. I will post the pictures of the damage that I took on day one with my phone. The recliners wouldn't function so I didn't get the pictures of the damage on the inside. For now, I will sit on my unit and wait for the repairman and while I wait I will consider my options. 7/17/2020 I have contacted the Corporate Headquarters in Michigan because nothing is being done at the regional level. I have a case number. We'll see. read more

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Sales Consultant Robert Zamarippa provided outstanding service and advice on purchasing a recliner lift chair.

Just bought this recliner at a great price. Amina the sales lady was awesome and very helpful. read more

La Z Boy - Can't wait for my recliner to be delivered. - Furniture Stores Near Me - Visalia, California

Best set of furniture that I have seen and so comfortable.. I am defiantly going to purchase the LA Z BOY recliner and sofa. The staff where really professional and Customer service was so amazing. read more

La Z Boy - LA Z Boy Sofa and Recliner - Furniture Stores Near Me - Visalia, California

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This review is on the behalf of my mother. She bought a sofa set today with the assistance of Amina and Larry. Both were understanding and flexible with the deal they offered within my price range. Unfortunately, furniture won't be delivered until October. Hoping for the best when it arrives. Will be following up then. read more

The showroom has top notch furniture. Walked in and found exactly what I was looking for. They are about 5 months out but I'm ok with that as long as I know the timeframe. There was a bit of a mix up in my order but Larry made it all right. read more

Maureen was wonderful, she was very helpful and took her time explaining things to us. I would recommend her highly.

I traveled from Los Angeles County to visit family in the Visalia, Ca area. I stopped in at the La-Z Boy Home Furnishings & Decor to potentially purchase a Lazy-Boy Chair and some other decor for my front room and patio. I was immediately greeted by the manager, Larry. Larry took the time to show me different packages that would match my furnishings I have in my front room and then I wanted to update my patio. Larry was EXCELLENT and assisted me in getting the items I wanted and the price range I was looking for. Anyone looking for an awesome deal and the BEST CUSTOMER SERVICE I have had the pleasure to be involved with. Best wishes and success Larry for a long relationship for myself and anyone else seeking great furnishings!! read more

Outstanding experience with Sales Associate, Debbie at Lazyboy Visalia! She was kind, professional, and very knowledgeable! When you have had 5 spinal surgeries, picking the right chair means EVERYTHING! Thank you, Debbie. Keep up the awesome work! read more

Waited 5 months for my order. Called to schedule delivery of two chairs then called back next day to say they broke one of the chairs. Then they were supposed to deliver the unbroken chair and never showed up and didn't call. I have asked for a credit of the broken chair and was told it had to be approved by the manager. To date I have not received a credit. At this point I am not sure what to do. The store personnel are very friendly and seem to understand my frustration but there has been no resolution. Ticket 10-203562 read more

The staff at La Z Boy is friendly and had great service . Larry Ross went above and beyond helping us get the best deal possible. Thank You Again Larry Ross. read more

Walked in and was greeted by Lucy, very nice, non pushy sales person. Showed us around, gave Steve choices of fabrics and colors. He made hh is choice and wrapped it up. Nice experience thanks to Lucy! read more

Julia was very helpful when we were searching for a new recliner for our nursery. Store was well set up and customer friendly. Would recommend. read more

Went to Lazyboy for a recliner and my dad needed a loveseat. Amina was so kind and helped us in getting exactly what we wanted. Thank you Amina! read more

Still haven't received my couches I bought in August months ago! It's disappointing that everybody is getting couches so fast that are barely ordering them. And I'm stuck with nothing for months. I got an email saying they are estimating to ship 10/26 when I called they told me I will be getting them most likely November. 100% disappointed with the wait time and I can't cancel. It only gets worse and worse. read more