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    Lab Optical Express

    5.0 (1 review)
    Closed 10:00 am - 1:30 pm, 2:30 PM - 6:00 PM

    Services - Lab Optical Express

    Eyewear fitting

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    4 years ago

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    Family Vision Center - Crosby

    Family Vision Center - Crosby

    2.8(13 reviews)
    0.5 mi
    $$
    Certified professionals
    Offers payment plans

    Had a great experience! Miss Tara helped me and she was so sweet and courteous! She made my day!…read more The atmosphere of the waiting room is lovely and welcoming. Above all this is a great optometrist and I recommend this place to anyone who have told me they need glasses!!!!!!

    Extremely disappointed with this office. Before I was even seen, I was met with unprofessional…read morebehavior from the young lady who answered the phone, whom I believe may be the same employee we have dealt with on previous occasions. Rather than listening to my concerns or attempting to resolve them, she repeatedly responded with, "Again, I am just trying to help you." The interaction came across as dismissive and lacked the level of professionalism and customer service one would expect. Unfortunately, this is not an isolated incident. Last year, we ordered glasses and were told they would be ready within two weeks. Instead, it took over a month to receive them. To make matters worse, we clearly stated multiple times that we did not want our insurance benefits applied until the following year, yet they were used anyway. When we brought the issue to the office's attention, we were essentially told that we were mistaken and that nothing could be done to correct it. Not only was the situation mishandled, but no apology was ever offered for the error or the inconvenience it caused. Customer service and communication are critical in any business, especially in a healthcare setting. Based on these experiences, it feels as though customer concerns are dismissed rather than genuinely addressed. I hope management takes this feedback seriously and invests in improving communication, accountability, and the overall patient experience. First impressions matter, and unfortunately, this office has repeatedly fallen short of expectations.

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    Family Vision Center - Crosby
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    Lab Optical Express - opticians - Updated September 2026

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