Misdiagnosed. Billing office is impossible to get a hold…read moreof. Been trying to resolve insurance issue for months and they do not return my calls nor my insurance provider.

Took Mom there twice and received excellent care. Doctor was extremely kind and empathetic which…read morewas much appreciated. And they have x-ray capability which you can't easily find at Urgent Cares. Highly recommend this establishment!

This office moves at a terribly slow pace!!!! Chaotic. One…read moreof the staff members is loud and explains how her break, the fact that they have one rest room effects service.

Quick and convenient. With my insurance I am required to use quest laboratory. This location is…read moreconveniently located inside of the Columbia Medical Center neat Howard County General Hospital. There is always plenty of parking at the building. They take walk ins but I highly recommend making an appointment so you won't have to wait. I have an online account so made my appointment there. The check in process is done on a tablet right by the front counter. All you have to do is put your phone number in then scan your drivers license and insurance card. After checking in I only had to wait two minutes then I was taken into the back to have my blood drawn, the phlebotomist was professional and friendly. She completed the process painlessly. The whole time I spent in the office was less than 10 minutes. Great experience that's why I will continue to come back.

My first experience was great. In and out with no issues…read more Second trip trying to schedule and kept receiving voicemail, at times full. FINALLY got my appointment scheduled via email. Arrived 15-minutes early for an 10:30 appointment only to find the door locked and receive the customary voicemail on a call.

Great staff here. I come to this lab often for work and I've always been treated really well. The…read morestaff is friendly and professional even when they recognize from coming all the time. It has a very sterile and clean feeling. The lab is in the back of the shopping center so you have to drive around the back to find it. Ample amount of parking with parking right in the front of the lab when I come.

The office staff were friendly and helpful. And the technical staff provided excellent care during…read morethe blood draw. Hardly any wait to be called back and the automated sign in was easy and efficient. Great overall experience.

I have a horrible experience that I define as HOSTILE, UNSAFE, UNPROFESSIONAL and THREATENING. I've…read moresubmitted my rating on your website and my local Yelp website about this location. I used the Steven Forest, Columbia MD location since it's closer to work, and they had an early appt on a work day. It is also close to my office in Columbia, Maryland. The staff left a key was in the door, so I thought I was being kind by taking it out and giving to them. Person #1 snapped at me rudely saying why would you take the key out, that's so stupid. No one told you to do that. Then she starts rudely talking about it to the Person #2 loudly, which went on for my whole time there. I stated usually it's odd to see a key in the door, and again #1 said I was stupid. Then #2 was rude when taking my 3 tubes of blood - no greeting and had a demeaning tone, unlike others before me #2 greeting over the top nicely with hello, etc. It sounded not genuine just to make a point to me of her dislike for my action of taking the key out of the door. She came in rudely demanding that I confirm my name and dob, which I did. Most techs are kinder about their approach and tone, which made me feel unsafe of how she would do the blood draw. I stated my vein is hard to find, and a butterfly needle is usually needed. An issue I've had for 40 years, so share proactively. #2 took offense and said let me do my job as I know what I'm doing for the last 16 years; she stopped before saying the "b*tch" word. As I was departing, asked why they couldn't kindly tell me that about the key needing to be in the door, rather than speak rudely and loudly for the whole waiting room and me to hear. A reasonable person will remove the key if they find a key in a door. No sign is posted there stating don't remove key and the design issue of door does not give them the right to be rude. #1 than said "I know you were raised better than that; you are ghetto and f*ck you". It was the first time I felt in an unsafe environment at LabCorp, that was HOSTILE and THREATENING. LabCorp staff at this location know how to make a customer's experience awful and start the day badly. I am concerned these two employees at Steven Forest Columbia, MD location will mess up and have me re-do my labs. I don't trust how they will do their work, question their ethics based on their behavior and reaction for something a reasonable person would do. PLEASE NOTE: My normal lab closer to home is not like this, nor do they keep a key in the door. I only went to this location due to the timing of labs needed today for my doctor. And my normal lab near my home appreciates that I am proactive about the issue I have with blood draw.

I went to First Call on a Sunday morning and they were very helpful! They ran tests and I was in…read moreand out in less than an hour.

From the owner: FirstCall Medical Center is a Maryland urgent care provider with five locations across Howard…read moreCounty and the surrounding area. Their team of physicians, physician assistants, and nurse practitioners treats most non-life-threatening illnesses and injuries faster than the ER, with on-site labs and digital X-rays.

I use this site at least every 3 weeks. I have never had a difficult experience. The staff is…read morefriendly and professional.

I am writing to express concerns about the patient experience at this location, which has become…read morechallenging since the departure of Ashley and Nadine. Specifically, I have observed that while generally a skilled phlebotomist, Andrea's patient check-in demeanor has been negative. On one occasion, patients waited for 25 minutes, leading one to leave.My attempt to address this with Regional Director Nicole Gray was not productive. Andrea returned from the back with her supervisor on speakerphone and, seemingly unfazed by the situation, exhibited unprofessional and rude behavior, including a dismissive verbalization of "I Don't Care!!!". This type of response is unacceptable, especially in a healthcare setting.I am also troubled by the handling of previous issues. I was informed that Nadine, who consistently demonstrated politeness, professionalism, and courtesy, was to receive an award. However, she was removed from this location and, to my knowledge, did not receive the promised recognition.Furthermore, my attempts to contact corporate have gone unanswered for several weeks. A separate, serious concern involves unsanitary practices at the LabCorp Catonsville location, where phlebotomists' extremely long hair extensions are allowed to come into contact with patients' arms.To resolve these issues, I propose the following:Immediate attention to Andrea's patient interaction skills, including training and clear expectations for professional conduct.Clarification regarding Nadine's departure and the status of her promised award.A prompt response from corporate regarding my previous communication.A review of hygiene protocols at the LabCorp Catonsville location, with immediate correction of the hair-related issue. As the patient, an experience at LabCorp should not result in distress. I am committed to working collaboratively to find another location to perform routine labs iand ensure a safe and positive experience. There is a pattern of unprofessionalism here. At this point, leaving a review and finding another LabCorp is the only recourse. Wishing everyone the best.

Always late. Staff rude. Arrived for an appointment at 11 am still not seen 30 minutes later.read more

Stopped into this Labcorp location to have bloodwork done. I was happy to find that there weren't…read moremany others in the waiting area, which I hoped would mean they'd have me in and out. The wait was the ONLY good thing about this location. There is an older black lady at the front desk who is just mean. No people skills what so ever! I answered her questions cordially, as she continued to bark more orders. She didn't even look up to speak with me. Probably the worst customer service experience I have even had! The phlebotomist, however; was a gem! She poked me once and I didn't even feel the pain I typically feel when giving blood! I hope she finds a new job, because the Labcorp location is horrible and no place for someone like her who truly loves what she does!

I only have been here once in November 2020 and it's my opinion that they did a poor job. I spent…read moreabout 2.5 hours after my appointment time with my 3 year old to get some blood work done for him. I think their biggest problem is that they seem to only process paperwork while a patient is there. They were confused by the doctor's order and did not tell me in advance. I had to wait there until it got cleared up. They also seemed short staffed and disorganized because they misplaced two faxes. Only one lady seemed to be doing any real work in the office. She would work the front desk and do the blood draw. She seemed competent, but was overwhelmed. A second employee was present, but she was rude and did not seem able to help me on her own.

Very rude staff, dark, unhappy group. They can't seem to find paperwork and don't want to be…read morebothered. I was snapped at twice. Waited 30 min with an appointment.

I was told by the doctor's office I take my mom to about this location which is so newly opened…read morethat it's still not on the Quest Diagnostics website at the time of this review. I had to take my mom here because when we went to another well known laboratory to have her tests done from a written script from the doctor, the lab didn't complete / do all of the tests requested. That was not good as it's already like fighting a hungry bear to get my mom to go get anything medical done, so when I was told this Quest Diagnostics lab location was in the same building as the doctor's office, it was a god send because I could kill two birds w/ one stone while visiting the doctor. This way, my mom wouldn't be as upset about having to go to two locations, again. In addition, the lab technician @ this Quest Diagnostics location was super nice and patient with my mom (who at this point was especially cantankerous because she had been fasting in order to do her labs). Unlike the other lab who didn't do the tests as requested, Chanel (I believe that was her name) from Quest Diagnostics at this location was really nice and ensured she had all of the vials verified for submission and everything was completed. At this time, Chanel was taking walk-ins. I don't know if that was because we came from an office in the same medical building and can't say if this will be ongoing as the location gets more established, but it was very helpful.