My bloodwork was sent to them for testing. Long story short, I was charged twice. I paid for one…read moretest. Seven months later, I am still fighting to not pay the second bill. Billing, and what amounts I guess to Customer Service, have insisted on the wrong narrative over and over. It seemingly is an organizational catastrophe over there, with no one able to not only solve problems for themselves, but solve between departments. (UPDATE) After several more weeks of dealing with this, I have reached a satisfactory resolution and my bill was zeroed out. However, this is after literally dozens of attempts with at least 4 different people in the office who said they were going to "forward this to the Lab Director" and receiving no follow-up. I managed to wheedle an email to said Lab Director, who actually wrote back and said, "Honestly, that is the first I've heard of this and after three or four more cc'd emails, it looked like it had been rectified..." Absolute, total, utter mismanagement by all parties at this operation.

My doctors office is right down the hall and she always recommends Collaborative Labs. When I moved…read morebut kept seeing her, I tried going to Quest because it was closer, but since my boyfriend lives in the area I've been going back to collaborative. The woman who works there is a fantastic phlebotomist. She always finds a vein, does the puncture and collects the blood quickly and efficiently. I almost never have a bruise and the bleeding stops quickly. I'm known to pass out but she gets it done so fast I never even have a chance. She's truly great and I'm a loyal patient even when the wait is like 45 minutes long. I recommend her to anyone!

What's the point of making an appointment if when you arrive on time, use the online check in…read moresystem, you still have to wait another 20+ minutes? I just don't get it. I was there for blood work and didn't had any problems in the past at this location. Not sure what was happening that day but not going back to this location anytime soon.

Went to get bloodwork done today and Hilary was just amazing. She is thorough and easy to talk to…read moreexplaining everything that was going on and made getting my blood drawn a breeze! Overall I had a great experience and didn't waste hours of my life in a waiting room.

Quest Diagnostics is a huge company founded in 1967 with labs all over the US, Puerto Rico, Mexico,…read moreand Brazil. They provide diagnostic testing for all types of diseases, cancers, disorders, drug testing, and Covid-19. This location was in a convenient location and on the first floor. Parking was spacious. Booking an appointment online was quick and easy. I've always used QD for the majority of my labs, for years now; pretty much all of my doctors and insurance providers use their services. Checking in was easy, there is a kiosk and/or a link gets texted to your mobile phone to check in. On my first visit, I waited a few minutes in the lobby before being called in for my appointment. The person helping was cordial but unfortunately she couldn't proceed with my blood work; my doctor didn't completely fill out the requisition, so the system wouldn't let her proceed. This wasn't her fault and I understood, but I was disappointed because I was fasting and drove there early for this appointment. Since it's a Saturday, I couldn't reach my doctor for the missing code. I had to reach my doctor on Monday for this info. and rebook another appointment. In the end, my experience was 1 star but at no fault of Quest Diagnostics; I gave them 4 stars because ease of making an appointment, how quickly I got in, and cleanliness.

Terrible location. You should literally go to any other location. And I'm sure the staff would be…read morevery happy the less people they have there. Our appointment didn't work so we joined the walk-in list and this is the second time they have told us, even though all the other walk-ins were taken, we were asked to leave bc we didn't have an appointment even though we tried. Why have a walk-in option? And why ask people to leave when there was only one other person waiting in the waiting room with us?

Had to share my delightful experience this morning at Quest Diagnostics in West Hartford…read more I've been poked and probed fir blood for far too many years to even remember, since I was young, it's always been a problem finding a good vein. They eventually did, but the journey getting there was quite painful until this morning when Josie (the phlebotomist ) found a good vein-immediately, inserted her needle expertly without any pain and pulled four vials of blood in what felt like a second ! I just had it say thank you Josie your skill and professionalism exceeded my expectations!!! Well done

Extremely frustrating. ZERO customer service and extremely long wait times…read more This company doesn't care about patients at all.

As someone who (unfortunately) has to get blood drawn more often then not - I have been my share of…read moreQuest Diagnostics. I prefer heading to this location in Newington as it usually is one of the less crowded ones in the area, meaning you "might" be able to schedule a same day visit, which when you are sick is important. Once you check in and your name is called - the staff will bring you back and they have always been nice to me. To date - I have always been treated with kindness and they are very effective at getting you in and out the door. Pro Tip - think you can just show up as a walk in and be seen - be careful you probably will have to wait an hour (or more) - trust me I know from experience.

Went to quest for lab work on thur march 12 for required blood work needed for mon march 16. As of…read moretoday mar 17 there still r no results. Blood had to be drawn at the appointment i had. What happened to my results from quest?

30 minutes before closing time I signed into their system in the empty lobby. It had just accepted…read moreme and told me there was no current activity and 0 minutes wait time. A minute later someone came out and said no, they wouldn't take me as they had three more appointments. I pointed out no one was there except me. He shrugged and just tried to give me a card to schedule an appointment. I said I have the app and went out to my car. I happened to end up on my phone in their parking lot for an hour. No one showed up during that time. This location has all the blinds closed for all the windows and door. The door and blinds never opened. At 11:52 I tried the door only to find they had locked it after sending me away. So, they lied about appointments, otherwise why lock the door, and denied service even after their automated system scheduled me in without even asking what I was there for, namely a simple quick urine sample and blood draw. Now many of the locations in central Connecticut have been denying walk ins within 10-15 minutes of closing this year, but usually there is at least one patient waiting or walking in. But half an hour? With no patients? Plus, it had snowed overnight for the first time in a while so some people are less likely to drive and show up, and no one has the courtesy to cancel a lab appointment since they know they are supposed to take walk-ins if patients aren't there. Two stars for the automated system that took 30 seconds to sign me in, tell me the status of a 0 minute wait time, and that the location would be open for another 30 minutes. System has been improving since its inception. Zero stars for the staff that lied, denied service with no reason, and locked the front door behind me never to open it again the remainder of the 30 minutes they were "open." It's now 12:30, they've been officially closed for 30 minutes, and not once since they turned me away has that door opened, nor has anyone shown up to the parking lot or building to try and enter their door.

I would not recommend this location. If you have the option, I suggest visiting a different Quest…read moreDiagnostics office. The staff member who drew my blood was unprofessional, the facility did not appear to be well maintained, and the overall quality of care fell below my expectations. I hope the management addresses these issues by improving the facility and ensuring staff receive the training and support needed to provide a more professional and positive patient experience.

This location has been nothing short of fantastic the many times I've come here for blood draws…read more They accept walk-ins, but making an appointment is easy, they text you reminders, and you can check in via a QR code or use their kiosk. The front desk is mostly pleasant to deal with and the phlebotomists are efficient. No one likes to get blood drawn, that's for sure, but this Labcorp, in my experience, makes it a mostly painless experience - pun intended!

I have had a few pulls there and my experience was always pleasant…read more Safe, clean and plenty of confidence the draws were painless and the interactions with Tanya and Louanne have made me a lifetime customer. That's a lot being said for a service that sticks a needle into your arm but in all honesty, I have referred many others to this lab and will continue to do so as their service is a "breath of fresh air" compared to the cold and distant personalities of other labs. ....however..... Was not too pleased with Philo on 12/23/2024, 2 PM as she was rushed, "No blood only air," did you drink anything today? "All I'm getting is dehyro patients today". etc. NOT GOOD. Louanne saved the day when she took over and successfully extracted 6 Viles with breathtaking ease. I would have given ya 5 but one variable got in the way. Hopefully the issue has been addressed.