I contacted BCI Exteriors after reaching out to a wide variety of contractors that specialize in…read moredifferent things to try and find a solution to a moisture issue in the bedrooms of our house where water was sitting where the ceiling meets the walls. Other companies offered suggestions ranging from additional insulation to an entire roof with venting. Kevin came in and within 30 minutes had diagnosed the problem with a fix that I could do myself in a couple of hours and for less than $100. This came just a week after a different company quoted me $19,000 to resolve the issue. Even better, he didn't charge me for his time! Next time I need something that BCI can help with, I will definitely be reaching out to them!

Beyond good. Their repair man arrived a few minutes early, and was very friendly. He got right to…read morework. We had a mysterious leak that was causing a lot of damage. He found the leak - a cracked shingle - and fixed the hole with tar. No leaks since! Then he comes down off the ladder and I asked him, how much. He refused to charge me! Said it was just a small thing and he wouldn't leave a house with a hole in the roof. An honest tradesman, he had a chance to make some easy money and chose to be a good guy. Thanks!

My warranty company-Sub contracted NORMAN'S HOME IMPROVES LLC To do the plumbing.He excepted the…read morecontracted, Jason of NORMAN,S HOME IMPROVEMENTS LLC, called me that afternoon, to set up an appointment to start working on the plumbing system, to replace leaking valve at the base,while snaking the toilet.Mr. Jason is a Professional and knowledgeble in all area of NORMAN'S HOME IMPROVEMENTS LLC, includind Plumbing,Electrical Hvac Carpentry.

We recently moved into a house and this was our first time hiring a plumber. That being said, it…read morewas daunting to decide who we wanted to go with. Jay from Norman's Home Improvements made the decision easier for us, as he was thoughtful and willing to discuss our possible plumbing issues right away, before even booking an appointment. I wouldn't hesitate to recommend Norman's to anyone who was looking for assistance. Our experience was a good one, and our issue was resolved with one visit. The total cost was especially reasonable, and we feel we learned a lot in the process - it is always a great thing when someone is willing to explain things to you and answer questions, versus just completing the job. I reached out to numerous plumbers and companies, but Jay's response stood out right away. While most people were happy to give me a (fairly high) ballpark quote which left me wondering if I would be taken advantage of for my lack of plumbing knowledge, Jay was happy to discuss the possibilities of why our kitchen sink had stopped working for no apparent reason ahead of time, before even booking an appointment. He was able to come take a look at our sink just a couple of days later, on a Friday evening. He spent some time discussing the plumbing of our house with us in general, which was extremely helpful as we only moved a few weeks ago. He was happy to answer questions and make sure we understood things, which we really appreciated. He was professional and explained the cost ahead of time after diagnosing the issue and prior to completing additional work beyond the base service fee for the visit. Norman's Home Improvements was a good first experience for us, and I would gladly hire them in the future for additional work. In addition to plumbing, they also do work on electrical, HVAC, and carpentry. We would highly recommend Norman's and we especially appreciated the willingness to not only perform the work but explain the process to us as well.

Phew! Drywalling is quite the ordeal! We just had a big two-week project completed, and it was a…read moresolid overall experience with The Patch Boys. Michael was extremely attentive, quick to take the project on, paid very close attention to detail, and made sure everything went smoothly from start to finish. The overall professionalism and communication from him, and the team members he brought on, was very appreciated. We were kind of in a rush to get our basement renovations rolling, so as soon as we finished the framing and insulating ourselves, we inquired with Patch Boys to come in for a full drywall install and finish. Within a day or two Michael came by to assess the entire layout, inquire about details, and discuss what the process would look like. We heard back from him a few days later with a very well laid-out quote that included descriptions of each step/phase. He answered my additional questions and we were happy with the pricing, so as soon as we paid the deposit they set up a date to begin. From start to finish it was just about two weeks for the ~1500 sq/ft project. The team was very thoughtful about any mess coming in and out of our home, always sure to properly cover and prepare everything. This job is quite the mess, especially when it came to the heavy amount of sanding required for the smooth texture towards the end. It was great to see their care in the clean up. (Note however, that this dust really travels around so you'll likely have to do some additional cleaning of your own in other areas of the home, as we did). Even when it came to the end of the project, there were minor tweaks and changes that Michael thought were needed to really perfect everything, and we definitely appreciated that attention to detail & willingness to correct what was needed. A great experience overall. I wouldn't hesitate to call them again, or recommend them to others!

very thorough, timely work. Great attention to detail. Good communication around scheduling as well…read moreas the nature of the work being completed. Highly recommended.

I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised. We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation. I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them. After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement. The result included: Newly installed hardwood floors permanently warped and discolored at the seams Sagging ceilings and compromised drywall Damaged personal property Materials impacted that raised asbestos-related concerns Ongoing disruption to our home and daily life What followed was equally concerning. Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered. Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation. Even after legal involvement, attempts to reach a resolution have not been successful. Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission. This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work. We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month). In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution. We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews. All of the above is documented. At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging. If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers…read moreasked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home. (2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

As if dealing with the Coronavirus wasn't bad enough my roof sprang a leak yesterday morning. With…read morethe rain predicted this afternoon and for the next three days I was in a panic thinking about the potential for water damage. HSA Home Warranty referred me to A & B (Anthony). A & B came a day early, during their lunch break, to ensure that the work would be done before the rain. This was mid-Corona, so it was a risk for them to come out. They delivered by fixing the leak. I really appreciate them. They were kind, prompt, friendly ... everything that's expected. I'd recommend A & B to anyone. Mike

We hired someone local to repair our roof a year ago. Not only did they not do what they claimed to…read moredo, they used the wrong materials! A year later a leak appeared and we had the good luck of getting A&B to do the work. Professional, skilful and determined to get it right. They did the repair buying us a year longer before we have to replace the roof. And the price was great. Very pleased all around.